Dear Mr Ribsskog
You are very welcome. I am confident that you will see an improvement very shortly.
Kind Regards
Yvonne Edmonds
Customer Service Executive
----- Original Message -----
From: "Erik Ribsskog" <eribsskog@gmail.com>
Date: 26 April 2011
Subject: Re: Tesco
Hi,
thank you very much for your e-mail!
I hope this will be better now then, and I'll just wait and look for a
while, and see if there's any improvement.
Thank you very much again for your reply!
Best regards,
Erik Ribsskog
On Tue, Apr 26, 2011 at 4:15 PM, Executive Response <
ceo.customerservice@tesco.co.uk> wrote:
> Dear Mr Ribsskog
>
> Thanks for your response. I do understand your frustrations regarding the
> lack of carrier bags at our self service tills. These tills should be well
> stocked as these checkouts are aimed to make shopping quicker and clearly if
> you are having to ask for carrier bags this is not the case.
>
> I have contacted Andrew Deignan, Store Manager in our Tesco Liverpool One
> store and have asked that this situation be addressed as soon as possible.
>
> Customer feedback is very important to us as it helps us improve the
> service we provide. I am grateful to you for taking the time to bring this
> matter to our attention and I do hope that we will continue to be of service
> to you.
>
> Kind Regards
>
> Yvonne Edmonds
> Customer Service Executive
>
>
> ----- Original Message -----
> From: "Erik Ribsskog" <eribsskog@gmail.com>
> Date: 21 April 2011
> Subject: Re: Tesco
>
> Hi,
>
> but if I ask for more carriers, in that shop, (Tesco Liverpool One), then I
> sometimes gets a lesson about global warming.
>
> I go to the food-shop to buy food, not to learn about the environment.
>
> This is about your self-service check-out.
>
> There, the carriers aren't stocked properly, I can see, (remember I've been
> working in many food shops, for many years).
>
> The level of carriers, are being kept, at a low stock-volume.
>
> I find this a bit annoying.
>
> But now I try to think of it in a humoristic way.
>
> When I go to the shop.
>
> Even if I think it's a bit ridiculous.
>
> At least I've got to bring you my opinion now.
>
> I'm going to reset myself, and see how this situation is in the future.
>
> Today I needed five carriers, for my shopping, and and at the self-service
> check-out, it was exactly five carriers.
>
> So today it worked fine.
>
> But I'm wondering why don't you stock up proplerly with carriers.
>
> There's always like only 4 or 5 carriers, at the self-service check out.
>
> If any at all.
>
> It should be like properly stocked with carriers I think.
>
> Like with 50 or 100 carriers, at the check-out.
>
> It shouldn't be in the way, that one wonder if there are enough carriers at
> the check-out, I think.
>
> If one go to Sainsburys or Mark and Spencers, then they always have plenty
> of carriers at the self-service check out.
>
> Tesco haven't got plenty carriers at their self-service check outs.
>
> (At least not the one in Liverpool One).
>
> So this is a bit annoying, I think, that there are never plenty of
> carriers,
> because then it's like one more problem each day one buy food.
>
> Will there be enough carriers today.
>
> So why can't this shop be like other shops who have got plenty of carriers?
>
> Other than this problem, I have to say this shop is very fine, (Tesco
> Superstore, at Liverpool One), and have a lot of different
> product-categories and a big assortment in every category.
>
> It's certainly a better shop, in that way, than any shop in Norway, I
> think,
> so I should perhaps not complain this much, I think now.
>
> So this is just as feedback.
>
> Thank you very much for your reply!
>
> Best regards,
>
> Erik Ribsskog
>
>
> On Thu, Apr 21, 2011 at 2:47 PM, Executive Response <
> ceo.customerservice@tesco.co.uk> wrote:
>
> > Dear Mr Ribsskog
> >
> > Thank you for replying to my email. I am very sorry if my response has
> > caused you additional disappointment as it was never my intention to do
> so.
> >
> > I can only re-iterate that the availability of carrier bags in our stores
> > is not a company wide problem and should a customer require carrier bags
> our
> > cashiers will provide these without hesitation.
