toResidential Services
dateTue, Sep 13, 2011 at 1:51 PM
subjectRe: Reminder/Fwd: Moving [Incident: 110905-005590]
mailed-bygmail.com
hide details 1:51 PM (0 minutes ago)
Hi,
my I found my account-number on one of my old phone-bills today.
It should be (sensurert av johncons-blogg).
I hope it's ok with the payment-plan.
Best regards,
Erik Ribsskog
- Hide quoted text -
On Sat, Sep 10, 2011 at 4:13 PM, Residential Services
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
Subject
Reminder/Fwd: Moving
Discussion Thread
Response (Pamela Martin)10/09/2011 04:13 PM
Dear Mr Ribsskog,
Thank you for your email dated the 05/09/11. I have not been able to contact you today as you state you are no longer at the address.
So that I can access your account and discuss your query, please can you forward on your BT account number as I need this for security purposes? Your account number can be found on the top of your bills or if you have paper-free billing, will be displayed when your first log in to your account via our website www.bt.com/youraccount.
As soon as I receive the above information I will be happy to help you further.
If you should have any further queries please do not hesitate to contact us again via e-mail.
Thank you for contacting BT.
Yours sincerely,
Miss Pamela Martin
eContact Customer Service right first time ref 110905-005590
This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
©British Telecommunications plc 2011. We’re registered in England at 81 Newgate Street, London EC1A 7AJ (company number 1800000). All this information was correct on the date we sent this email. See our terms and conditions.
Customer By Email (Erik Ribsskog)06/09/2011 12:12 PM
Hi,
yes, I sent you an e-mail about this on 18/8.
Yes, I want to close landline and broadband, and keep e-mail/Flickr.
Erik Ribsskog
PS.
Here I'm pasting the e-mail I sent you on 18/8:
Erik Ribsskog
Thu, Aug 18, 2011 at 11:41 AM
To:
Residential Services
Hi,
I've moved from my address in Liverpool now, to study at the University of
Sunderland.
So I don't need the landline or broadband now, but I want to keep the
Flickr-account, since I have a lot of important files on that, for my blog.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
Landline-number: 0151 236 3298
Old address:
Flat 3
5 Leather Lane
Liverpool
L2 2AE
On Tue, Sep 6, 2011 at 10:41 AM, Residential Services <
residential.services@bt.com> wrote:
>
Response (Vaibhav Tyagi)06/09/2011 10:41 AM
Dear Mr Ribsskog ,
Thanks for the e-mail you sent yesterday (05/09/2011) about retaining the e-mail address and setting up direct debt for the same.
I am sorry for any confusion regarding retaining the e-mail address and setting up direct debt for the same. I have checked your account and would like to inform your BT account is still active at the address "Flat 3, 5 Leather Lane". The e-mail address will be active till the account is active. The account is currently on cash / cheque
Please let us know if you want to close the BT services at the above mentioned address and retain the e-mail address.
I would like to inform you that the account is on unlimited evening and weekend calling plan and broadband option 3 with a 12 months contract. The phone contract will end on 20/03/2012 and the broadband contract will end on 14/04/2012. If you wish to stop the services with BT, then I would suggest you to contact us atleast 14 days in advance from the date you want to stop the services. I would further like to inform that if the account is stopped within the contract period then there will be cancellation charges for the balance period of the contract. You can check the details regarding cancelation charges at www.bt.com/contracts and details regarding terms and condition at http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=13408.
If there is anything else you would like to know, try our help pages online at www.bt.com/help. You can also see the various ways you can contact us if you do need further assistance.
Thank you for contacting BT.
Yours Sincerely,
Vaibhav Tyagi
Digital Care Advisor
Ref: No. 110905-005590
This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000
Auto-Response05/09/2011 02:26 PM
This is an automatic response, please don't reply to this address.
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The reference number for your email is 110905-005590.
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This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000
Customer By Email (Erik Ribsskog)05/09/2011 02:26 PM
Hi,
I can't see that I've recieved a reply to this e-mail, so I'm sending a
reminder about this.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
---------- Forwarded message ----------
Hi,
could you please set up a Direct Debit plan for £1.50 for the e-mail, a
month.
(Or around £5 a month if I'm in arrears).
Hope this is alright!
Yours sincerely,
Erik Ribsskog
PS.
My new address is:
Azalea Lounge
1-2 Azalea Terrace North
Sunderland
SR2 7ES
---------- Forwarded message ----------
From: Erik Ribsskog
Date: Fri, Aug 19, 2011 at 12:50 PM
Subject: Re: Moving [Incident: 110818-003629]
To: Residential Services
Hi,
well I've canceled the old direct debit, since I've moved now.
I wanted a new Direct Debit set up now, for the £1.50 a month.
I haven't got a landline-phone here at the university and I'm out of credit,
on my mobile, so I would prefer to deal with this in writing, on e-mail.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
On Fri, Aug 19, 2011 at 12:39 PM, Residential Services <
residential.services@bt.com> wrote:
>
This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no: 1800000
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