Hi,
ok, I'll bring that up with Spexhost.
What was the reason that you changed my bank-account from a current-account to a basic-account, the other month, while you also lied, (like I understand it), and told me that this was something you did with all your current-accounts.
Erik Ribsskog On Wed, Feb 1, 2012 at 12:31 PM, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk> wrote:
Dear Mr Ribsskog
Unfortunately, we are unable to see pending refunds into bank
accounts.
You will need to wait on a response from Spexhost regarding the
return on funds.
Kind Regards
Chloe Bullock
Customer Relations
Sent: 01 February 2012 12:02
Hi,
I should have gotten a refund from Spexhost, which I haven't recieved
yet.
It was agreed with Spexhost that I should get a new bill and a refund, for
the internet-address, for my new webshop, ( ukgoodyshop.com).
But since I only got the new bill and not the refund, on my
bank-account yesterday, then the bank account got overdrawn.
So I wonder if Spexhost have forgotten about the refund, and I'm sending a
copy of this e-mail to them.
Regards,
Erik Ribsskog
On Wed, Feb 1, 2012 at 11:54 AM, ~ RBS Customer Relations
<Customer.Relations@rbs.co.uk>
wrote:
Dear Mr
Ribsskog
Thank you for your further
e-mail.
Please advise what refund you
was going to receive and also the department you have spoken with if
possible.
Kind
Regards
Chloe
Bullock
Customer
Relations
Hi,
well that isn't what I meant.
Also today my bank-account is over-drawn due to some problems when I paid
for my last web-site, from spex-host.
I was going to get a refund and a new bill.
Why do I get the new bill but not the refund?
Regards,
Erik Ribsskog
On Tue, Jan 31, 2012 at 10:34 AM, ~ RBS Customer
Relations <Customer.Relations@rbs.co.uk> wrote:
Dear Mr
Ribsskog
Thank you for your further
email. To confirm, your Debit card CAN be used at ATM's abroad that display
the Visa logo. In the UK your Debit Card can only be used at RBS group
ATM's.
Kind
regards
Miss Amy
Burgess
Customer Relations
Sent: 30 January
2012 16:01
To: ~ RBS Customer Relations
Cc: gbrlo
Hi,
I now was at one of your branches in Liverpool.
And I was told that this with that I couldn't use my visa-card in
all cash-machines any longer was just that you messed with my
bank-account.
I was offered to get my account switched back again so that I could use
it in other bank's cash-machines.
Why have you lied to me about this?
I don't think it's right
that I should accept being lied to like this.
Erik Ribsskog
On Fri, Oct 21, 2011 at 4:25 PM, ~ RBS Customer
Relations <Customer.Relations@rbs.co.uk> wrote:
You may use your Visa Debit
Card abroad, wherever a Visa Logo is displayed. Charges apply for using
your debit card abroad.
Thank
you
Chloe
Bullock
Customer
Relations
Sent: 21 October 2011 15:40
To: ~ RBS Customer Relations Subject: Re: RBS.co.uk Website:
Complaint
Ok,
thanks very much!
What if I go abroad, (even if I can't afford it now).
Can I use the RBS-card on cashpoints abroad?
Thank you very much in advance for your reply!
Regards,
Erik Ribsskog
On Fri, Oct 21, 2011 at 3:36 PM, ~ RBS Customer
Relations <Customer.Relations@rbs.co.uk> wrote:
Dear Mr
Ribsskog
You may use your Visa Debit card for
a point of sale in any retailers shop, which provide the Visa
logo as accepted.
You may also take cash out of any
RBS, NatWest, Ulster Bank cash machines. You may also access cash via a
RBS branch or over the counter at the Post
Office.
Regards
Chloe
Bullock
Customer
Relations
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 21 October 2011 15:29
To: ~ RBS Customer Relations
Subject:
Re: RBS.co.uk Website:
Complaint
Hi ok,
can I use the RBS-card at Tesco and Aldi etc. now then?
Regards,
Erik Ribsskog
On Fri, Oct 21, 2011 at 3:23 PM, ~ RBS Customer
Relations <Customer.Relations@rbs.co.uk> wrote:
Dear Mr Ribsskog
Thank you for your
e-mail.
The Royal Bank of Scotland have made a decision to
simpilfy their
current accounts. All basic current accounts will
shortly be merged over
to an account called a basic
account.
All customers are being notified, if you require more
information please
call our Customer Services Team on 08457 24 24
24.
All account numbers and sort codes will stay the
same.
Kind Regards
Chloe Bullock
Case
Handler
-----Original Message-----
From: ~ eC&I Web
Team
Sent: 21 October 2011 15:04
To: ~ RBS Customer
Relations
Subject: RBS.co.uk Website: Complaint
This email
originates from the rbs.co.uk website. Please reply to this
message
within 2 working days.
RBS.co.uk Website: Complaint
field1 : You are
sending me text-messages that my bank-account will be
changed from
a current account to a basic account.
I have not initiated
this.
What's going on, I was wondering.
Erik
Ribsskog
Type of feedback : complaint
Area feedback
relates to : other
Are you a Royal Bank of Scotland customer? :
true
Sort code : 16-24-06
First Name :
Erik
Surname : Ribsskog
Title : Mr
Email Address
: eribsskog@gmail.com
Telephone number
:
Address : Azalea Lodge
1-2 Azalea Terrace
North
Sunderland
SR2 7ES
=======END OF
MESSAGE======
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