Dear Mr Ribsskog
Thank you for your email.
The reason that we refer to these checkouts as '10 items or less', is because some customers may prefer to use a trolley to put their purchases in rather than a shopping basket.
Some of our customers purchases may be too heavy to fit in a basket and this is why we do not have baskets only.
I hope this clarifies our position on this matter for you.
Thank you again for taking the time to bring your feedback to our attention.
Kind Regards
Yvonne Edmonds
Customer Service Executive
----- Original Message -----
From: "Erik Ribsskog" <eribsskog@gmail.com>
Date: 12 June 2011
Subject: Re: Tesco
Hi,
thank you for your e-mail!
Today I was again in your Liverpool One Superstore.
And again I was shouted at, at the self-service check-outs.
'Only ten items or less'.
And I replied that I only had around ten items.
I think only maybe accountants etc., count how many items they buy, each
time they shop.
I've been shopping groceries since I was three years old, for my mother, in
Norway.
(Even if I bought sweets instead of 2 liters of milk, at the co-op there, in
Østre Halsen, near Larvik).
But I've never used to count the items I put in the basket, I think.
Maybe you could make a sign saying 'please no trolleys here, only baskets'.
Because I only remembered to count the first four items, I think.
Maybe Rain Man counted the items he bought?
I'm not used to this from Norway you see, do I have to count each item now.
It's just one basket anyway.
I don't understand why you have this rule.
Why is it only ten items or less in the self-service check outs?
Could you please explain about this, so that I remember it.
If one just make a rule, and don't explain why one do it, then people often
aren't going to understand, I think.
Thanks in advance for any help with this!
Best regards,
Erik Ribsskog
On Fri, Jun 10, 2011 at 2:10 PM, Executive Response <
ceo.customerservice@tesco.co.uk> wrote:
> Dear Erik
>
> Thank you for your email.
>
> I am sorry that you have experienced further problems in our Liverpool One
> store and I can appreciate how disappointed you must be.
>
> Please let me assure you that we give all of our staff full customer
> service training before they begin to serve our customers. Our training
> focuses on how important it is to be polite and friendly to our customers at
> all times. Therefore, it is very concerning to hear of the problems you
> experienced.
>
> As Andrew Deignan, our Liverpool One, Store Manager, he is best placed to
> deal with your complaint. I have discussed the details and have asked him
> to take the necessary action to make sure that this does not happen again.
>
> Thank you for taking the time to bring this matter to our attention and I
> am sorry for the upset caused.
>
> Kind Regards
>
> Yvonne Edmonds
> Customer Service Executive
>
>
>
> ----- Original Message -----
> From: "Erik Ribsskog" <eribsskog@gmail.com>
> Date: 09 June 2011
> Subject: Update/Fwd: Thank you/Fwd: Tesco
>
> Hi again,
>
> now it hasn't been a problem with the carriers lately.
>
> But today, a woman obstructed the passage to the self-service check-outs.
>
> So I walked around, because the woman was like in a doze, it seemed to me.
>
> And then a shop-lade, around 50 years old, perhaps, screamed at me, 'only
> ten items or less'.
>
> And I knew I only had around ten items, so I told her that wasn't a
> problem.
>
> Then she screamed at me again while I paid for the groceries.
>
> That next time I had to go in the other check-outs.
>
> I told her I'd shoped there for a year, so she didn't need to scream at me.
>
> Then she screamed at me again.
>
> And I had to shout that I only had ten items, (I even counted them, and
> they
> were ten).
>
> I've been shoping in those self-service check-outs since the shop was new.
>
> And now your staff screams at me, how to do the shopping.
>
> I think it's a bit mind-less that you suddently starts going on about these
> ten items.
>
> The first year I shopped there, I never heard anything about this.
>
> Why have you changed this?
>
> Whats this with the ten items?
>
> It's annoying when you change things like this.
>
> And the way you make your shop-women scream is horrible, I think.
>
> (Maybe it's because I'm from Norway, because they don't usually scream like
> that there).
