Mr Erik Ribsskog
By E-mail
15 December 2010
ICE Ref No: DWP00431/10
Dear Mr Ribsskog
When we e-mailed to you on 3 November 2010 we advised you that we had written to Jobcentre Plus to request your case papers, and that on receipt of this evidence, your case will be allocated for investigation as soon as an investigation officer is available.
I am writing to advise you that we have not as yet received your case papers from the Jobcentre Plus, but have contacted it to ensure the required evidence is received as soon as possible. Although Jobcentre Plus’ delay is unacceptable, we are still not in a position to start the investigation of your complaint because an investigation officer is not available to commence work on your case.
We will write to you again in six weeks time to keep you advised of progress, however you may hear from us before this if your case papers are received and an investigation officer becomes available, at which time they will contact you direct, and provide you with the opportunity to discuss your complaint in more detail.
In the meantime, should you need any help or further advice, please contact me at the address below, or telephone me on 0151 802 3022. Please note I will be out of the office from 20 December 2010 until 4 January 2011.
Yours sincerely
Lorainne Yates
Investigation Officer
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