Thank you for contacting Hewlett-Packard.
This is in response to your e-mail regarding the Compaq Evo D510 Ultra-slim Desktop.
Dear Erik,
Thank you for contacting HP e-Solutions.
This email is with reference to the case number 10390167
As per the e-mail description, I understand that you are looking forward to avail for a set of XP recovery CDs for the unit so that you can reinstall the original Operating System that was shipped along with the unit.
I appreciate your time and effort in explaining the issue in detail.
Erik, in order to get the replacement recovery disc/ unit serviced, you would require contacting the HP UK Support. We at the HP Global Support Team shall provide you assistance for all technical queries regarding the HP Products. We have options only to assist you in remote troubleshooting and isolating the issue. For any hardware support you would require contacting the local HP Country Support as it may also involve physical examination of units and shipping of parts.
For contact details of HP UK Support, please refer to the below web links:
For phone support:
In-Warranty & Out-of-Warranty – Call 0870 842 2339
Note: Please be aware that UK Phone Support is not toll free and it is chargeable.
http://welcome.hp.com/gms/uk/en/contact/phone_assist.html
Chat Support (if your model is not supported through the Chat system please use the Support Case Management tool or the Phone support):
http://h50203.www5.hp.com/HPISWeb/Customer/AdviceDisclaimer.aspx?option=activechat&callfrom=hp&origin=acc&cc=US,UK&ctype=n
Accept the Disclaimer and you will reach the Chat support for UK region.
Support Case Management:
http://welcome.hp.com/gms/uk/en/contact/supportcase1.html
Note: please be advised that you need to register before logging the case.
Note: Kindly do not use the Email support for (UK) as you will again be routed to the HP Global Support team. I would suggest you to use any of the above support team and they will be forward looking to assists.
Please e-mail us, if you need any further technical assistance and we will be glad to assist you.
Once again thank you for contacting HP e-Solutions.
Regards,
Sathish N
Technical Support Engineer – HP e-Solutions
Sincerely,
HP Email Support
Please include the following identifier in the subject line of all future correspondence relating to this ticket.
Incident ID: <10390167>>
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