> >
> > Clearly this has not been the case in the past and whilst I do appreciate
> > your concerns, I can assure that we are committed to play our part in
> > minimising climate change.
> >
> > For further information on our commitment, please go to our website:
> >
> > http://cr2010.tescoplc.com/environment.aspx
> >
> > Thank you again for taking the time to bring your further comments to our
> > attention.
> >
> > Kind Regards
> >
> > Yvonne Edmonds
> > Customer Service Executive
> >
> >
> >
> > ----- Original Message -----
> > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > Date: 20 April 2011
> > Subject: Fwd: Update/Fwd: Tesco
> >
> > Hi,
> >
> > to conclude for today.
> >
> > I think that you are using this with 'Carbon footprint', as an excuse, to
> > more or less force your custommers, to use fewer carriers, so as to
> squeeze
> > more money out of them.
> >
> > Am I right?
> >
> > Regards,
> >
> > Erik Ribsskog
> >
> >
> > ---------- Forwarded message ----------
> > From: Erik Ribsskog <eribsskog@gmail.com>
> > Date: Wed, Apr 20, 2011 at 2:32 PM
> > Subject: Update/Fwd: Tesco
> > To: ceo.customerservice@tesco.co.uk
> >
> >
> > Hi again,
> >
> > I just thought a bit more a bit.
> >
> > And you are using the term 'Carbon footprint'.
> >
> > But this is really about sustainability.
> >
> > This with 'footprint', is really just an abstraction, or an idionome,
> used
> > to brainwash people I think, here in the UK.
> >
> > Tesco are a global company, and only Wal-Mart earn more money, I've read,
> > in
> > the World, of food-shop-chains.
> >
> > So you should plant some threes in the rain-forrest, I think, than
> blindly
> > using this British idonome/term 'Carbon _footprint_'.
> >
> > Just as feedback from one of your customers from Norway, and who has
> worked
> > as a Food Shop Manager there.
> >
> > Best regards,
> >
> > Erik Ribsskog
> >
> >
> > ---------- Forwarded message ----------
> > From: Erik Ribsskog <eribsskog@gmail.com>
> > Date: Wed, Apr 20, 2011 at 1:34 PM
> > Subject: Re: Tesco
> > To: Executive Response <ceo.customerservice@tesco.co.uk>
> >
> >
> > Hi,
> >
> > this with the restriction of the carrier-bags, in the shops, is
> > un-traditional.
> >
> > (Because I've been shopping food, since the 70's, and this has never
> > happened to me before).
> >
> > It also says on your carriers, that they are 'biodegradable', I see here
> > now, on a Tesco carrier-bag, I had at home.
> >
> > So this is just some non-sense, I think.
> >
> > You should rather plant some threes in the rain-forrest, than
> > harrasing/policing your customers like this.
> >
> > You are now the Carbon footprint-police, in an anoying and untraditional
> > way, in your shops.
> >
> > I call this pure harrasment of your customers.
> >
> > This is a disgrace, I think.
> >
> > Erik Ribsskog
> >
> >
> > On Wed, Apr 20, 2011 at 12:22 PM, Executive Response <
> > ceo.customerservice@tesco.co.uk> wrote:
> >
> > > Dear Mr Ribsskog
> > >
> > > Further to my previous email, I am very sorry that you have experienced
> > > problems with the availability of carrier bags in some of our stores
> and
> > I
> > > can appreciate how inconvenient this must be for you.
> > >
> > > I have discussed the details of your complaint with the Store Managers
> in
> > > our Liverpool stores. Although there is not a company wide problem
> with
> > the
> > > availability of carrier bags, I have asked that the necessary action is
> > > taken to make sure that this situation does not happen again.
> > >
> > > Our approach to carrier bags is based on our commitment to help
> customers
> > > halve their carbon footprint by 2020.
> > >
> > > As a company, we are committed to reducing single-use carrier bags as
> > part
> > > of our wider strategy to play our part in combating climate change. We
> > > believe that climate change will only be tackled successfully if people
> > > become enthusiastic champions for a lower-carbon lifestyle.
