onsdag 30. november 2011

Jeg sendte en ny e-post til United Utilities




Gmail - FW: Your Response from United Utilities










Gmail


Erik Ribsskog
<eribsskog@gmail.com>




FW: Your Response from United Utilities











Erik Ribsskog
<eribsskog@gmail.com>



Wed, Nov 30, 2011 at 4:07 PM




To:
Customer Services <Customer.Services@uuplc.co.uk>






Hi,

with the e-mail on 26/11, I attached a picture of a receipt for £2.

Which I paid with the United Utilities Payment-card, on 26/11.

Could you please acknowledge that you understand this.


Also I now live in Sunderland, and not in Liverpool, but I found a shop that accepted the PayZone card, on Saturday, (after the problems with Londis).

Best regards,

Erik Ribsskog



---------- Forwarded message ----------
From: Customer Relations <CustomerRelationsDONOTREPLY@uuplc.co.uk>

Date: Wed, Nov 30, 2011 at 3:57 PM
Subject: FW: Your Response from United Utilities
To: eribsskog@gmail.com










Dear Mr Ribsskog



Thank you for taking the time to contact
us through our website on 25 November 2011 and


26 November 2011. I am sorry that you
have had to contact us regarding your payment card and payment plan.



Please be advised that as a company we
are given 10 working days to reply to our customers when they contact us. I can
confirm that a payment card was issued on the 12 November 2011 and I would like
to apologise for the delay in receiving this.



I have sent you a copy of your payment
schedule today for your reference, this will be sent to you within the next 10
working days. Please be advised that this plan needs to be brought back up to
date to avoid any further debt recovery on the account.



I note from your most recent
correspondence that you state that our staff at the Londis shop have lied to
you. I must make you aware that United Utilities are not employed to work in
any Londis shops.



I have enclosed a copy of the nearest
Payzone outlets to you for you to make payment at.

























Outlet
Name



Address



Post
Code



Titherbarn News



2-4 Tithebarn Street



L2 2DP



Newz 4 U



8 Dale Street



L2 4TZ



J News



36A Dale
Street



L2 5SF





I have replied to you in line with Stage
1 of our complaints procedure. If you would like any information about
this reply, please call me on 0845 309 3003 (Select Option 2). Our office
is open Monday to Friday from 9.00 am to 5.00 pm. Alternatively, If you
would prefer to contact us by email please use the ‘Contact Us’
facility on the United Utilities website as the email address this reply is
sent from does not accept incoming emails.



I trust the information provided will be
of assistance to you. For a copy of our complaints procedure, please
click on this link
http://www.unitedutilities.com/Documents/Our_complaints_procedure.pdf.



Yours sincerely




Rachel Metcafe


Case Owner


Customer Relations Department



Website: www.unitedutilities.com



If you
are unable to view PDF documents you can download the required software from
this website:
http://get.adobe.com/uk/reader/




When you supplied your email address and emailed us you
acknowledged and agreed that we may treat specific actions by you, such as
sending us an email, or supplying us with an email address for customer service
to respond to you, as a request that we may, where necessary, communicate in
our response personal and/or account information by unencrypted email. We
take reasonable precautions to protect your information, however you should
understand that "perfect security" does not exist on the internet or
on email networks and that use of these mediums involves some level of risk to
you.



If you would prefer to contact us using a more secure
method, please do so by:



Calling: 0845 309 3003



Writing to:



United
Utilities,


PO
Box
453,


Warrington


WA55
1SE




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United Utilities Group PLC, Haweswater House, Lingley Mere
Business Park, Lingley Green Avenue, Great Sankey,
Warrington, WA5 3LP
Registered in England and Wales. Registered No 6559020

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