Jeg sendte en ny e-post til CC Water

Erik Ribsskog <eribsskog@gmail.com>

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Your complaint with United Utilities

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Erik Ribsskog <eribsskog@gmail.com>	Thu, Dec 30, 2010 at 4:34 PM
To: Freeman David <David.Freeman@ccwater.org.uk>
Hi, United Utilites called me yesteday, at around 3 pm, (after first calling me at around 1 pm, when I was at a job-interview). I told them it was now a CC Water-case, but they didn't want to end the call. So they are sending me a letter with a payment-plan for £25 a month now, that I have to set up before 12/1, if I remember the phone-call from yesterday right. Just as an update. Best regards, Erik Ribsskog On Thu, Dec 30, 2010 at 4:21 PM, Freeman David <David.Freeman@ccwater.org.uk> wrote: CCWater Ref: 101229-000040 Mr Ribsskog 30 December 2010 Dear Mr Ribsskog Thank you for your email which we received yesterday regarding your water and sewerage charges. The Consumer Council for Water Northern represents the interests of consumers of the regions water and sewerage companies. We promote customers interests in relation to these companies’ prices and standards of service and have legal duties for dealing with your complaints against these companies. We have an agreed complaints handling process with United Utilities and I therefore need to get United Utilities to respond to the points you have raised. If they have not responded within a fortnight of receiving the letter they must pay you £20 under the Guaranteed Standards Scheme. I will receive a copy of their reply to you and will can look at your complaint further if you are not satisfied with United Utilities response. In the meantime if you have any further questions please do not hesitate to contact me. Yours sincerely David Freeman Assistant Manager CONSUMER COUNCIL FOR WATER NORTHERN REGION 8th Floor, Northgate House, St Augustines Way, Darlington, DL1 1XA Tel - 08457 089367 / 01325 464222 Fax: 01325 369269 Email: northwest@ccwater.org.uk ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________

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