> > >
> > > Our customers tell us that they would like to use fewer bags, but also
> > that
> > > they want bags to be available when they forget to bring their own.
> > Rather
> > > than restricting the use of carrier bags completely, we want to make it
> > easy
> > > for customers to re-use their own bags so that it becomes a core part
> of
> > > their shopping trip.
> > >
> > > We offer a range of affordable reusable bags in all our stores, and
> > instead
> > > of displaying carrier bags at checkouts, our staff ask customers if
> they
> > > will be reusing bags and offer them single-use bags if not. We also
> offer
> > > green Clubcard points to customers who re-use bags in store. A Tesco
> > > customer now uses about 60% fewer carrier bags than in August 2006,
> when
> > we
> > > first introduced green Clubcard points. In terms of recycling, at the
> > end
> > > of their life Tesco carrier bags can be recycled at most Tesco stores
> and
> > > through Tesco.com delivery drivers.
> > >
> > > I do appreciate you taking the time to bring this matter to our
> attention
> > > as this will give us the opportunity to put things right.
> > >
> > > Kind Regards
> > >
> > > Yvonne Edmonds
> > > Customer Service Executive
> > >
> > >
> > >
> > > ----- Original Message -----
> > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > Date: 08 April 2011
> > > Subject: Re: Tesco
> > >
> > > Hi,
> > >
> > > thank you for your e-mail!
> > >
> > > It was also the same problem at Tesco, Liverpool One yesterday and
> today.
> > >
> > > Yesterday, you only had small carriers, so I asked the Tesco-woman
> there,
> > > if
> > > the carriers where for tooth-paste.
> > >
> > > And she said they were for sandwiches.
> > >
> > > But how can people carry 2 liter bottles of water/cola etc., in
> > > sandwich-carriers?
> > >
> > > And today, there were almost no carriers in the automated check-outs.
> > >
> > > I lived in London a couple of weeks, at the beginning of 2005, and in
> > > Kensington, they had a Sainsburys with self-service check-outs, already
> > in
> > > 2005.
> > >
> > > And they were never out of carriers.
> > >
> > > I shoped there a lot of times.
> > >
> > > I also have a complaint against W.H. Smith/the Post Office, in
> Liverpool
> > > One, where I wonder if they are infected with devil-worshipers/al
> quaida.
> > >
> > > Is this with few carriers a muslim tradition?
> > >
> > > Once in a muslim Off Licence in Sunderland, (near the Forge where I
> > lived,
> > > I
> > > studied at the University of Sunderland), they were also out of
> carriers.
> > >
> > > Is the Tesco Liverpool One a muslim/Al Quaida-shop, I'm wondering?
> > >
> > > Is this why they're always low on carriers?
> > >
> > > I've seen the muslims praying and protesting outside of this shop,
> > against
> > > Kadaffi, etc.
> > >
> > > Aren't Tesco shops supposed to be Tesco-shops, even if they are in a
> > > muslim,
> > > catholic or whatever area.
> > >
> > > Shouldn't one expect to get the same level of service in any
> Tesco-shop?
> > >
> > > Just something I thought about here.
> > >
> > > Best regards,
> > >
> > > Erik Ribsskog
> > >
> > >
> > > On Fri, Apr 8, 2011 at 2:58 PM, Executive Response <
> > > ceo.customerservice@tesco.co.uk> wrote:
> > >
> > > > Dear Mr Ribsskog
> > > >
> > > > Thank you for your email, which has been forwarded to our Chief
> > > Executive's
> > > > office. Please accept my apologies for the delay in replying to you.
> > > >
> > > > I am currently looking into the details of your complaint and will
> > > contact
> > > > you again shortly.
> > > >
> > > > Kind Regards
> > > >
> > > > Yvonne Edmonds
> > > > Customer Service Executive
> > > >
> > > >
> > > >
> > > >
> > > > ----- Original Message -----
> > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > Date: 06 April 2011
> > > > Subject: Re: Fwd: Complaint about 'shortage' on carriers/Fwd:
> > TES7757419X
> > > > Re: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool
> > One,
> > > in
> > > > Liverpool
> > > >
> > > > Hi,
> > > >
> > > > thank you for your e-mail.
