Dear Ribsskog
I am sorry for the delay in my reply.
I understand you concern about discussing your accounts by email than calling us. However there is an outstanding balance of £417.26 on the account. We have a dedicated team who deals with our customers who have difficulties in making there payments and help them in clearing there payments.
To do so, it is very necessary to discuss your financial conditions and payments with you so that a plan suitable to you is setup on the account. As phone is a very convenient method than email to discuss these details, it will be a great help if you can contact our team on 0800 048 0404* and they will be happy to help you.
I can see that we are due to close your account tomorrow. So we can help you to setup an instalment plan to clear the outstanding. So please call us on the above number at the earliest.
Thank you for our patience and for contacting
British Gas.
Kind regards
Zeeshan Shaikh
Customer Service Advisor
britishgas.co.uk - Looking after your world
*Calls free from BT Calling Plan. Mobile and other providers' charges may vary.
We're open weekdays 8am - 8pm and Saturdays 8am - 6pm.
Your enquiry ref: 1390480
Hi,
thank you very much for your e-mail!
If it's ok, then I would please like
to keep this in writing, as I don't want this to end up in any
arguments, etc., on the phone.
I'm also from Norway, so I think it's easier to express myself clear, in
e-mails.
Hope this is alright!
Thanks in advance for any help!
Your Electricity Customer Reference Number: 850038470223
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