onsdag 29. desember 2010

Jeg fikk en ny e-post fra Ofwat




Gmail - To Ofwat, could you have a look at this please, I think I've exhausted United Utilites complaint procedure/(To the line-manager of Mr. Tom Pearson)/Fwd: To the Managing Director/Fwd: To: Tom Pearson, Case Manager/Fwd: FW: RS852927










Gmail


Erik Ribsskog
<eribsskog@gmail.com>




To Ofwat, could you have a look at this please, I think I've exhausted United Utilites complaint procedure/(To the line-manager of Mr. Tom Pearson)/Fwd: To the Managing Director/Fwd: To: Tom Pearson, Case Manager/Fwd: FW: RS852927











Enquiries Team
<Enquiries@ofwat.gsi.gov.uk>



Wed, Dec 29, 2010 at 11:55 AM




To:
Erik Ribsskog <eribsskog@gmail.com>









Thank you for your e-mail to Ofwat setting out details of
your enquiry. We want to help you get matters resolved as quickly as
possible.



Having read your e-mail, we have decided that the matters
you raise would be best considered by another organisation. Ofwat has statutory
powers to investigate specific issues
but on most individual complaints, responsibility has been passed to the
Consumer Council for Water (CCWater). CCWater has statutory powers to
investigate the matters you raise. CCWater can provide consumer representation
by helping customers access their company's complaints procedure and
investigating more formally where matters remain unresolved.



We have forwarded your e-mail to your local CCWater office.
You will be contacted by CCWater directly who will let you know who is dealing
with your enquiry and how to contact them. This will normally be within the
next five working days. Ofwat does not have the authority to review the way
that CCWater has handled your complaint. CCWater has its own complaints
procedure for reviewing their handling of complaints.



If you have any concerns, you may wish to contact CCWater
directly through their website www.ccwater.org.uk.
Further information for consumers and details of their complaints procedure are
also available from this site.



We do take care to protect data that is provided to
us. If your e-mail does contain sensitive personal or financial
information, we may have contacted you to ask your permission before
transferring your enquiry.




Website: ofwat.gov.uk


Address:
Centre City Tower, 7
Hill Street, Birmingham
B5 4UA



DISCLAIMER: Every reasonable effort is
made to make the information and any commentary on the law contained in this
email accurate and up to date, but no responsibility for its accuracy and
correctness, or for any consequences of relying on it, is assumed by the sender
or Ofwat. The information and commentary does not, and is not intended to,
amount to legal advice to any person on a specific case or matter. You are
strongly advised to obtain specific, personal advice from a lawyer or other
appropriate adviser about your case or matter and not to rely on the
information or comments in this email.








From:
Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 25 December 2010 21:12

To: Enquiries Team

Cc: Customer.Services@uuplc.co.uk

Subject: To Ofwat, could you have
a look at this please, I think I've exhausted United Utilites complaint
procedure/(To the line-manager of Mr. Tom Pearson)/Fwd: To the Managing
Director/Fwd: To: Tom Pearson, Case Manager/Fwd: FW: RS852927


[Quoted text hidden]



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