> > > >
> > > > It's the first time I've heard of a food-shop-chain not being able to
> > get
> > > > hold of enough carrier bags.
> > > >
> > > > I don't buy this.
> > > >
> > > > There are thousands of suppliers of carrier-bags, in the world.
> > > >
> > > > You must be lying I think.
> > > >
> > > > I'd like this complaint to be escalated again, to the Tesco Managing
> > > > Director.
> > > >
> > > > Erik Ribsskog
> > > >
> > > >
> > > > On Wed, Apr 6, 2011 at 7:19 PM, Tesco Customer Service <
> > > > customer.service@tesco.co.uk> wrote:
> > > >
> > > > > Dear Erik
> > > > >
> > > > > Thank you for your reply.
> > > > >
> > > > > Please allow me to introduce myself. My name is Richard Kemp and I
> > am
> > > a
> > > > > Team Leader at Tesco Customer Services. I have been asked to email
> > you
> > > > as
> > > > > you have requested your email to be escalated to a Manager.
> > > > >
> > > > > Firstly, please allow me to apologise for any disappointment and
> > > > > inconvenience caused to you in regards the lack of availability of
> > our
> > > > > Carrier Bags. I can appreciate your concerns and I apologise for
> > this.
> > > > >
> > > > > In regards the lack of Carrier Bags in our Stores, We are aware
> that
> > > > there
> > > > > are not enough Carrier Bags for our customers and that Stores are
> > > > frequently
> > > > > running low on them, however, we are taking the necessary
> precautions
> > > so
> > > > > that we can prevent this happening again. Our Suppliers are aware
> > and
> > > > they
> > > > > are doing all they can to send more to us.
> > > > >
> > > > > With this in mind, we do encourage our Customers to bring in their
> > own
> > > > > Carrier Bags so that they can gain extra Clubcard points as an
> > > incentive
> > > > to
> > > > > reduce the amount used and recycle to be greener in the
> environment.
> > > > >
> > > > > I hope you can appreciate our position on this matter and that I
> have
> > > > > explained this for you.
> > > > >
> > > > > In addition, I was concerned to hear of the problems that you are
> > > having
> > > > > with your Prawn Curries and them beeping at the Self Service
> > Checkouts.
> > > > > Before I can comment on this, I ask that you expand on this and
> > advise
> > > > me
> > > > > what exactly you mean as I do not want to give you an answer that
> is
> > > not
> > > > > relevant.
> > > > >
> > > > > Once more, I would like to thank you for taking the time to contact
> > me
> > > > and
> > > > > I am sorry to hear that you feel you are being harassed in our
> Stores
> > > > with
> > > > > regards to your complaint. Please let me assure you this is not
> our
> > > > > intention and I hope that we can continue to look forward to you
> > loyal
> > > > > custom at Tesco.
> > > > >
> > > > > Kind Regards
> > > > >
> > > > >
> > > > > Richard Kemp
> > > > > Team Leader
> > > > > Tesco Customer Service
> > > > >
> > > > > ----- Original Message -----
> > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > Date: 06 April 2011
> > > > > Subject: Fwd: Complaint about 'shortage' on carriers/Fwd:
> TES7757419X
> > > Re:
> > > > > Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool
> One,
> > > in
> > > > > Liverpool
> > > > >
> > > > > Hi,
> > > > >
> > > > > also, you make the prawn curry beep, in the un-manned check-out.
> > > > >
> > > > > (The £1 Frozen Tesco Prawn Curry).
> > > > >
> > > > > Is this because I buy the frozen curries, sometimes on week-days,
> and
> > > > have
> > > > > complained on the shortage in carriers?
> > > > >
> > > > > You sometimes only have a few carriers, in the un-manned
> check-outs.
> > > > >
> > > > > Why is this?
