Dear Mr Ribsskog
Thank you for your email addressed to our Chief Executive's office, to which I have been asked to respond.
I was sorry to learn that our Liverpool One store was closed before the advertised time of 10pm on Saturday night. I can appreciate how inconvenient this must have been, and would like to apologise for any inconvenience caused.
I have discussed this matter with Andy Deignan, the Store Manager. He was sorry to learn of your complaint, and asked me to apologise on his behalf. Regrettably, the store closed at 7pm from Tuesday to Saturday due to a police request. This request came in
light of the trouble which occurred in many cities last week.
I apologise for any disappointment caused, but hope you can now appreciate why the store was closed early last week.
Thank you for taking the time to write to our Chief Executive’s office. I do hope we can continue to look forward to your valued custom.
Kind Regards
Ryan Fitzpatrick
Customer Service Executive
.................. Original Message ..................
To:
ceo.customerservice@tesco.co.uk
From:
eribsskog@gmail.com
Received: 13/08/2011
Subject: Complaint
Hi,
I wanted to complain about your shop, in Liverpool One, (the Tesco Superstore here).
It says on the door, that it closed on 10 pm., on Saturdays.
Yet today, I was there at 9.37 pm., (it said on my mobile), and then the hop was closed.
(See attached pictures).
I've checked the clock on my mobile again now, and it show the right time.
What's going on, I was wondering, why does your shop close early?
(This was also the case one night earlier this week, I remember, on Wednesday, I think it was, that this shop closed early).
Hope you can explain this, since I had to shop in your other shop, at Clayton Sq., where they don't have that much budget and other stock, (since I'm unemployed, and they were sold out on noodles, etc).
Yours sincerely,
Erik Ribsskog
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Tesco Stores Limited
Company Number: 519500
Registered in England
Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8 9SL
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