>
> Just thought I'd update about the problems there, at Tesco Superstore
> Liverpool One, since I've started doing this.
>
> Best regards,
>
> Erik Ribsskog
>
>
> ---------- Forwarded message ----------
> From: Erik Ribsskog <eribsskog@gmail.com>
> Date: Wed, May 25, 2011 at 9:10 PM
> Subject: Thank you/Fwd: Tesco
> To: ceo.customerservice@tesco.co.uk
>
>
> Hi,
>
> thank you for the gift-card, which I tried to use today, and which worked.
>
> But I'm wondering if it's like candid camera there?
>
> Now, the regular bags are back in the self-service check-outs.
>
> (So what the young woman in the small uniform said, doesn't seem to be
> right
> anyway, that there would be only sandwich-bags in the self-service
> check-outs).
>
> Also, the customers only could use cash in one, of the like ten
> self-service
> check-outs today, the queue was told.
>
> I just write to say thank you for the card again, but I reackon it's going
> to stay like this now then, with the self-service-check-outs, that the
> regular bags are available there.
>
> I've also tried shopping a bit at Aldi now, in St. Johns.
>
> (It's a quite new shop, less than a year old, I think).
>
> But there, one can't buy 2 liter bottles of water, in singles, even if
> they're displayed.
>
> One have to buy a four-pack.
>
> But why don't they remove the single ones then?
>
> I was harrassed in the check-out there, on Monday.
>
> I'm used with buying water like that at Tesco, for 16 pence, and I haven't
> got room for more than four bottles in my fridge, where I store them, and I
> had one bottle there from before, so I didn't really water, I just wanted
> to
> stock up, so that I know I wont run out, so I just said at Aldi, that I
> didn't want the four bottles.
>
> I have worked as a shop manager, in tree well known food-shops, in Oslo,
> Rimi Nylænde, Rimi Kalbakken and Rimi Langhus.
>
> And I've also gone to business upper secondary school.
>
> I don't think they can refuse customers to buy one bottle, if they are
> displayed.
>
> I was told I had to buy three more bottles.
>
> But thats fraud, I think.
>
> (When all comes to all).
>
> They did the same with the water with sparkles, that they displayed the
> singles, even if I guess they only allowed customers to buy four.
>
> And even at Lidl they sell water in single 2. liter bottles.
>
> So they were like in Hitler-Germany, I think.
>
> They smiled and the woman even called me 'love', and said I had to buy
> four.
>
> I think that woman would have smiled sending the Jews to Auswitz.
>
> (To show the point).
>
> I told her that water was only 16 pence, at Tesco, and less expensive.
>
> So I think I'll shop at Tesco now.
>
> Again.
>
> We'll see.
>
> She should have called a manager to calm it down, I think.
>
> Because I also gave her a CV which was just laying there, so I think she
> was
> very inpolite.
>
> So I got a bit angry, since I wasn't allowed to buy the 2 liter water
> bottle.
>
> But anyway.
>
> I'll also send this to Aldi, to complain, if I find there e-mail adress.
>
> Hope this is alright!
>
> Best regards,
>
> Erik Ribsskog
>
> PS.
>
> I couldn't see that Aldi had an e-mail address, on their website, so I
> guess
> I have to try to find that later.
>
> Sorry that I also started writing some Aldi-stuff.
>
> That was just to explain, that the problems with the carriers at Tesco,
> (and
> the bully, who followed me, the other week outside of your shop, which
> Liverpool One haven't contacted me about), has made me think about any
> other
> shops, that I could shop in.
>
> So I think if you change it to much, in the check-outs, with the carriers
> and all, you could perhaps lose customers.
>
> If there had been a just as big Asda-shop nearby, I propably had started
> shopping there a long time ago.
>
> But there aren't any Asda shops like that in Liverpool City Centre, so I'll
> stick to the Tesco shop I think.
>
> If the custommer-support is good etc.
>
> We'll see.
>
> Hope this is alrigh that I send an update about these problems.
