Dear Mr Ribsskog
Thank you for taking the time to contact
us through our website on 25 November 2011 and
26 November 2011. I am sorry that you
have had to contact us regarding your payment card and payment plan.
Please be advised that as a company we
are given 10 working days to reply to our customers when they contact us. I can
confirm that a payment card was issued on the 12 November 2011 and I would like
to apologise for the delay in receiving this.
I have sent you a copy of your payment
schedule today for your reference, this will be sent to you within the next 10
working days. Please be advised that this plan needs to be brought back up to
date to avoid any further debt recovery on the account.
I note from your most recent
correspondence that you state that our staff at the Londis shop have lied to
you. I must make you aware that United Utilities are not employed to work in
any Londis shops.
I have enclosed a copy of the nearest
Payzone outlets to you for you to make payment at.
Outlet
Name
|
Address
|
Post
Code
|
Titherbarn News
|
2-4 Tithebarn Street
|
L2 2DP
|
Newz 4 U
|
8 Dale Street
|
L2 4TZ
|
J News
|
36A Dale
Street
|
L2 5SF
|
I have replied to you in line with Stage
1 of our complaints procedure. If you would like any information about
this reply, please call me on 0845 309 3003 (Select Option 2). Our office
is open Monday to Friday from 9.00 am to 5.00 pm. Alternatively, If you
would prefer to contact us by email please use the ‘Contact Us’
facility on the United Utilities website as the email address this reply is
sent from does not accept incoming emails.
I trust the information provided will be
of assistance to you. For a copy of our complaints procedure, please
click on this link http://www.unitedutilities.com/Documents/Our_complaints_procedure.pdf.
Yours sincerely
Rachel Metcafe
Case Owner
Customer Relations Department
Website: www.unitedutilities.com
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When you supplied your email address and emailed us you
acknowledged and agreed that we may treat specific actions by you, such as
sending us an email, or supplying us with an email address for customer service
to respond to you, as a request that we may, where necessary, communicate in
our response personal and/or account information by unencrypted email. We
take reasonable precautions to protect your information, however you should
understand that "perfect security" does not exist on the internet or
on email networks and that use of these mediums involves some level of risk to
you.
If you would prefer to contact us using a more secure
method, please do so by:
Calling: 0845 309 3003
Writing to:
United
Utilities,
PO
Box 453,
Warrington
WA55
1SE
