Mr Erik Ribsskog
By e-mail
1 February 2011
ICE Ref No: DWP00431/10
Dear Mr Ribsskog
We last e-mailed to you on 15 December 2010 to tell you we were unable to start the investigation into your complaint about Jobcentre Plus.
I am now writing to advise you that although we have received your case papers from Jobcentre Plus we are still not in a position to commence work on your case, as we do not have an investigation officer available to start the investigation. I realise that your complaint is not being processed as quickly as you may like and I apologise for this. I can assure you however that your case will be allocated for investigation at the earliest opportunity.
We will write to you again in six weeks time to keep you advised of progress, however you may hear from us before this if an investigation officer becomes available, at which time they will contact you direct, and provide you with the opportunity to discuss your complaint in more detail.
In the meantime, should you need any help or further advice, please feel free to telephone me on 0151 802 3022 or e-mail for my attention to ice@dwp.gsi.gov.uk
Yours sincerely
Lorainne Yates
Investigation Officer
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