>
>
> ---------- Forwarded message ----------
> From: Executive Response <ceo.customerservice@tesco.co.uk>
> Date: Fri, May 13, 2011 at 11:24 AM
> Subject: Tesco
> To: eribsskog@gmail.com
>
>
> Dear Mr Ribsskog
>
> Thanks for getting back to me. I am pleased that a member of staff in the
> Liverpool One store has explained things to you.
>
> We are grateful to you for your feedback as it does help us improve the
> service that we provide.
>
> As promised, I have sent you a £10.00 Tesco Moneycard with my best wishes.
>
> Once again, thanks for taking the time to bring your comments to our
> attention.
>
> Kind Regards
>
> Yvonne Edmonds
> Customer Service Executive
>
>
>
> ----- Original Message -----
> From: "Erik Ribsskog" <eribsskog@gmail.com>
> Date: 12 May 2011
> Subject: Re: Tesco
>
> Hi,
>
> no, I don't think I need to speak with the manager about this now.
>
> Since the young woman there yesterday explained about how it works now.
>
> If you want to send me a gift-card for my time, then that's ok, I guess.
>
> You can send it to Erik Ribsskog, Flat 3, 5 Leather Lane, Liverpool, L2
> 2AE.
>
> But your regular bags are free, so I don't need it to pay for them.
>
> I just went to the staffed check-out today, and then they just gave me the
> regular bags.
>
> So I understand about how you've changed it to now.
>
> Maybe your other customers don't understand, but I've told you about now.
>
> It's not like I try to run the shop, or anything.
>
> So thank you very much for your help!
>
> Best regards,
>
> Erik Ribsskog
>
>
> On Thu, May 12, 2011 at 10:42 AM, Executive Response <
> ceo.customerservice@tesco.co.uk> wrote:
>
> > Dear Mr Ribsskog
> >
> > I am sorry that you are unhappy with my response. Rather than escalate
> > this to my line manager, I would suggest that I arrange for you to speak
> > with Andrew Deignan, our Liverpool One Store Manager.
> >
> > Andrew is best placed to answer your further concerns as he is
> responsible
> > for the store and is more than happy to meet with you at a mutually
> > agreeable time.
> >
> > Please let me know if you would like me to arrange a meeting for you and
> if
> > you wish to accept my offer of a £10.00 Tesco Moneycard to purchase bags
> for
> > your shopping.
> >
> > I do hope that you will give Andrew the chance to restore your confidence
> > in our operation.
> >
> > Kind Regards
> >
> > Yvonne Edmonds
> > Customer Service Executive
> >
> >
> >
> > ----- Original Message -----
> > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > Date: 11 May 2011
> > Subject: Re: Tesco
> >
> > Hi,
> >
> > thank you for your e-mail!
> >
> > I don't belive this is a 'distribution problem'.
> >
> > Because this problem has been going on for a long time, and at other
> > Tesco-shops, they don't have this 'distribution problem'.
> >
> > I've worked as a shop manager and assistant myself, for many years, and
> it
> > was never any distribution problem with the carriers.
> >
> > That's just to stupid, I think, since carriers don't run out on date.
> >
> > So there should be no excuse for being out of carriers.
> >
> > Because they don't run out on date, so they wont cause loss, if one order
> > many of them.
> >
> > This response was poor, I think.
> >
> > (I don't buy this with the 'distribution problem', I think that must have
> > been a lie).
> >
> > Could you please escalate this to your line-manager?
> >
> > Erik Ribsskog
> >
> >
> > On Wed, May 11, 2011 at 9:03 AM, Executive Response <
> > ceo.customerservice@tesco.co.uk> wrote:
> >
> > > Dear Mr Eribsskog
> > >
> > > Further to my previous email, I have discussed you concerns with Andrew
> > > Deignan, our Liverpool One Store Manager.
> > >
> > > Andrew has asked me to pass on his apologies to you as there were
> > > availability problems with carrier bags over the weekend and this was
> a
> > > distribution problem.
> > >
> > > He has advised that at the standard checkouts, the cashiers will ask
> > > customers if they require carrier bags but they should be available at
> > the
> > > self serve till and Andrew will make sure that this is the case when
> the
> > > bags are back in stock.
