torsdag 12. januar 2012

Jeg sendte en ny e-post til RBS




Gmail - Email to Chief Executive's office ref.11922637










Gmail


Erik Ribsskog
<eribsskog@gmail.com>




Email to Chief Executive's office ref.11922637











Erik Ribsskog
<eribsskog@gmail.com>



Thu, Jan 12, 2012 at 11:26 AM




To:
~ RBS Customer Relations <Customer.Relations@rbs.co.uk>






Hi,

well I don't want to use a lot of money on expensive mobile-calls.

(Since I'm unemployed unfortunately, at the moment).

So I would like to deal with this on e-mail please.


Regards,

Erik Ribsskog


On Thu, Jan 12, 2012 at 11:21 AM, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk> wrote:



Dear Mr Ribsskog


Thank you for your e-mail.

At the
outset, I would like to apologise for any inconvenience that this
matter may have caused you. Please contact Direct Banking on 08457 242424 with your
account details and the date of the transaction if you require any further
investigation.


Regards


Jane Carter


Customer
Relations






From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 12 January 2012 10:13
To:
ceo.customerservice@tesco.co.uk
Cc: ~ RBS Customer
Relations

Subject: Re: Email to Chief Executive's office
ref.11922637


Hi,


thank you for your e-mail.


I think it also would be fine if you investigated what happened.


I understand from working as a Shop Manager that the
bank-card-payment-machine-system isn't unique for Tesco Metro Bridges
Sunderland.

But that this payment-system probably is the same around the
UK, in Tesco, (and probably other shops).


It isn't any fun to suddently stand in the shop, and not being able to
buy food, even if one have money on one's bank-account.


In this incident I had exactly the amount the goods costed.



On my bank-account-balance.


So I think that system could have a bug if one buy goods so that ones
balance is exactly £0.00 after one have paid.

Then I suspect it could be
a bug, on that system.


Eigther that or you have a 'Bin Ladenish gnome' somewhere at Tesco or
RBS who mess with payments.


I also send a copy e-mail to RBS in case they know more about what
could have caused the error.


Thanks again for the help!


Best regards,


Erik Ribsskog



On Thu, Jan 12, 2012 at 10:02 AM, <ceo.customerservice@tesco.co.uk>
wrote:



Dear Mr Ribsskog

Thank you for your
reply. I am grateful to you for providing your new address
details.

Please be assured that I have posted your Moneycard today. It
should arrive within the next few days.

I trust this will resolve the
matter to your satisfaction.

Thank you once more for taking the time
and trouble to write to our Chief Executive's office.


Kind Regards


Ryan Fitzpatrick
Customer
Service Executive



Tesco Logo

.................. Original Message
..................

To: ceo.customerservice@tesco.co.uk
From: eribsskog@gmail.com

Received: 11/01/2012



Subject: Re: Email to Chief Executive's office
ref.11922637


Hi,

my new address is:

Erik Ribsskog
Azalea
Lodge
1-2 Azalea Terracce North
Sunderland
SR2 7ES

I overheard
I was followed by some 'mafian', in Oslo, in 2003 and 2004, and
moved to
the UK to study at the University of Sunderland, in 2004, but then
I got
problems with the study-loan-bank in Norway, and this lead eventually
to
that I went back to Norway, in 2005, and worked for free
with
lumberjack-work, on some relatives farm, because my uncle have been in
a
motorcycle-accident and can't do much work like that.

When I had
cleaned up most of the farm-forrest-area, then a team showed up,
who try to
murder me, I then ran to the UK again, and ended up in
Liverpool, where the
Police just told me to 'come back if something happes'.

And this was in
2005, and this is really where it is still.

So I don't really know very
much about what's going on, since noone tells
me
anything.

Regards,

Erik Ribsskog


On Tue, Jan 10, 2012
at 9:30 AM, <ceo.customerservice@tesco.co.uk> wrote:



> **
> Dear Mr Ribsskog
>
> Thank you for
your email to our Chief Executive’s office, to which I have
> been asked
to respond.
>
> I was concerned to learn that your card was
initially not accepted at our
> Sunderland Metro store, but you were
subsequently charged. I can appreciate
> how disappointing this must be,
and would like to apologise for any
> inconvenience
caused.
>
> I have discussed the matter with the Store Manager,
who was equally
> concerned to learn of your complaint. He was
regrettably unable to explain
> why this occurred, but has assured me
that he will remain vigilant with
> respect to this, and take corrective
action should it occur again.
>
> In the meantime, I have sent you
a £10 Tesco Moneycard, by way of an
> apology. I trust you will accept
this with my best wishes.
>
> Thank you for taking the time and
trouble to write to our Chief
> Executive’s office.
>
> Kind
Regards
>
>
> Ryan Fitzpatrick
> Customer Service
Executive
>
> [image: Tesco Logo]
>
>
.................. Original Message ..................
>
> To: ceo.customerservice@tesco.co.uk
> From: eribsskog@gmail.com

