mandag 30. januar 2012

Jeg sendte en ny e-post til RBS




Gmail - RE: RBS.co.uk Website: Complaint










Gmail


Erik Ribsskog
<eribsskog@gmail.com>




RE: RBS.co.uk Website: Complaint











Erik Ribsskog
<eribsskog@gmail.com>



Mon, Jan 30, 2012 at 4:01 PM




To:
~ RBS Customer Relations <Customer.Relations@rbs.co.uk>


Cc:
gbrlo <gbrlo@unhcr.org>


Bcc:
gudmundur.einarsson@efta.int






Hi,

I now was at one of your branches in Liverpool.

And I was told that this with that I couldn't use my visa-card in all cash-machines any longer was just that you messed with my bank-account.


I was offered to get my account switched back again so that I could use it in other bank's cash-machines.

Why have you lied to me about this?

I don't think it's right that I should accept being lied to like this.


Erik Ribsskog


On Fri, Oct 21, 2011 at 4:25 PM, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk> wrote:



You may use your Visa Debit Card abroad, wherever a Visa Logo is
displayed. Charges apply for using your debit card abroad.


Thank you


Chloe
Bullock

Customer
Relations





From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 21 October 2011 15:40

To: ~ RBS Customer
Relations
Subject: Re: RBS.co.uk Website:
Complaint



Ok,


thanks very much!


What if I go abroad, (even if I can't afford it now).


Can I use the RBS-card on cashpoints abroad?


Thank you very much in advance for your reply!


Regards,


Erik Ribsskog


On Fri, Oct 21, 2011 at 3:36 PM, ~ RBS Customer Relations
<Customer.Relations@rbs.co.uk>
wrote:



Dear Mr
Ribsskog


You may use your Visa Debit card
for a point of sale in any retailers shop, which provide the Visa logo as
accepted.


You may also take cash out of any
RBS, NatWest, Ulster Bank cash machines. You may also access cash via a RBS
branch or over the counter at the Post Office.


Regards


Chloe
Bullock

Customer
Relations





From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 21 October 2011 15:29

To: ~ RBS Customer Relations
Subject:
Re: RBS.co.uk Website:
Complaint






Hi ok,


can I use the RBS-card at Tesco and Aldi etc. now then?


Regards,


Erik Ribsskog


On Fri, Oct 21, 2011 at 3:23 PM, ~ RBS Customer
Relations <Customer.Relations@rbs.co.uk> wrote:

Dear
Mr Ribsskog

Thank you for your e-mail.

The Royal Bank of
Scotland have made a decision to simpilfy their
current accounts. All
basic current accounts will shortly be merged over
to an account called a
basic account.

All customers are being notified, if you require more
information please
call our Customer Services Team on 08457 24 24
24.

All account numbers and sort codes will stay the
same.

Kind Regards


Chloe Bullock
Case
Handler


-----Original Message-----
From: ~ eC&I Web
Team
Sent: 21 October 2011 15:04
To: ~ RBS Customer
Relations
Subject: RBS.co.uk Website: Complaint

This email originates
from the rbs.co.uk website.
Please reply to this
message within 2 working days.


RBS.co.uk Website:
Complaint

field1 : You are sending me text-messages that my
bank-account will be
changed from a current account to a basic
account.

I have not initiated this.

What's going on, I was
wondering.

Erik Ribsskog

Type of feedback :
complaint

Area feedback relates to : other

Are you a Royal
Bank of Scotland customer? : true

Sort code : 16-24-06

First
Name : Erik

Surname : Ribsskog

Title : Mr

Email Address
: eribsskog@gmail.com

Telephone number
:

Address : Azalea Lodge
1-2 Azalea Terrace
North
Sunderland
SR2 7ES



=======END OF
MESSAGE======

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Authorised and regulated by the Financial Services
Authority.

This e-mail message is confidential and for use by the
addressee only. If the message is received by anyone other than the addressee,
please return the message to the sender by replying to it and then delete the
message from your computer. Internet e-mails are not necessarily secure. The
Royal Bank of Scotland plc does not accept responsibility for changes made to
this message after it was sent. The Royal Bank of Scotland plc may monitor
e-mails for business and operational purposes. By replying to this message you
give your consent to our monitoring of your email communications with
us.

Whilst all reasonable care has been taken to avoid the transmission
of viruses, it is the responsibility of the recipient to ensure that the
onward transmission, opening or use of this message and any attachments will
not adversely affect its systems or data. No responsibility is accepted by The
Royal Bank of Scotland plc in this regard and the recipient should carry out
such virus and other checks as it considers
appropriate.

***
WARNING : This message originates from the Internet ***
The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB



Authorised and regulated by the Financial Services Authority.



This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. The Royal Bank of Scotland plc may monitor e-mails for business and operational purposes. By replying to this message you give your consent to our monitoring of your email communications with us.



Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.