> > >
> > > It is disappointing that this is happening every time you visit the
> store
> > > and to prevent this from happening again, I would like to send you a
> > £10.00
> > > Tesco Moneycard so you can purchase reusable bags when you visit our
> > store.
> > > This will also allow you to collect green points.
> > >
> > > Please can you provide me with your address details and I will send
> this
> > to
> > > you.
> > >
> > > Thank you again for taking the time to bring this matter to our
> > attention.
> > >
> > > Kind Regards
> > >
> > > Yvonne Edmonds
> > > Customer Service Executive
> > >
> > >
> > > ----- Original Message -----
> > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > Date: 07 May 2011
> > > Subject: Re: Tesco
> > >
> > > Hi,
> > >
> > > I haven't heard anything from you yet.
> > >
> > > But I thought I could send an update.
> > >
> > > I've been to this Tesco, (Tesco Superstore Liverpool One), every day
> this
> > > week.
> > >
> > > And it hasn't been plenty of carriers there, a single time, this week.
> > >
> > > The staff are handing the carriers out manually.
> > >
> > > (At least on Monday, this happened).
> > >
> > > Other than that, the check-outs have never been properly stocked up
> with
> > > carriers, I'd say.
> > >
> > > Today, (Friday), I was even attack, by a big bully, in his 40's, (a
> > > behaviour I've never seen in Liverpool before), screamed at and
> followed,
> > > on
> > > my way home from Tesco, around 8 PM, (something I've reported to
> > Liverpool
> > > One, the Grosvenor-owned shopping-centre).
> > >
> > > Could this be a muslim mob who control your shop, I'm wondering.
> > >
> > > Who other would rebel against their own head-office like this?
> > >
> > > (If I've understood your last two e-mails right, where you write there
> > > should be plenty of bags, so that the customers can finalise their
> > shopping
> > > quickly, etc).
> > >
> > > Just as an update.
> > >
> > > Best regards,
> > >
> > > Erik Ribsskog
> > >
> > >
> > > On Mon, May 2, 2011 at 11:11 AM, Executive Response <
> > > ceo.customerservice@tesco.co.uk> wrote:
> > >
> > > > Dear Mr Ribsskog
> > > >
> > > > I am sorry that is has been necessary for you to have to contact us
> > again
> > > > so soon and I can understand how disappointed you must be.
> > > >
> > > > I have contacted Andrew Deignan, our Liverpool One Store Manager and
> > have
> > > > asked him to look into this issue and get back to me, I will let you
> > know
> > > > the outcome as soon as I have a response.
> > > >
> > > > Thank you again for taking the time to bring this to our attention.
> > > >
> > > > Kind Regards
> > > >
> > > > Yvonne Edmonds
> > > > Customer Service Executive
> > > >
> > > >
> > > >
> > > > ----- Original Message -----
> > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > Date: 30 April 2011
> > > > Subject: Re: Tesco
> > > >
> > > > Hi,
> > > >
> > > > I know I said I wouldn't write in a while.
> > > >
> > > > But I'm a bit upset now.
> > > >
> > > > I've just been to Tesco Liverpool One again.
> > > >
> > > > And again, only Poppy bags and sandwich-bags.
> > > >
> > > > I noticed other customers also being annoyed.
> > > >
> > > > How can you have shop-managers like this?
> > > >
> > > > If I'm allowed to say my honest opinion.
> > > >
> > > > Regards,
> > > >
> > > > Erik Ribsskog
> > > >
> > > >
> > > > On Wed, Apr 27, 2011 at 4:23 PM, Executive Response <
> > > > ceo.customerservice@tesco.co.uk> wrote:
> > > >
> > > > > Dear Mr Ribsskog
> > > > >
> > > > > You are very welcome. I am confident that you will see an
> > improvement
> > > > very
> > > > > shortly.
