toContact-Us@jobcentreplus.gsi.gov.uk,
CONTACT-US
ccPhso Enquiries
bccTAYLORG@unhcr.org
dateWed, Nov 9, 2011 at 3:41 PM
subjectCouncil Tax/Fwd: Complaint about Council tax complaint/Fwd: Your housing benefit enquiry <<#22175-137133#>>
mailed-bygmail.com
hide details 3:41 PM (1 minute ago)
Hi,
Liverpool City Council sent me a letter the other day, saying that they want to deduct money, from my Jobseekers Allowance.
However, those arrears are part of an ongoing complaint-case I have against the Liverpool City Council which have even been with the Parliamentary Ombudsman.
To not make this more complicated than necessary, I ask the Jobcenter to wait untill that case is settled, with withdrawing money.
I ask the Parliamentary Ombudsman for more advice regarding this case, as the Liverpool City Council have closed the complaint-file ten days after sending the long letter refered to in the forwareded e-mail, which I think is much to early, and as far as I remember it this breaches the Liverpool City Councils own Complaint Procedure.
Yours sincerely,
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog
Date: Mon, Nov 7, 2011 at 5:58 PM
Subject: Complaint about Council tax complaint/Fwd: Your housing benefit enquiry <<#22175-137133#>>
To: Liverpool Direct
Cc: Phso Enquiries
Hi,
at the end of last week, I recieved a long letter, about this, from the Council.
The letter was largely rubbish, I think I have to say.
I'll try to index my complaints.
1.
You say my claim for Income Support is 'out of date'.
Where as the Department of Work and Pensions have let me update about my finances for my business many months later.
What counts is when I get aware of what Income Support is.
I have been self-employed and I haven't had a fixed monthly income, so I couldn't tell you about how much I'd earn, right away.
I'm also from Norway, and don't know about Income Support, since Norwegian newspapers don't write about the British society in detail.
Also, my uncle in Norway, Martin Ribsskog, once told me, that a doctor had given him compensation, years later, when he didn't know about a Government programme.
So then it should be like this, in this case as well, I think.
This with just saying 'out of date', is like something Balderick in Black Adder would have said.
Please don't f*ck around, Norwegians hate being treated like that, and you are in the EU now, eighter you like it or not.
If you don't like it then have a go at your politicians instead of having a go at normal people.
I've also contacted you about Income Support earlier, in 2010, but then you didn't reply at all, you just moved my debt back from the Bailiff, or at least part of the debt, since you have kept my dept on one Bailiff account and one secret account it seems.
2.
You say that you became aware of that I was un-employed when I contacted you about Income Support, in 2010.
But I called you in November 2008 about this, so you are clearly lieing.
You probably write this so as to label me long time unemployed so that moralists are going to mess with me.
Like Baldrick in Black Adder, to get someone Christian to mess with someone, etc.
3.
You moved my debt, to be withdrawn, from my Jobseekers Allowance, in 2010, but you didn't put all the debt, on that account.
When I moved from Liverpool, to Sunderland, earlier this year, then suddently around £500 more debt, turned up.
This means someone have messed with my Council Tax-account, I think.
Is Balderick from Black Adder working for you?
Is it the Vatican who don't like me?
(I remember a woman standing outside of the vatican 'embassy' in London, blowing sigarette smoke on me, when I went to the Norwegian embassy, in 2007, with an employment case against Bertelsmann Arvato Microsoft Scandinavian Product Activation, which the Merseyside Police had stopped answering me about).
Are the Vatican controlling the Liverpool City Council and messing with me because I'm from a protestant country, (Norway), and making secret files there?
What's going on?
Erik Ribsskog
---------- Forwarded message ----------
From: Liverpool Direct
Date: Tue, Oct 18, 2011 at 8:07 PM
Subject: Your housing benefit enquiry <<#22175-137133#>>
To: eribsskog@gmail.com
Your unique reference number is: 137133
Please include your unique reference number in all email communication.
Dear Mr. Ribsskog,
Thank you for your e-mail about housing benefit.
I have forwarded the details to the benefits service. They will respond to you as soon as possible.
If you would like any further assistance on this matter or anything else please let me know via the e-mail address below
Kind regards
Shirley
Liverpool Direct
liverpool.direct@liverpool.gov.uk
www.liverpool.gov.uk
P Please consider the environment before printing this e-mail. Thank you
Want free reminders by text of when to put your bins out? Text BINS, your house number and postcode to 62233. (You will not be charged for any of the reminder messages you receive. An Inbound text message to 62233 will be charged at standard network message rates.)
