> **
> Dear Mr Ribsskog
>
> Thank you for
your email to our Chief Executive’s office, to which I have
> been asked
to respond.
>
> I was concerned to learn that your card was
initially not accepted at our
> Sunderland Metro store, but you were
subsequently charged. I can appreciate
> how disappointing this must be,
and would like to apologise for any
> inconvenience
caused.
>
> I have discussed the matter with the Store Manager,
who was equally
> concerned to learn of your complaint. He was
regrettably unable to explain
> why this occurred, but has assured me
that he will remain vigilant with
> respect to this, and take corrective
action should it occur again.
>
> In the meantime, I have sent you
a £10 Tesco Moneycard, by way of an
> apology. I trust you will accept
this with my best wishes.
>
> Thank you for taking the time and
trouble to write to our Chief
> Executive’s office.
>
> Kind
Regards
>
>
> Ryan Fitzpatrick
> Customer Service
Executive
>
> [image: Tesco Logo]
>
>
.................. Original Message ..................
>
> To:
ceo.customerservice@tesco.co.uk> From:
eribsskog@gmail.com
> Received:
07/01/2012
>
>
> Subject: Problems with RBS-card/Fwd: Email
to Chief Executive's office
> ref.11922637
>
>
Hi,
>
> since August, I've been thrown out, in an unfair
court-case, in Liverpool.
>
> I now live in
Sunderland.
>
> About an hour ago, I was at your Tesco Metro-shop,
in the Bridges shopping
> centre, in Sunderland.
>
> I
shopped for £1.37, (since I also was at Iceland, I have to
admit).
>
> But the machine didn't accept my card.
>
>
When I got home now, I checked my online banking.
>
> And I can
see that my RBS-account have been charged for £1.37.
>
> So I
think your system might have a bug.
>
> Something like
that.
>
> Could you please compensate me for the money I lost and
my time, I was
> wondering.
>
> Thanks in advance for any
help!
>
> Yours sincerely,
>
> Erik
Ribsskog
>
>
> ---------- Forwarded message
----------
> From: Erik Ribsskog <
eribsskog@gmail.com>
> Date: Mon, Aug 15, 2011 at
4:14 PM
> Subject: Re: Email to Chief Executive's office
ref.11922637
> To:
ceo.customerservice@tesco.co.uk>
>
>
Ok,
>
> then I undestand.
>
> Unfortunately, Liverpool
County Court still drags people to their court,
> even during a riot, I
didn't go, since I haden't prepared for the meeting,
> since I hadn't
gotten a letter regarding a hearing, from them.
>
> So it's
possible I'm not going to be shopping in that shop any longer, if
> I'm
being thrown out.
>
> Thank you very much for informing about
this.
>
> Maybe the shop should have had a poster on it, informing
about this, with
> the 7 PM closing-time, I'm wondering, (since I used
to work as a Shop
> Manager in Norway, I wonder about things like
this).
>
> Thank you very much again for your
reply!
>
> Best regards,
>
> Erik
Ribsskog
>
>
> On Mon, Aug 15, 2011 at 4:06 PM, <
ceo.customerservice@tesco.co.uk> wrote:
>
>
> **
> > Dear Mr Ribsskog
> >
> > Thank you for
your email addressed to our Chief Executive's office, to
> > which I
have been asked to respond.
> >
> > I was sorry to learn
that our Liverpool One store was closed before the
> > advertised
time of 10pm on Saturday night. I can appreciate how
> > inconvenient
this must have been, and would like to apologise for any
> >
inconvenience caused.
> >
> > I have discussed this matter
with Andy Deignan, the Store Manager. He was
> > sorry to learn of
your complaint, and asked me to apologise on his
> behalf.
> >
Regrettably, the store closed at 7pm from Tuesday to Saturday due to a
>
> police request. This request came in light of the trouble which
occurred
> in
> > many cities last week.
> >
>
> I apologise for any disappointment caused, but hope you can now
>
appreciate
> > why the store was closed early last week.
>
>
> > Thank you for taking the time to write to our Chief
Executive’s office. I
> > do hope we can continue to look forward to
your valued custom.
> >
> > Kind Regards
>
>
> >
> > Ryan Fitzpatrick
> > Customer Service
Executive
> >
> > [image: Tesco Logo]
> >
>
> .................. Original Message ..................
> > To:
ceo.customerservice@tesco.co.uk> > From:
eribsskog@gmail.com> > Received:
13/08/2011
> > Subject: Complaint
> >
> >
Hi,
> >
> > I wanted to complain about your shop, in
Liverpool One, (the Tesco
> > Superstore here).
> >
>
> It says on the door, that it closed on 10 pm., on Saturdays.
>
>
> > Yet today, I was there at 9.37 pm., (it said on my mobile),
and then the
> > hop was closed.
> >
> > (See
attached pictures).
> >
> > I've checked the clock on my
mobile again now, and it show the right
> time.
> >
>
> What's going on, I was wondering, why does your shop close early?
>
>
> > (This was also the case one night earlier this week, I
remember, on
> > Wednesday, I think it was, that this shop closed
early).
> >
> > Hope you can explain this, since I had to
shop in your other shop, at
> > Clayton Sq., where they don't have
that much budget and other stock,
> (since
> > I'm unemployed,
and they were sold out on noodles, etc).
> >
> > Yours
sincerely,
> > Erik Ribsskog
> >
> >
------------------------------
> > This is a confidential email.
Tesco may monitor and record all emails.
> The
> > views
expressed in this email are those of the sender and not Tesco.
>
>
> > Tesco Stores Limited
> > Company Number:
519500
> > Registered in England
> > Registered Office:
Tesco House, Delamare Road, Cheshunt, Hertfordshire
> EN8
> >
9SL
> > VAT Registration Number: GB 220 4302 31
>
>
>