> > > > >
> > > > > Kind Regards
> > > > >
> > > > > Yvonne Edmonds
> > > > > Customer Service Executive
> > > > >
> > > > >
> > > > >
> > > > > ----- Original Message -----
> > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > Date: 26 April 2011
> > > > > Subject: Re: Tesco
> > > > >
> > > > > Hi,
> > > > >
> > > > > thank you very much for your e-mail!
> > > > >
> > > > > I hope this will be better now then, and I'll just wait and look
> for
> > a
> > > > > while, and see if there's any improvement.
> > > > >
> > > > > Thank you very much again for your reply!
> > > > >
> > > > > Best regards,
> > > > >
> > > > > Erik Ribsskog
> > > > >
> > > > >
> > > > > On Tue, Apr 26, 2011 at 4:15 PM, Executive Response <
> > > > > ceo.customerservice@tesco.co.uk> wrote:
> > > > >
> > > > > > Dear Mr Ribsskog
> > > > > >
> > > > > > Thanks for your response. I do understand your frustrations
> > > regarding
> > > > > the
> > > > > > lack of carrier bags at our self service tills. These tills
> should
> > > be
> > > > > well
> > > > > > stocked as these checkouts are aimed to make shopping quicker and
> > > > clearly
> > > > > if
> > > > > > you are having to ask for carrier bags this is not the case.
> > > > > >
> > > > > > I have contacted Andrew Deignan, Store Manager in our Tesco
> > Liverpool
> > > > One
> > > > > > store and have asked that this situation be addressed as soon as
> > > > > possible.
> > > > > >
> > > > > > Customer feedback is very important to us as it helps us improve
> > the
> > > > > > service we provide. I am grateful to you for taking the time to
> > > bring
> > > > > this
> > > > > > matter to our attention and I do hope that we will continue to be
> > of
> > > > > service
> > > > > > to you.
> > > > > >
> > > > > > Kind Regards
> > > > > >
> > > > > > Yvonne Edmonds
> > > > > > Customer Service Executive
> > > > > >
> > > > > >
> > > > > > ----- Original Message -----
> > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > > Date: 21 April 2011
> > > > > > Subject: Re: Tesco
> > > > > >
> > > > > > Hi,
> > > > > >
> > > > > > but if I ask for more carriers, in that shop, (Tesco Liverpool
> > One),
> > > > then
> > > > > I
> > > > > > sometimes gets a lesson about global warming.
> > > > > >
> > > > > > I go to the food-shop to buy food, not to learn about the
> > > environment.
> > > > > >
> > > > > > This is about your self-service check-out.
> > > > > >
> > > > > > There, the carriers aren't stocked properly, I can see, (remember
> > > I've
> > > > > been
> > > > > > working in many food shops, for many years).
> > > > > >
> > > > > > The level of carriers, are being kept, at a low stock-volume.
> > > > > >
> > > > > > I find this a bit annoying.
> > > > > >
> > > > > > But now I try to think of it in a humoristic way.
> > > > > >
> > > > > > When I go to the shop.
> > > > > >
> > > > > > Even if I think it's a bit ridiculous.
> > > > > >
> > > > > > At least I've got to bring you my opinion now.
> > > > > >
> > > > > > I'm going to reset myself, and see how this situation is in the
> > > future.
> > > > > >
> > > > > > Today I needed five carriers, for my shopping, and and at the
> > > > > self-service
> > > > > > check-out, it was exactly five carriers.
> > > > > >
> > > > > > So today it worked fine.
> > > > > >
> > > > > > But I'm wondering why don't you stock up proplerly with carriers.
> > > > > >
> > > > > > There's always like only 4 or 5 carriers, at the self-service
> check
> > > > out.
> > > > > >
> > > > > > If any at all.
> > > > > >
> > > > > > It should be like properly stocked with carriers I think.
> > > > > >
> > > > > > Like with 50 or 100 carriers, at the check-out.
> > > > > >
> > > > > > It shouldn't be in the way, that one wonder if there are enough
> > > > carriers
> > > > > at
> > > > > > the check-out, I think.
> > > > > >
> > > > > > If one go to Sainsburys or Mark and Spencers, then they always
> have
> > > > > plenty
> > > > > > of carriers at the self-service check out.
