Hi Erik,
It was good
to speak with you earlier.
Please see
the role description below.
Can you:
1.
Update your CV with dates of employment
2.
Confirm that you are happy for me to represent you exclusively
Scandinavian IT Support Analyst Role
My client is a highly successful market
leading, international organisation based Merseyside. They are looking to
recruit a Multi-lingual IT Support Analyst on a contract basis for 6 months;
the rate being offered is competitive.
The Role
You will be expected to record all
call details in an online system whilst taking the call. The Service Desk
Analyst duties would include:-
- First line customer contact for
all IT related problems/enquires/service requests.
- Recording all problems in the
Service Centre online call logging system.
- Troubleshooting, prioritisation,
resolution and /or assignment of problems.
- Progress chasing, maintaining
incident records and reports.
Experience and
Skills Required
You need:
- to be FLUENT IN ALL OF THE
FOLLWING:
ENGLISH AND NORWEGIAN,
SWEDISH AND DANISH (FINNISH is also preferred)
- good communication skills
with particular emphasis on the use of the telephone.
- be Capable of remaining calm
and polite in pressurised situations.
- be capable of delivering a
professional service whilst dealing with all levels of staff and management in
demanding circumstances in a busy environment.
- excellent customer service skills
good
- ideally be proficient knowledge of
Microsoft operating systems such as Windows XP, 2000, and the MS Office suite
to a support level would be preferred - however this is not essential.
Kind
regards,
Ravinder
Ravinder Kaur Dulay BSc (Hons)
Senior Appointments and Service
Management
Computer People
1st Floor, 10 Colmore Row, Birmingham B3 2QD
Telephone +44 (0) 121 214 6420
Fax +44 (0) 121 236 9330
ravinderdulay@computerpeople.co.uk
www.computerpeople.co.uk
Computer People has been the UK’s leading IT
recruitment specialist since 1972. We're part of Adecco, the world leader in
human resource solutions
