toResidential Services
dateMon, Sep 26, 2011 at 1:35 PM
subjectRe: Reminder/Fwd: Reminder/Fwd: Moving [Incident: 110924-004216]
mailed-bygmail.com
hide details 1:35 PM (0 minutes ago)
Hi,
well I canceled the broadband and landline on August 18th, by e-mail.
This is the fourth or fifth e-mail I'm sending about this.
But I can again confirm, that I want to cancel the broadband and landline, (and I want to keep Flickr).
Is the Flickr-account mine for life, because I need some of the pictures I have on Flickr, for my blog.
Yours sincerely,
Erik Ribsskog
- Hide quoted text -
On Sat, Sep 24, 2011 at 4:34 PM, Residential Services
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
Subject
Reminder/Fwd: Reminder/Fwd: Moving
Discussion Thread
Response (Irene)24/09/2011 04:34 PM
Hello Mr Ribsskog,
Thanks for your email about the BT account. I am sorry that you had to contact us again to get your query resolved and sorry to hear that you are leaving BT.
What you have on the account
I have checked your account and confirm that your account is registered with the Unlimited Evening and Weekend plan with the 12 month renewable contact at no extra cost other than the basic line rental of £13.90 per month including VAT. The contract for the calling plan expires on 20/03/12, as it is a renewable contract it will be renewed automatically. However, a letter will be sent to your billing address one month in advance prior to the renewal of the contract, informing the same. If you wish to cancel the contract, I am afraid there will be a termination charge of £17.60 applied.
I can also conform that you are on Broadband Option 3 (12 month contract). The contract for this option expires on 14/04/12 and the cancellation charges will be £78.42.
Just so you know
I would also like to inform you that the broadband cease charge of £30.00 is assessed when cancelling BT Broadband. This charge covers the work undertaken by BT Wholesale to remove your broadband connection and also update the records for your line. The £30.00 charge does not apply when using a MAC to transfer your service to an alternate supplier.
If you wish to know more about the terms and conditions, please follow the link below:
www.bt.com/ceasecharge
The total cost for early termination charges if cancelled today without a MAC code would be £126.02 Inc VAT (£30.00+£96.02).
Something you can do
If you still wish the service to be cancelled incurring the cancellation charges, contact us so that we can do the needful. I would also like to inform you that we require 14 days notice of prior notice to cancel the service. You may cancel the line without the notice period by paying the line rental for 14 days.
How to get in touch
If you’ve any questions go to bt.com/help. If you can’t find the answer there, we’ve included lots of ways you can contact us
Best wishes,
Irene Clement Raj
Digital Care Advisor
This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000
Auto-Response24/09/2011 03:12 PM
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eCustomer Services Team
This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000
Customer By Email (Erik Ribsskog)24/09/2011 03:12 PM
Hi,
I can't see that I've received a reply to this e-mail. so I'm sending a
reminder about this.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
---------- Forwarded message ----------
Hi,
my I found my account-number on one of my old phone-bills today.
It should be (sensurert av johncons-blogg).
I hope it's ok with the payment-plan.
Best regards,
Erik Ribsskog
On Sat, Sep 10, 2011 at 4:13 PM, Residential Services <
residential.services@bt.com> wrote:
>
This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no: 1800000
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