Would you prefer to receive your council tax bill via e-mail? Go to www.liverpool.gov.uk and complete the easy online registration form.
--- Original Message ---
From: Erik Ribsskog
Received: 18/10/11 15:28:14 o'clock BST
To: Liverpool Direct
Subject: Re: Complaint/Fwd: Case ID - 11012993
Hi,
thank you very much for your reply!
Actually, I also think I should have gotten Income-support. Concil-Tax Benefit and Housing Allowance, from when I was Self Employed, between March 2007 and November 2008.
Since I didn't earn that much then.
Is it any way I can please get these money now, since I have arrears now, with a lot of companies, dating back from the time I worked as Self Employed.
Thanks in advance for any help!
Best regards,
Erik Ribsskog
On Tue, Oct 18, 2011 at 12:24 PM, Liverpool Direct
Your unique reference number is: 137133
Please include your unique reference number in all email communication.
Dear Mr Ribsskog.
Thank you for your e-mail about your council tax complaint. I have forwarded the details to the service area that will be able to help you with this. They will respond to you as soon as possible.
If you would like any further assistance on this matter or anything else please let me know via the e-mail address below
Kind regards
Kim
Liverpool Direct
liverpool.direct@liverpool.gov.uk
www.liverpool.gov.uk
P Please consider the environment before printing this e-mail. Thank you
Want free reminders by text of when to put your bins out? Text BINS, your house number and postcode to 62233. (You will not be charged for any of the reminder messages you receive. An Inbound text message to 62233 will be charged at standard network message rates.)
Would you prefer to receive your council tax bill via e-mail? Go to www.liverpool.gov.uk and complete the easy online registration form.
--- Original Message ---
From: Erik Ribsskog
Received: 17/10/11 15:12:42 o'clock BST
To: Liverpool Direct
CC:Phso Enquiries
Subject: Complaint/Fwd: Case ID - 11012993
Hi,
the Council are charging me for Council-tax, (around £511), which I've paid to Jacobs Bailiff, in Birkenhead, (like the Council asked me to).
Regards,
Erik Ribsskog
---------- Forwarded message ----------
From: Angie Lecuyer
Date: Mon, Oct 17, 2011 at 9:45 AM
Subject: RE: Case ID - 11012993
To: "eribsskog@gmail.com"
Dear Mr Ribsskog
Thank you for your email. You still need to complain to the council first I’m afraid. If you would like to discuss the complaints process in more detail you can contact the advice team on 0300 0610614 and an advisor will try and help you.
Kind Regards
Angie Lecuyer
Customer Service Adviser | Tel: 0300 061 0614
The Oaks No 2 | Westwood Way | Westwood Business Park | Coventry | CV4 8JB |
www.lgo.org.uk
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 14 October 2011 14:55
To: LGOAT Mailbox
Cc: Phso Enquiries
Subject: Re: Case ID - 11012993
Hi,
I was wondering, before I contact the Council.
Are you aware of that the Parliamentary Ombudsman refered me to the LGO?
I've already had a complaint from before, against the Liverpool City Council, and then I just sent e-mails, by the way.
Thanks in advance for clearing up about this!
Yours sincerely,
Erik Ribsskog
On Thu, Oct 13, 2011 at 2:32 PM,
13 October 2011
Our ref: 11 012 993
(Please quote our reference when contacting us)
Dear Mr Ribsskog,
Thank you for your complaint against Liverpool City Council (the “Council”).
The law says that, before investigating a complaint, the Ombudsman must normally be satisfied that the Council knows about the complaint and has been given the opportunity to investigate and to reply. Usually, you need to put your complaint through all stages of the Council ’s own complaints process before the Ombudsman can look at it. The attached fact sheet explains this in greater detail.
From the information you have provided it is not clear whether your complaint has been through the Council ’s complaints process. If you have not yet done so, I suggest that you now make a formal complaint, in writing, to the chief executive of the Council. If you are still dissatisfied at the end of the process, you may complain to the Ombudsman.
If you feel that your complaint has already completed the Council ’s complaints process, please call the Advice Team on the number above. It would help if you have with you the Council ’s written response to your complaint when you call as our Adviser will ask you some questions about what the letter says.
I hope this is of assistance. If we do not hear from you, we will assume that you will make a complaint to the Council, and we will not contact you again.
Yours sincerely
Angie Lecuyer
Customer Service Adviser
NOTICE - This message contains information intended only for the use of the addressee named above. If you have received this message in error please advise us at once and do not make any use of the information.
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