Dear Mr Ribsskog
Thank you for your email,
I’m sorry that you have not received the Self Help
Information Pack, I have checked our records and it appears it was sent.
I can only apologise for any inconvenience this may have caused.
Since our last contact we now have an electronic version of the
Self Help Information Pack available which I have attached to this email.
If you have any problems with this or would like a paper copy
please let me know.
Yours Sincerely
Dawn
Thomas
Senior
Administrator
The Gateway Conference Centre, 71 London Road, Liverpool, L3 8HY
Tel: 0151 298 3267
Email: dawnt@carersfederation.co.uk
Website: www.carersfederation.co.uk
Registered
Address: 1 Beech Avenue, Sherwood Rise, Nottingham, NG7 7LJ
Registered Number: 3123142
Registered Charity Number: 1050779
This e-mail is intended solely for the named recipient(s), it
may contain confidential or privileged information. If you are not the intended
recipient(s) please notify us immediately and delete the e-mail without taking
copies, storing the e-mail, printing it or disclosing the contents of the
e-mail to any other individual. Nothing contained in this e-mail is intended to
create binding legal obligations between us. Any views or opinions presented in
this e-mail are solely those of the author and do not represent those of The
Carers Federation Limited. Should you communicate with anyone at The Carers
Federation Limited by e-mail, you consent to us monitoring and reading any such
correspondence.
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 26 August 2010 17:31
To: Dawn T
Subject: Reminder/Fwd: Your email
Hi,
I haven't received any information-pack, so I'm sending this
reminder, (even if this was some months ago, that the correspondence about
this, took place).
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Mar 25, 2010 at 4:59 PM
Subject: Re: Your email
To: Dawn T <dawnt@carersfederation.co.uk>
Hi,
thank you very much, that sounds very fine!
If you haven't got my address, it should be:
Thank you very much again for the help!
On Thu, Mar 25, 2010 at 3:38 PM, Dawn T <dawnt@carersfederation.co.uk>
wrote:
Dear
Mr Ribsskog
Thank
you for your email.
I
will put a Self Help Information Pack in the post for you this afternoon.
I
hope this is of use to you.
If
you require any further assistance don’t hesitate to contact me.
Kind
Regards
Dawn Thomas
Senior Administrator
The Gateway Conference Centre, 71 London Road, Liverpool, L3 8HY
Tel: 0151 298 3267
Email: dawnt@carersfederation.co.uk
Website: www.carersfederation.co.uk
Registered Address: 1 Beech Avenue, Sherwood Rise, Nottingham,
NG7 7LJ
Registered Number: 3123142
Registered Charity Number: 1050779
This
e-mail is intended solely for the named recipient(s), it may contain
confidential or privileged information. If you are not the intended
recipient(s) please notify us immediately and delete the e-mail without taking
copies, storing the e-mail, printing it or disclosing the contents of the
e-mail to any other individual. Nothing contained in this e-mail is intended to
create binding legal obligations between us. Any views or opinions presented in
this e-mail are solely those of the author and do not represent those of The
Carers Federation Limited. Should you communicate with anyone at The Carers
Federation Limited by e-mail, you consent to us monitoring and reading any such
correspondence.
From: Erik
Ribsskog [mailto:eribsskog@gmail.com]
Sent: 25 March 2010 13:55
To: Dawn T
Subject: Re: Your email
Hi,
sorry that I'm a bit late with answering.
I was wondering if you think you could please send me a self
information pack, that I could have look at, then maybe I can fix this myself,
without using any valuable time for you lawyers.
On Mon, Feb 8, 2010 at 3:00 PM, Dawn T <dawnt@carersfederation.co.uk>
wrote:
Dear Mr
Ribsskog
Thank you
for your email.
ICAS
(Independent Complaints Advocacy Service) is a free, confidential service which
is independent of the NHS. We can support people in making a complaint
with the NHS.
We provide
various levels of support and can:
1. Provide
a Self Help Information Pack
2. Provide
an Advocate who can:
- Put you in touch with other people who
can help you
- Help you write letters to the right
people
- Prepare you for and go to meetings with
you
- Give you the opportunity to speak
confidentially to someone who is independent of the NHS
- Help you to explore your options at
every stage of your complaint
- Answer questions to help you make
decisions
- Act on your direction rather than the
wishes of others
ICAS
cannot however,
- Help you to claim financial compensation
for clinical negligence
- Get and NHS employee Disciplined
- Give legal advice
- Help you with complaints about private
medical treatment
- Give medical advice
- Investigate complaints
If this
seems like something you could benefit from, please call us on our Regional
Helpline 0300 456 8350.
Kind
Regards
Dawn Thomas
Senior Administrator
Error! Filename not specified.
The Gateway Conference Centre, 71
London Road, Liverpool, L3 8HY
Tel: 0151 298 3267
Email: dawnt@carersfederation.co.uk
Website: www.carersfederation.co.uk
Registered Address: 1 Beech Avenue, Sherwood Rise, Nottingham,
NG7 7LJ
Registered Number: 3123142
Registered Charity Number: 1050779
This
e-mail is intended solely for the named recipient(s), it may contain
confidential or privileged information. If you are not the intended
recipient(s) please notify us immediately and delete the e-mail without taking
copies, storing the e-mail, printing it or disclosing the contents of the
e-mail to any other individual. Nothing contained in this e-mail is intended to
create binding legal obligations between us. Any views or opinions presented in
this e-mail are solely those of the author and do not represent those of The
Carers Federation Limited. Should you communicate with anyone at The Carers
Federation Limited by e-mail, you consent to us monitoring and reading any such
correspondence.
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