> > > > >
> > > > > Why don't you do it properly, when you stock carriers?
> > > > >
> > > > > It's like you keep it at only a few carriers.
> > > > >
> > > > > I wonder is this some kind of harassment of me/the customers.
> > > > >
> > > > > I've worked as a food shop manager myself, and think this is
> > peculiar.
> > > > >
> > > > > Just as a new complaint, in this complaint-case, I think I have to
> > call
> > > > it.
> > > > >
> > > > > Regards,
> > > > >
> > > > > Erik Ribsskog
> > > > >
> > > > >
> > > > > ---------- Forwarded message ----------
> > > > > From: Erik Ribsskog <eribsskog@gmail.com>
> > > > > Date: Fri, Apr 1, 2011 at 5:50 PM
> > > > > Subject: Re: Complaint about 'shortage' on carriers/Fwd:
> TES7757419X
> > > Re:
> > > > > Re:
> > > > > Complaint about you Tesco-shops at Clayton Sq. and Liverpool One,
> in
> > > > > Liverpool
> > > > > To: Tesco Customer Service <customer.service@tesco.co.uk>
> > > > >
> > > > >
> > > > > Hi,
> > > > >
> > > > > but the shop I mentioned, is sometimes out of regular carrier-bags.
> > > > >
> > > > > So one have to use the smallest carrier-bags, or buy some bags
> > without
> > > > your
> > > > > logo on.
> > > > >
> > > > > Shouldn't you have any goods in stock, including regular
> > carrier-bags?
> > > > >
> > > > > It seems to me that you avoid this issue.
> > > > >
> > > > > Do you police that customers don't pollute to much, in the
> check-out?
> > > > >
> > > > > By refusing to let them have enough carriers?
> > > > >
> > > > > Are you the pollution-police?
> > > > >
> > > > > I don't think people should be harrased in the shops.
> > > > >
> > > > > You could use your Clubcard-leaflets, or something, to inform
> people
> > > > about
> > > > > the environment, etc.
> > > > >
> > > > > But it should be in the way, that one almost have to start fighting
> > > with
> > > > > Tesco-staff, or look all around the shop, to find carriers.
> > > > >
> > > > > I've worked as a food shop manager, for ten years, and have bought
> my
> > > own
> > > > > groceries, since the 80's.
> > > > >
> > > > > And this shortage of carriers, I've only seen once before.
> > > > >
> > > > > And that was in an immigrant-shop in Sunderland, which had ran out
> of
> > > > > carriers, right before Christmas 2004.
> > > > >
> > > > > I can't see that you appologise here, for running out of carriers.
> > > > >
> > > > > This I think is a bit strange, since I've worked with
> > custommer-support
> > > > for
> > > > > many years and gone to business Upper Secondary-school and
> University
> > > > > College.
> > > > >
> > > > > So maybe you could let your line-manager have a look at my
> complaint
> > > for
> > > > a
> > > > > second opinion, I'm wondering.
> > > > >
> > > > > Thanks in advance for any help!
> > > > >
> > > > > Regards,
> > > > >
> > > > > Erik Ribsskog
> > > > >
> > > > >
> > > > > On Fri, Apr 1, 2011 at 5:36 PM, Tesco Customer Service <
> > > > > customer.service@tesco.co.uk> wrote:
> > > > >
> > > > > > Dear Erik
> > > > > >
> > > > > > Thank you for your email.
> > > > > >
> > > > > > We adjust the specification of our bags from time to time, to
> > strike
> > > > that
> > > > > > difficult balance between their environmental impact and ensuring
> > the
> > > > > bags
> > > > > > are strong enough for customers to use with confidence.
> > > > > >
> > > > > > We started to issue new carrier bags to our stores in February
> > > 2011.Our
> > > > > old
> > > > > > bags were too thin, which meant that customers were using more of
> > > them,
> > > > > for
> > > > > > example by not filling bags fully or by double bagging. Customers
> > > also
> > > > > told
> > > > > > us they couldn’t reuse the weaker bags at home, and there were a
> > > small
> > > > > > number of occasions when bags split when they were full of
> > shopping.
