Hi,
I wanted to please complain about JET.
It seems they only accept complaints, that has to do with rasism.
Other than that, one can only send evaluation-forms.
I think they're then ignorant, as an organisation, and that they are degrading their clients.
I think Jet should have a proper complaint-procedure, like I know the Liverpool City Council and the Local Government Ombudsman has.
Yours sincerely,
Erik Ribsskog
---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Sep 20, 2010 at 6:40 PM Subject: Fwd: CV To: Lorraine.Elliott@liverpool.gov.ukHi again,
I read the e-mail from your collegue Mr. Birch again now, from 17/8, the one you refered to.
I think, that if you only accept complaints, in the form of evaluation-forms.
Then I think you really don't accept complaints.
So then I don't see any use, to go on with this.
You accept complaints that has to do with rasism, it seem to me.
So I think you are ignorant, as an organisation, if I can say my opinion.
So I don't think there's any use for me to go on with this.
I have already given you my feedback, in e-mails.
And if I'm only alowed to give feedback, but not to complain, then I think that sounds a bit strange.
It's like I'm being ridiculed then, I think.
I think you should have a complaint-process, like most organisations, like I know the Local Government Ombudsman has.
I see you are part of Liverpool City Council, so I think I can use their complaint procedure.
I'll have a think about this.
Sorry that I'm writing many e-mails.
Best regards,
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>Date: Mon, Sep 20, 2010 at 6:27 PM Subject: Re: CV
To: "Elliott, Lorraine" < Lorraine.Elliott@liverpool.gov.uk>
Well,
your college said she was going to send me an application-form.
And then I receieved the evaluation-form.
So it wasn't obvious what the evaluation-form was about.
But I reacon now, that it was regarding my meeting, with the Employability Team.
Anyway, it was after my contact with Naric, that I thought I had to complain, and not after the meeting there.
So this with that one only can complain, when one reseve your form, that doesn't really make any sense to me.
It didn't say, when I received the form, what it was regarding.
I think you should have sent a letter with it, to explain.
Since I was in continuous contact with JET, so it really didn't make any sense to me, at the time, unfortunately.
But thank you very much for informing me about this.
I'm going to Employment Zones now, so I can try to bring these issues up with them.
But I'll have a look at the e-mail from your collegue, from 17/8 again, and see what it says.
Best regards,
Erik Ribsskog
On Mon, Sep 20, 2010 at 2:42 PM, Elliott, Lorraine <Lorraine.Elliott@liverpool.gov.uk> wrote:
Dear Mr Ribsskog,
Thank you for your email.
Please be directed to the email sent to
you by my colleague, Gary Birch, dated 17th August. I
understand that you were sent an evaluation form to complete and return in the
pre-paid envelope as your opportunity to comment on the standard of service you
feel you have received. Gary’s
e-mail also made clear what you should do if you believe you have been treated
unfairly in any of your contacts with JET or more specifically the BME
Employability Team.
Given the above actions undertaken by my
colleagues, I am now no longer in a position to enter into written
correspondence with you concerning the issues you raise.
Yours sincerely
Lorraine
Lorraine
Elliott (Nee Hammond)
JET
Manager
Liverpool East JET Service
Neighbourhood Employment Services
Job Bank
4 Tunnel Road
Liverpool
L7 6QD
0151 233 6177
0151 233 6117
07834 843648
www.liverpooljet.org
From:
Erik Ribsskog
[mailto:eribsskog@gmail.com]
Sent: 10 September 2010 15:47
To: Walsh, Claire (Jet Centre)
Cc: Elliott, Lorraine
Subject: Re: CV
Hi,
thank you very much for your e-mail!
As I explained in one of the e-mails I sent yesterday.
Now, it's with the University
of Sunderland.
I just got an e-mail from the University
of Sunderland Alumni,
telling me that they have passed my CV on to the right department, (the
department who gives advice on careers etc).
So maybe we should wait untill I've heard from the University of Sunderland,
about the assessing of my IT-skills.
Because I'm not that good at that myself.
You write that you haven't got founds for clients.
But when Working Links sent me to Jet, (last year, I think it was).
Then it was because you said you could found my course.
And I haven't received a statement from Naric.
That was just what it said on their website, that my Norwegian degree, was
comparable with, in the UK.
But that was just about my degree.
I've also studied for two years, on a second 'home university', in Norway.
(And also in Sunderland).
So I've studied at three universities.
So that's why it's complicated, regarding if I'm at level 5 or 6.
I think I'm at level 6 really.
But my degree is only level 5.
This is a big differnce when one apply for work.
Because level 6-degrees, (Bachelor Degrees), are much more well known by
employers, I think.
Therefore, I would have wanted a statement form Naric, telling me I'm at
Bacehlor degree-level.
Because then I would easier get a job, I think.
Gillian told me, that you could found my course in Web-design, with Liverpool Community College.
But you write now, that 'do not have
any funding available to offer clients'.
I suspect that you are lieing.
So I send this complaint to the
manager for Jet, which I think is Lorraine Elliott.
I also want Jet to call Liverpool Community College,
and ask why they haven't contacted me about the course that starts in October.
Is this some mob-activity?
I hope Lorraine Elliot cleans this up.
You others at Jet should be ashamed!
On Fri, Sep 10, 2010 at 10:09 AM, Walsh, Claire (Jet Centre) <Claire.Walsh@liverpool.gov.uk>
wrote:
Hi Erik
In reply to
the previous emails you have sent to my Guidance Officer (Gillian Hartley)
regarding your CV, I would like to invite you in to the Jet office on Breck Road in order
to go through your CV and to ensure that you are happy with the finished
product.
It is my
understanding that we do have a statement from Naric explaining that your
qualification is equivalent to a Higher National Diploma. Unfortunately, we are
unable to pay for any further services from Naric as at present as we do not
have any funding available to offer clients.
If you can
come in and see me, I will happily go through the CV with you and discuss how
we can move forward and if we are able to offer you any further assistance.
I am
available on Monday or Tuesday next week at the Breck Road Office. Please let
me know when you are available to come and see me and what time?
Regards
Claire Walsh
Guidance
Team Coordinator
Liverpool Jet Service
Neighbourhood
Employment Services
49b County Road
Walton
L4 3QA
Tel: 0151
233 4027
Fax: 0151
233 4025
Mob:
07736883823
Email:
claire.walsh@liverpool.gov.uk
Web:
www.liverpool.gov.uk
2010 Year of
Health and Wellbeing
www.2010healthandwellbeing.org.uk
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