> **
> Dear Mr Ribsskog
>
> Thank you for your email to our Chief Executive’s office, to which I have
> been asked to respond.
>
> I was concerned to learn that your card was initially not accepted at our
> Sunderland Metro store, but you were subsequently charged. I can appreciate
> how disappointing this must be, and would like to apologise for any
> inconvenience caused.
>
> I have discussed the matter with the Store Manager, who was equally
> concerned to learn of your complaint. He was regrettably unable to explain
> why this occurred, but has assured me that he will remain vigilant with
> respect to this, and take corrective action should it occur again.
>
> In the meantime, I have sent you a £10 Tesco Moneycard, by way of an
> apology. I trust you will accept this with my best wishes.
>
> Thank you for taking the time and trouble to write to our Chief
> Executive’s office.
>
> Kind Regards
>
>
> Ryan Fitzpatrick
> Customer Service Executive
>
> [image: Tesco Logo]
>
> .................. Original Message ..................
>
> To:
ceo.customerservice@tesco.co.uk> From:
eribsskog@gmail.com> Received: 07/01/2012
>
>
> Subject: Problems with RBS-card/Fwd: Email to Chief Executive's office
> ref.11922637
>
> Hi,
>
> since August, I've been thrown out, in an unfair court-case, in Liverpool.
>
> I now live in Sunderland.
>
> About an hour ago, I was at your Tesco Metro-shop, in the Bridges shopping
> centre, in Sunderland.
>
> I shopped for £1.37, (since I also was at Iceland, I have to admit).
>
> But the machine didn't accept my card.
>
> When I got home now, I checked my online banking.
>
> And I can see that my RBS-account have been charged for £1.37.
>
> So I think your system might have a bug.
>
> Something like that.
>
> Could you please compensate me for the money I lost and my time, I was
> wondering.
>
> Thanks in advance for any help!
>
> Yours sincerely,
>
> Erik Ribsskog
>
>
> ---------- Forwarded message ----------
> From: Erik Ribsskog <
eribsskog@gmail.com>
> Date: Mon, Aug 15, 2011 at 4:14 PM
> Subject: Re: Email to Chief Executive's office ref.11922637
> To:
ceo.customerservice@tesco.co.uk>
>
> Ok,
>
> then I undestand.
>
> Unfortunately, Liverpool County Court still drags people to their court,
> even during a riot, I didn't go, since I haden't prepared for the meeting,
> since I hadn't gotten a letter regarding a hearing, from them.
>
> So it's possible I'm not going to be shopping in that shop any longer, if
> I'm being thrown out.
>
> Thank you very much for informing about this.
>
> Maybe the shop should have had a poster on it, informing about this, with
> the 7 PM closing-time, I'm wondering, (since I used to work as a Shop
> Manager in Norway, I wonder about things like this).
>
> Thank you very much again for your reply!
>
> Best regards,
>
> Erik Ribsskog
>
>
> On Mon, Aug 15, 2011 at 4:06 PM, <
ceo.customerservice@tesco.co.uk> wrote:
>
> > **
> > Dear Mr Ribsskog
> >
> > Thank you for your email addressed to our Chief Executive's office, to
> > which I have been asked to respond.
> >
> > I was sorry to learn that our Liverpool One store was closed before the
> > advertised time of 10pm on Saturday night. I can appreciate how
> > inconvenient this must have been, and would like to apologise for any
> > inconvenience caused.
> >
> > I have discussed this matter with Andy Deignan, the Store Manager. He was
> > sorry to learn of your complaint, and asked me to apologise on his
> behalf.
> > Regrettably, the store closed at 7pm from Tuesday to Saturday due to a
> > police request. This request came in light of the trouble which occurred
> in
> > many cities last week.
> >
> > I apologise for any disappointment caused, but hope you can now
> appreciate
> > why the store was closed early last week.
> >
> > Thank you for taking the time to write to our Chief Executive’s office. I
> > do hope we can continue to look forward to your valued custom.
> >
> > Kind Regards
> >
> >
> > Ryan Fitzpatrick
> > Customer Service Executive
> >
> > [image: Tesco Logo]
> >
> > .................. Original Message ..................
> > To:
ceo.customerservice@tesco.co.uk
> > From:
eribsskog@gmail.com> > Received: 13/08/2011
> > Subject: Complaint
> >
> > Hi,
> >
> > I wanted to complain about your shop, in Liverpool One, (the Tesco
> > Superstore here).
> >
> > It says on the door, that it closed on 10 pm., on Saturdays.
> >
> > Yet today, I was there at 9.37 pm., (it said on my mobile), and then the
> > hop was closed.
> >
> > (See attached pictures).
> >
> > I've checked the clock on my mobile again now, and it show the right
> time.
> >
> > What's going on, I was wondering, why does your shop close early?
> >
> > (This was also the case one night earlier this week, I remember, on
> > Wednesday, I think it was, that this shop closed early).
> >
> > Hope you can explain this, since I had to shop in your other shop, at
> > Clayton Sq., where they don't have that much budget and other stock,
> (since
> > I'm unemployed, and they were sold out on noodles, etc).
> >
> > Yours sincerely,
> > Erik Ribsskog
> >
> > ------------------------------
> > This is a confidential email. Tesco may monitor and record all emails.
> The
> > views expressed in this email are those of the sender and not Tesco.
> >
> > Tesco Stores Limited
> > Company Number: 519500
> > Registered in England
> > Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire
> EN8
> > 9SL
> > VAT Registration Number: GB 220 4302 31
> >
>
