Mr Erik Ribsskog
# By E-mail #
19 April 2011
ICE Ref No: DWP00431/10
Dear Mr Ribsskog
We last e-mailed to you on 15 March 2011 to tell you we were unable to start the investigation into your complaint about Jobcentre Plus.
I am again writing to advise you that we are still not in a position to commence work on your case. Please accept my apologies and assurance that your case will be allocated for investigation at the earliest opportunity.
We will write to you again in six weeks time to keep you advised of progress, however you may hear from us before this if an investigation officer becomes available, at which time they will contact you direct, and provide you with the opportunity to discuss your complaint in more detail.
In the meantime, should you need any help or further advice, please feel free to telephone me on 0151 802 3022 or e-mail for my attention to ice@dwp.gsi.gov.uk
Please note I will be out of the office between 21 April and 3 May 2011.
Yours sincerely
Lorainne Yates
Investigation Officer
**********************************************************************
This document is strictly confidential and is intended only for use by the addressee.
If you are not the intended recipient, any disclosure, copying, distribution or other
action taken in reliance of the information contained in this e-mail is strictly prohibited.
Any views expressed by the sender of this message are not necessarily those of the Department
for Work and Pensions.
If you have received this transmission in error, please use the reply function to tell us
and then permanently delete what you have received.
This email was scanned for viruses by the Department for Work and Pensions' anti-virus services and on leaving the Department was found to be virus free.
Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance
with our policy on the use of electronic communications.
**********************************************************************
