toadvice@lgo.org.uk
ccPhso Enquiries
dateFri, Oct 14, 2011 at 2:54 PM
subjectRe: Case ID - 11012993
mailed-bygmail.com
hide details 2:54 PM (0 minutes ago)
Hi,
I was wondering, before I contact the Council.
Are you aware of that the Parliamentary Ombudsman refered me to the LGO?
I've already had a complaint from before, against the Liverpool City Council, and then I just sent e-mails, by the way.
Thanks in advance for clearing up about this!
Yours sincerely,
Erik Ribsskog
- Hide quoted text -
On Thu, Oct 13, 2011 at 2:32 PM,
13 October 2011
Our ref: 11 012 993
(Please quote our reference when contacting us)
Dear Mr Ribsskog,
Thank you for your complaint against Liverpool City Council (the “Council”).
The law says that, before investigating a complaint, the Ombudsman must normally be satisfied that the Council knows about the complaint and has been given the opportunity to investigate and to reply. Usually, you need to put your complaint through all stages of the Council ’s own complaints process before the Ombudsman can look at it. The attached fact sheet explains this in greater detail.
From the information you have provided it is not clear whether your complaint has been through the Council ’s complaints process. If you have not yet done so, I suggest that you now make a formal complaint, in writing, to the chief executive of the Council. If you are still dissatisfied at the end of the process, you may complain to the Ombudsman.
If you feel that your complaint has already completed the Council ’s complaints process, please call the Advice Team on the number above. It would help if you have with you the Council ’s written response to your complaint when you call as our Adviser will ask you some questions about what the letter says.
I hope this is of assistance. If we do not hear from you, we will assume that you will make a complaint to the Council, and we will not contact you again.
Yours sincerely
Angie Lecuyer
Customer Service Adviser
NOTICE - This message contains information intended only for the use of the addressee named above. If you have received this message in error please advise us at once and do not make any use of the information.