> > > > > >
> > > > > > Tesco haven't got plenty carriers at their self-service check
> outs.
> > > > > >
> > > > > > (At least not the one in Liverpool One).
> > > > > >
> > > > > > So this is a bit annoying, I think, that there are never plenty
> of
> > > > > > carriers,
> > > > > > because then it's like one more problem each day one buy food.
> > > > > >
> > > > > > Will there be enough carriers today.
> > > > > >
> > > > > > So why can't this shop be like other shops who have got plenty of
> > > > > carriers?
> > > > > >
> > > > > > Other than this problem, I have to say this shop is very fine,
> > (Tesco
> > > > > > Superstore, at Liverpool One), and have a lot of different
> > > > > > product-categories and a big assortment in every category.
> > > > > >
> > > > > > It's certainly a better shop, in that way, than any shop in
> Norway,
> > I
> > > > > > think,
> > > > > > so I should perhaps not complain this much, I think now.
> > > > > >
> > > > > > So this is just as feedback.
> > > > > >
> > > > > > Thank you very much for your reply!
> > > > > >
> > > > > > Best regards,
> > > > > >
> > > > > > Erik Ribsskog
> > > > > >
> > > > > >
> > > > > > On Thu, Apr 21, 2011 at 2:47 PM, Executive Response <
> > > > > > ceo.customerservice@tesco.co.uk> wrote:
> > > > > >
> > > > > > > Dear Mr Ribsskog
> > > > > > >
> > > > > > > Thank you for replying to my email. I am very sorry if my
> > response
> > > > has
> > > > > > > caused you additional disappointment as it was never my
> intention
> > > to
> > > > do
> > > > > > so.
> > > > > > >
> > > > > > > I can only re-iterate that the availability of carrier bags in
> > our
> > > > > stores
> > > > > > > is not a company wide problem and should a customer require
> > carrier
> > > > > bags
> > > > > > our
> > > > > > > cashiers will provide these without hesitation.
> > > > > > >
> > > > > > > Clearly this has not been the case in the past and whilst I do
> > > > > appreciate
> > > > > > > your concerns, I can assure that we are committed to play our
> > part
> > > in
> > > > > > > minimising climate change.
> > > > > > >
> > > > > > > For further information on our commitment, please go to our
> > > website:
> > > > > > >
> > > > > > > http://cr2010.tescoplc.com/environment.aspx
> > > > > > >
> > > > > > > Thank you again for taking the time to bring your further
> > comments
> > > to
> > > > > our
> > > > > > > attention.
> > > > > > >
> > > > > > > Kind Regards
> > > > > > >
> > > > > > > Yvonne Edmonds
> > > > > > > Customer Service Executive
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > ----- Original Message -----
> > > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > > > Date: 20 April 2011
> > > > > > > Subject: Fwd: Update/Fwd: Tesco
> > > > > > >
> > > > > > > Hi,
> > > > > > >
> > > > > > > to conclude for today.
> > > > > > >
> > > > > > > I think that you are using this with 'Carbon footprint', as an
> > > > excuse,
> > > > > to
> > > > > > > more or less force your custommers, to use fewer carriers, so
> as
> > to
> > > > > > squeeze
> > > > > > > more money out of them.
> > > > > > >
> > > > > > > Am I right?
> > > > > > >
> > > > > > > Regards,
> > > > > > >
> > > > > > > Erik Ribsskog
> > > > > > >
> > > > > > >
> > > > > > > ---------- Forwarded message ----------
> > > > > > > From: Erik Ribsskog <eribsskog@gmail.com>
> > > > > > > Date: Wed, Apr 20, 2011 at 2:32 PM
> > > > > > > Subject: Update/Fwd: Tesco
> > > > > > > To: ceo.customerservice@tesco.co.uk
> > > > > > >
> > > > > > >
> > > > > > > Hi again,
> > > > > > >
> > > > > > > I just thought a bit more a bit.
> > > > > > >
> > > > > > > And you are using the term 'Carbon footprint'.
