Hi,
thank you very much for your letter, which I received earlier this week.
You say you at ICE has accepted my complaint, after I got help from your collegue at ICE, (I think his name was Martin (something), like my uncle in Norway, if I'm not mistaking), helped me with co-operating in phrasing the complaint right.
Last year however, I had an almost unplesant experince.
When ICE called me when I was at Tesco Supershop, here in Liverpool, to buy groceries.
I explained I wasn't at home, but it wasn't possible for me to get that complaint like I wanted to frase it, after I talked with your college, after I was shopping food, after a jobcentre-meeting.
Therefore, I have explained to your college Martin, and also another of your colleges, (the woman, (I think it was), who got my previous case), that this time, I would have wanted to deal with the complaint, in writing.
So that I don't have to 'abort' this complaint as well.
Since I thought I had to that, the last time, since I lost control, on my previous complaint, and after that, I couldn't get it back, to the way I wanted to frase the complaint, just by sending written correspondence to ICE, unfortunately.
So this time, I've explained to several of your colleges, that I please wanted to deal with this complaint in writing.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