> > > > > >
> > > > > > Our new bags no longer have the biodegradable additive in them,
> > which
> > > > > made
> > > > > > them weaker. Removing this additive will help make our bags
> > stronger
> > > > > > addressing recent customer concerns and helping re-use and
> > recycling.
> > > > > >
> > > > > > We have taken the step to remove the biodegradable additive
> because
> > -
> > > > > > having reviewed the science - we believe that we can help to
> reduce
> > > > > > single-use carrier bags more effectively through encouraging
> re-use
> > > and
> > > > > > recycling. We offer a range of affordable reusable bags in all
> our
> > > > > stores,
> > > > > > and instead of displaying carrier bags at checkouts, our staff
> ask
> > > > > customers
> > > > > > if they will be reusing bags and offer them single-use bags if
> not.
> > > > > >
> > > > > > We also offer green Clubcard points to customers who re-use bags
> in
> > > > > store.
> > > > > > A Tesco customer now uses more than 50% fewer carrier bags than
> in
> > > > August
> > > > > > 2006, when we first introduced green Clubcard points. In terms of
> > > > > recycling,
> > > > > > at the end of their life Tesco carrier bags can be recycled at
> most
> > > > Tesco
> > > > > > stores and through Tesco.com delivery drivers.
> > > > > >
> > > > > > If you have any further queries please do not hesitate to contact
> > me
> > > at
> > > > > > customer.service@tesco.co.uk quoting TES9353027X.
> > > > > >
> > > > > > Kind Regards
> > > > > >
> > > > > >
> > > > > > Matthew Maycock
> > > > > > Customer Service Manager
> > > > > > Tesco Customer Service
> > > > > >
> > > > > > ----- Original Message -----
> > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > > Date: 12 March 2011
> > > > > > Subject: Complaint about 'shortage' on carriers/Fwd: TES7757419X
> > Re:
> > > > Re:
> > > > > > Complaint about you Tesco-shops at Clayton Sq. and Liverpool One,
> > in
> > > > > > Liverpool
> > > > > >
> > > > > > Hi,
> > > > > >
> > > > > > I shop in the Tesco-shop in Liverpool One, (the Super shop),
> since
> > > it's
> > > > > the
> > > > > > shop with most 'order-lines', in Liverpool City Centre, and you
> > have
> > > > low
> > > > > > prices, on your 'value'-line.
> > > > > >
> > > > > > (I'm unemployed you see).
> > > > > >
> > > > > > There is a problem, with that almost every time I go to that
> shop,
> > > > (this
> > > > > > was
> > > > > > also a problem on Thursday, and also in 2010, like one can see in
> > my
> > > > > > forwarded e-mail).
> > > > > >
> > > > > > Why are you also out of carrier-bags?
> > > > > >
> > > > > > I also shop at Aldi, Lidl and Home Bargains, and they are never
> out
> > > of
> > > > > > carrier-bags.
> > > > > >
> > > > > > I've also been a shop-manager in the Rimi-chain, in Norway, from
> > 1998
> > > > to
> > > > > > 2002, and if we had forgotten to order carriers, then we drove
> and
> > > > > > collected
> > > > > > them at another Rimi-shop.
> > > > > >
> > > > > > This is a re-occouring problem at this Tesco-shop.
> > > > > >
> > > > > > How can there be a shortage in carrier-bags?
> > > > > >
> > > > > > I've also worked in packaging, on behalf of Packaging Europe, in
> > > > Norwich,
> > > > > > and I know that there are thousands of suppliers of carrier-bags,
> > in
> > > > > > Europe.
> > > > > >
> > > > > > This must be a manager-problem at Tesco Hanover St., (the Super
> > > shop),
> > > > I
> > > > > > think.
> > > > > >
> > > > > > There's nothing super about a shop which haven't got carriers.
> > > > > >
> > > > > > So you should maybe call it 'almost Super Shop'.
> > > > > >
> > > > > > Something like that.
> > > > > >
> > > > > > And please don't ask me to call you again about this.