> > > > > > >
> > > > > > > But this is really about sustainability.
> > > > > > >
> > > > > > > This with 'footprint', is really just an abstraction, or an
> > > idionome,
> > > > > > used
> > > > > > > to brainwash people I think, here in the UK.
> > > > > > >
> > > > > > > Tesco are a global company, and only Wal-Mart earn more money,
> > I've
> > > > > read,
> > > > > > > in
> > > > > > > the World, of food-shop-chains.
> > > > > > >
> > > > > > > So you should plant some threes in the rain-forrest, I think,
> > than
> > > > > > blindly
> > > > > > > using this British idonome/term 'Carbon _footprint_'.
> > > > > > >
> > > > > > > Just as feedback from one of your customers from Norway, and
> who
> > > has
> > > > > > worked
> > > > > > > as a Food Shop Manager there.
> > > > > > >
> > > > > > > Best regards,
> > > > > > >
> > > > > > > Erik Ribsskog
> > > > > > >
> > > > > > >
> > > > > > > ---------- Forwarded message ----------
> > > > > > > From: Erik Ribsskog <eribsskog@gmail.com>
> > > > > > > Date: Wed, Apr 20, 2011 at 1:34 PM
> > > > > > > Subject: Re: Tesco
> > > > > > > To: Executive Response <ceo.customerservice@tesco.co.uk>
> > > > > > >
> > > > > > >
> > > > > > > Hi,
> > > > > > >
> > > > > > > this with the restriction of the carrier-bags, in the shops, is
> > > > > > > un-traditional.
> > > > > > >
> > > > > > > (Because I've been shopping food, since the 70's, and this has
> > > never
> > > > > > > happened to me before).
> > > > > > >
> > > > > > > It also says on your carriers, that they are 'biodegradable', I
> > see
> > > > > here
> > > > > > > now, on a Tesco carrier-bag, I had at home.
> > > > > > >
> > > > > > > So this is just some non-sense, I think.
> > > > > > >
> > > > > > > You should rather plant some threes in the rain-forrest, than
> > > > > > > harrasing/policing your customers like this.
> > > > > > >
> > > > > > > You are now the Carbon footprint-police, in an anoying and
> > > > > untraditional
> > > > > > > way, in your shops.
> > > > > > >
> > > > > > > I call this pure harrasment of your customers.
> > > > > > >
> > > > > > > This is a disgrace, I think.
> > > > > > >
> > > > > > > Erik Ribsskog
> > > > > > >
> > > > > > >
> > > > > > > On Wed, Apr 20, 2011 at 12:22 PM, Executive Response <
> > > > > > > ceo.customerservice@tesco.co.uk> wrote:
> > > > > > >
> > > > > > > > Dear Mr Ribsskog
> > > > > > > >
> > > > > > > > Further to my previous email, I am very sorry that you have
> > > > > experienced
> > > > > > > > problems with the availability of carrier bags in some of our
> > > > stores
> > > > > > and
> > > > > > > I
> > > > > > > > can appreciate how inconvenient this must be for you.
> > > > > > > >
> > > > > > > > I have discussed the details of your complaint with the Store
> > > > > Managers
> > > > > > in
> > > > > > > > our Liverpool stores. Although there is not a company wide
> > > problem
> > > > > > with
> > > > > > > the
> > > > > > > > availability of carrier bags, I have asked that the necessary
> > > > action
> > > > > is
> > > > > > > > taken to make sure that this situation does not happen again.
> > > > > > > >
> > > > > > > > Our approach to carrier bags is based on our commitment to
> help
> > > > > > customers
> > > > > > > > halve their carbon footprint by 2020.
> > > > > > > >
> > > > > > > > As a company, we are committed to reducing single-use carrier
> > > bags
> > > > as
> > > > > > > part
> > > > > > > > of our wider strategy to play our part in combating climate
> > > change.
> > > > > We
> > > > > > > > believe that climate change will only be tackled successfully
> > if
> > > > > people
> > > > > > > > become enthusiastic champions for a lower-carbon lifestyle.