> Received:
07/01/2012
>
>
> Subject: Problems with RBS-card/Fwd: Email
to Chief Executive's office
> ref.11922637
>
>
Hi,
>
> since August, I've been thrown out, in an unfair
court-case, in Liverpool.
>
> I now live in
Sunderland.
>
> About an hour ago, I was at your Tesco Metro-shop,
in the Bridges shopping
> centre, in Sunderland.
>
> I
shopped for £1.37, (since I also was at Iceland, I have to
admit).
>
> But the machine didn't accept my card.
>
>
When I got home now, I checked my online banking.
>
> And I can
see that my RBS-account have been charged for £1.37.
>
> So I
think your system might have a bug.
>
> Something like
that.
>
> Could you please compensate me for the money I lost and
my time, I was
> wondering.
>
> Thanks in advance for any
help!
>
> Yours sincerely,
>
> Erik
Ribsskog
>
>
> ---------- Forwarded message
----------
> From: Erik Ribsskog <eribsskog@gmail.com>
> Date: Mon, Aug 15, 2011 at
4:14 PM
> Subject: Re: Email to Chief Executive's office
ref.11922637
> To: ceo.customerservice@tesco.co.uk
>
>
>
Ok,
>
> then I undestand.
>
> Unfortunately, Liverpool
County Court still drags people to their court,
> even during a riot, I
didn't go, since I haden't prepared for the meeting,
> since I hadn't
gotten a letter regarding a hearing, from them.
>
> So it's
possible I'm not going to be shopping in that shop any longer, if
> I'm
being thrown out.
>
> Thank you very much for informing about
this.
>
> Maybe the shop should have had a poster on it, informing
about this, with
> the 7 PM closing-time, I'm wondering, (since I used
to work as a Shop
> Manager in Norway, I wonder about things like
this).
>
> Thank you very much again for your
reply!
>
> Best regards,
>
> Erik
Ribsskog
>
>
> On Mon, Aug 15, 2011 at 4:06 PM, <ceo.customerservice@tesco.co.uk> wrote:
>
>
> **
> > Dear Mr Ribsskog
> >
> > Thank you for
your email addressed to our Chief Executive's office, to
> > which I
have been asked to respond.
> >
> > I was sorry to learn
that our Liverpool One store was closed before the
> > advertised
time of 10pm on Saturday night. I can appreciate how
> > inconvenient
this must have been, and would like to apologise for any
> >
inconvenience caused.
> >
> > I have discussed this matter
with Andy Deignan, the Store Manager. He was
> > sorry to learn of
your complaint, and asked me to apologise on his
> behalf.
> >
Regrettably, the store closed at 7pm from Tuesday to Saturday due to a
>
> police request. This request came in light of the trouble which
occurred
> in
> > many cities last week.
> >
>
> I apologise for any disappointment caused, but hope you can now
>
appreciate
> > why the store was closed early last week.
>
>
> > Thank you for taking the time to write to our Chief
Executive’s office. I
> > do hope we can continue to look forward to
your valued custom.
> >
> > Kind Regards
>
>
> >
> > Ryan Fitzpatrick
> > Customer Service
Executive
> >
> > [image: Tesco Logo]
> >
>
> .................. Original Message ..................
> > To:
ceo.customerservice@tesco.co.uk
> > From: eribsskog@gmail.com
> > Received:
13/08/2011
> > Subject: Complaint
> >
> >
Hi,
> >
> > I wanted to complain about your shop, in
Liverpool One, (the Tesco
> > Superstore here).
> >
>
> It says on the door, that it closed on 10 pm., on Saturdays.
>
>
> > Yet today, I was there at 9.37 pm., (it said on my mobile),
and then the
> > hop was closed.
> >
> > (See
attached pictures).
> >
> > I've checked the clock on my
mobile again now, and it show the right
> time.
> >
>
> What's going on, I was wondering, why does your shop close early?
>
>
> > (This was also the case one night earlier this week, I
remember, on
> > Wednesday, I think it was, that this shop closed
early).
> >
> > Hope you can explain this, since I had to
shop in your other shop, at
> > Clayton Sq., where they don't have
that much budget and other stock,
> (since
> > I'm unemployed,
and they were sold out on noodles, etc).
> >
> > Yours
sincerely,
> > Erik Ribsskog
> >
> >
------------------------------
> > This is a confidential email.
Tesco may monitor and record all emails.
> The
> > views
expressed in this email are those of the sender and not Tesco.
>
>
> > Tesco Stores Limited
> > Company Number:
519500
> > Registered in England
> > Registered Office:
Tesco House, Delamare Road, Cheshunt, Hertfordshire
> EN8
> >
9SL
> > VAT Registration Number: GB 220 4302 31
>
>
>

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