> > > > > >
> > > > > > If you can't write it in an e-mail, it's because you have
> something
> > > to
> > > > > > hide,
> > > > > > it seems to me.
> > > > > >
> > > > > > This is very poor customer-service by Tesco!
> > > > > >
> > > > > > Regards,
> > > > > >
> > > > > > Erik Ribsskog
> > > > > >
> > > > > >
> > > > > > ---------- Forwarded message ----------
> > > > > > From: Tesco Customer Service <customer.service@tesco.co.uk>
> > > > > > Date: Tue, Jul 6, 2010 at 3:55 PM
> > > > > > Subject: TES7757419X Re: Re: Complaint about you Tesco-shops at
> > > Clayton
> > > > > Sq.
> > > > > > and Liverpool One, in Liverpool
> > > > > > To: eribsskog@gmail.com
> > > > > >
> > > > > >
> > > > > > Hi Erik
> > > > > >
> > > > > > Firstly, I'd like to apologise for the delay in getting back to
> > you.
> > > > > > Please
> > > > > > let me assure you that we always try to respond to our customers'
> > > > queries
> > > > > > in
> > > > > > a timely manner and I'm sorry that due to high volumes of
> contact,
> > > this
> > > > > has
> > > > > > not happened on this occasion.
> > > > > >
> > > > > > Having read your email thoroughly I think this would be best
> > resolved
> > > > if
> > > > > we
> > > > > > could talk this through. So, if you can email me back your
> > telephone
> > > > > > number
> > > > > > with a convenient time to call then I will contact you. If you
> > would
> > > > > > prefer, I can be contacted on 01382 822528.
> > > > > >
> > > > > > If you have any further queries please do not hesitate to contact
> > us
> > > at
> > > > > > customer.service@tesco.co.uk quoting TES7757419X.
> > > > > >
> > > > > > Kind Regards
> > > > > >
> > > > > >
> > > > > > Keir Duncan
> > > > > > Team Leader
> > > > > > Tesco Customer Service
> > > > > >
> > > > > >
> > > > > >
> > > > > > ----- Original Message -----
> > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > > Date: 24 June 2010
> > > > > > Subject: Re: Complaint about you Tesco-shops at Clayton Sq. and
> > > > Liverpool
> > > > > > One, in Liverpool
> > > > > >
> > > > > > Hi,
> > > > > >
> > > > > > this isn't about the carrier-bags, this is about the harrassment.
> > > > > >
> > > > > > I also mentioned which shops it was in the subject-line.
> > > > > >
> > > > > > I've been working as a shop-manager in Norway, and I know that
> only
> > > old
> > > > > > women brings old bags to the shop.
> > > > > >
> > > > > > I would sometimes sit in the check-out, and I asked everyone, 'do
> > you
> > > > > want
> > > > > > a
> > > > > > carrier'.
> > > > > >
> > > > > > And sometimes men would reply, 'Of course I want a carrier, do
> you
> > > > think
> > > > > > I'm
> > > > > > an old woman ("gammel kjærring" in Norwegian)'.
> > > > > >
> > > > > > I don't think you take my complaint seriously.
> > > > > >
> > > > > > And your spelling isn't even right.
> > > > > >
> > > > > > Could you please escalate this complaint, as I've overheard that
> > I'm
> > > > > being
> > > > > > used as a 'target guy', I think this could be some
> > mobster-activity.
> > > > > >
> > > > > > I've also had more or less similar complaints against Tesco from
> > > > before,
> > > > > > which you neighter took serious.
> > > > > >
> > > > > > So I'm going to put a lawyer on you if you don't take this
> serious
> > > now,
> > > > > if
> > > > > > I
> > > > > > get the oppertunity later.
> > > > > >
> > > > > > My patience with you is ran out, unfortunately.
> > > > > >
> > > > > > Bag for life, and poppy-bags, this isn't what I contact you
> about,
> > > it's
> > > > > the
> > > > > > harassment.
> > > > > >
> > > > > > Is this so difficult for you to understand?