> > > > > > > >
> > > > > > > > Our customers tell us that they would like to use fewer bags,
> > but
> > > > > also
> > > > > > > that
> > > > > > > > they want bags to be available when they forget to bring
> their
> > > own.
> > > > > > > Rather
> > > > > > > > than restricting the use of carrier bags completely, we want
> to
> > > > make
> > > > > it
> > > > > > > easy
> > > > > > > > for customers to re-use their own bags so that it becomes a
> > core
> > > > part
> > > > > > of
> > > > > > > > their shopping trip.
> > > > > > > >
> > > > > > > > We offer a range of affordable reusable bags in all our
> stores,
> > > and
> > > > > > > instead
> > > > > > > > of displaying carrier bags at checkouts, our staff ask
> > customers
> > > if
> > > > > > they
> > > > > > > > will be reusing bags and offer them single-use bags if not.
> We
> > > also
> > > > > > offer
> > > > > > > > green Clubcard points to customers who re-use bags in store.
> A
> > > > Tesco
> > > > > > > > customer now uses about 60% fewer carrier bags than in August
> > > 2006,
> > > > > > when
> > > > > > > we
> > > > > > > > first introduced green Clubcard points. In terms of
> recycling,
> > > at
> > > > > the
> > > > > > > end
> > > > > > > > of their life Tesco carrier bags can be recycled at most
> Tesco
> > > > stores
> > > > > > and
> > > > > > > > through Tesco.com delivery drivers.
> > > > > > > >
> > > > > > > > I do appreciate you taking the time to bring this matter to
> our
> > > > > > attention
> > > > > > > > as this will give us the opportunity to put things right.
> > > > > > > >
> > > > > > > > Kind Regards
> > > > > > > >
> > > > > > > > Yvonne Edmonds
> > > > > > > > Customer Service Executive
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > ----- Original Message -----
> > > > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > > > > Date: 08 April 2011
> > > > > > > > Subject: Re: Tesco
> > > > > > > >
> > > > > > > > Hi,
> > > > > > > >
> > > > > > > > thank you for your e-mail!
> > > > > > > >
> > > > > > > > It was also the same problem at Tesco, Liverpool One
> yesterday
> > > and
> > > > > > today.
> > > > > > > >
> > > > > > > > Yesterday, you only had small carriers, so I asked the
> > > Tesco-woman
> > > > > > there,
> > > > > > > > if
> > > > > > > > the carriers where for tooth-paste.
> > > > > > > >
> > > > > > > > And she said they were for sandwiches.
> > > > > > > >
> > > > > > > > But how can people carry 2 liter bottles of water/cola etc.,
> in
> > > > > > > > sandwich-carriers?
> > > > > > > >
> > > > > > > > And today, there were almost no carriers in the automated
> > > > check-outs.
> > > > > > > >
> > > > > > > > I lived in London a couple of weeks, at the beginning of
> 2005,
> > > and
> > > > in
> > > > > > > > Kensington, they had a Sainsburys with self-service
> check-outs,
> > > > > already
> > > > > > > in
> > > > > > > > 2005.
> > > > > > > >
> > > > > > > > And they were never out of carriers.
> > > > > > > >
> > > > > > > > I shoped there a lot of times.
> > > > > > > >
> > > > > > > > I also have a complaint against W.H. Smith/the Post Office,
> in
> > > > > > Liverpool
> > > > > > > > One, where I wonder if they are infected with
> > devil-worshipers/al
> > > > > > quaida.
> > > > > > > >
> > > > > > > > Is this with few carriers a muslim tradition?
> > > > > > > >
> > > > > > > > Once in a muslim Off Licence in Sunderland, (near the Forge
> > where
> > > I
> > > > > > > lived,
> > > > > > > > I
> > > > > > > > studied at the University of Sunderland), they were also out
> of
> > > > > > carriers.
> > > > > > > >
> > > > > > > > Is the Tesco Liverpool One a muslim/Al Quaida-shop, I'm
> > > wondering?
> > > > > > > >
> > > > > > > > Is this
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