> > > > > >
> > > > > > Bags for life and poppy-bags are fine.
> > > > > >
> > > > > > But only as long as you also have the regular bags.
> > > > > >
> > > > > > But you have made this into a discussion about bags, when it
> really
> > > is
> > > > > > about
> > > > > > harrassment, so you just make me more annoyed really.
> > > > > >
> > > > > > Is 'customer-support' something that your company don't know what
> > > > means?
> > > > > >
> > > > > > Erik Ribsskog
> > > > > >
> > > > > >
> > > > > > On Thu, Jun 24, 2010 at 1:45 PM, Tesco Customer Service <
> > > > > > customer.service@tesco.co.uk> wrote:
> > > > > >
> > > > > > > Dear Erik
> > > > > > >
> > > > > > > I'm sorry to hear that you have been having problems obtaining
> > > > carrier
> > > > > > bags
> > > > > > > recently when you visit our Stores in Liverpool recently. I can
> > > > > > understand
> > > > > > > how frustrating this must be for you.
> > > > > > >
> > > > > > > I have been unable to contact anyone as you have not said which
> > > > stores
> > > > > > you
> > > > > > > shop in. However, if you let me know I wold be more than happy
> to
> > > > > contact
> > > > > > > the stores concerned.
> > > > > > >
> > > > > > > However, If I might suggest that perhaps you may be able to
> > > purchase
> > > > a
> > > > > > Bag
> > > > > > > for Life when you visit one of our Stores. They start at
> 45pence
> > > and
> > > > go
> > > > > > up
> > > > > > > to over a £1.
> > > > > > >
> > > > > > > You would get Clubcard points for buying the bag, and an extra
> > > point
> > > > in
> > > > > > > store every time that you used the bag. It would actually pay
> for
> > > > > itself
> > > > > > in
> > > > > > > no time at all.
> > > > > > >
> > > > > > > These bags are heavy duty and have special slots for bottles to
> > > stand
> > > > > up
> > > > > > in
> > > > > > > at the side so you can balance your shop.
> > > > > > >
> > > > > > > Once again, I'd like to apologise for any inconvenience this
> may
> > > have
> > > > > > > caused you.
> > > > > > >
> > > > > > > If you have any further queries please do not hesitate to
> contact
> > > me
> > > > at
> > > > > > > customer.service@tesco.co.uk quoting TES7755298X.
> > > > > > >
> > > > > > > Kind Regards
> > > > > > >
> > > > > > >
> > > > > > > Frances Brierley
> > > > > > > Customer Service Manager
> > > > > > > Tesco Customer Service
> > > > > > >
> > > > > > > ----- Original Message -----
> > > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > > > Date: 24 June 2010
> > > > > > > Subject: Complaint about you Tesco-shops at Clayton Sq. and
> > > Liverpool
> > > > > > One,
> > > > > > > in Liverpool
> > > > > > >
> > > > > > > Hi,
> > > > > > >
> > > > > > > lately, your shops in Liverpool, (the two shops mentioned
> above),
> > > > have
> > > > > > > stopped ordering enough carrier-bags.
> > > > > > >
> > > > > > > So I have to buy the poppy-bags, if I can find them.
> > > > > > >
> > > > > > > But, your representative, at Liverpool One, the other day, was
> > > > > harrassing
> > > > > > > the customers.
> > > > > > >
> > > > > > > She told me to put more food in the carriers, than I had done.
> > > > > > >
> > > > > > > I think you staff go to close.
> > > > > > >
> > > > > > > I'm from Norway, and when I studied in Sunderland, my
> flat-mates
> > > and
> > > > > > fellow
> > > > > > > exchange-students, from around Europe, told me I shouldn't
> drink
> > > the
> > > > > > > tap-water here.
> > > > > > >
> > > > > > > So I buy like 4 liters perhaps, (around 8 pints), of tap-water,
> > in
> > > > the
> > > > > > > shop,
> > > > > > > or carbonated water, or 'pop', if I can afford it, since I'm
> > > > > unemployed,
> > > > > > > and
> > > > >
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