> **
> Dear Mr Ribsskog
>
> Thank you for your response.
>
> I was sorry to learn that you have noticed members of staff wearing
> private clothing in our Liverpool One store. Please accept my apologies for
> any disappointment caused.
>
> Please be assured that I am investigating this matter also, and will be
> back in touch with an update shortly.
>
> Thank you once more for your patience in the meantime.
>
> Kind Regards
>
>
> Ryan Fitzpatrick
> Customer Service Executive
>
> [image: Tesco Logo]
>
> .................. Original Message ..................
>
> To:
ceo.customerservice@tesco.co.uk
> From:
eribsskog@gmail.com
> Received: 21/01/2012
>
>
> Subject: Fwd: Update/Fwd: Email to Chief Executive's office ref.11922637
>
> Hi,
>
> by the way.
>
> (Since I have your e-mail address).
>
> I was at Tesco Supershop Liverpool One today.
>
> And I paid in the automated check-outs, (as usual).
>
> And the woman there, (around 20 years old, I think).
>
> She wasn't wearing a Tesco-uniform.
>
> I'm used to working as a Shop Manager in Norway, (in the chain Rimi), so I
> wondered a bit about this.
>
> Because in Rimi we had to wear Rimi-uniforms.
>
> (Except on Rimi Karlsrud, in Oslo, at Christmas, when Magne Winnem was
> manager there.
>
> They were supposed to dress in fine-looking private clothes, on Christmas,
> I remember).
>
> How is this at Tesco, I was wondering.
>
> I sometimes see Tesco-staff in Liverpool wearing private clothes.
>
> This seems a bit odd to me. so I thought I'd just ask out of curiosity,
> while I was contacting you.
>
> Hope this is alright!
>
> Yours sincerely,
>
> Erik Ribsskog
>
>
> ---------- Forwarded message ----------
> From: Erik Ribsskog <
eribsskog@gmail.com>
> Date: Tue, Jan 17, 2012 at 12:07 PM
> Subject: Update/Fwd: Email to Chief Executive's office ref.11922637
> To:
ceo.customerservice@tesco.co.uk
>
>
> Hi,
>
> sorry, the date should be 7/1.
>
> Regards,
>
> Erik Ribsskog
>
>
> ---------- Forwarded message ----------
> From: Erik Ribsskog <
eribsskog@gmail.com>
> Date: Tue, Jan 17, 2012 at 12:03 PM
> Subject: Re: Email to Chief Executive's office ref.11922637
> To:
ceo.customerservice@tesco.co.uk
>
>
> Hi,
>
> the date of the transaction was Saturday 14/1.
>
> And the amount was: £1.37.
>
> I shopped in one of the automated check-outs.
>
> It was in the afternoon.
>
> I used my RBS-card, when I paid, so I think that RBS probably would know
> the time of this transaction, etc., in more detail.
>
> Best regards,
>
> Erik Ribsskog
>
>
>
> On Tue, Jan 17, 2012 at 11:53 AM, <
ceo.customerservice@tesco.co.uk> wrote:
>
> > **
> > Dear Mr Ribsskog
> >
> > Thank you for your reply. I appreciate that you do not have the relevant
> > details to hand at present.
> >
> > You may forward the transaction details to me at your own convenience,
> and
> > I will duly ask the Store Manager to investigate.
> >
> > Thank you once more for taking the time to write to our Chief Executive's
> > office. I look forward to your reply.
> >
> >
> > Kind Regards
> >
> >
> > Ryan Fitzpatrick
> > Customer Service Executive
> >
> > [image: Tesco Logo]
> >
> > .................. Original Message ..................
> >
> > To:
ceo.customerservice@tesco.co.uk
> > From:
eribsskog@gmail.com
> > Received: 13/01/2012
> >
> >
> >
> > Subject: Re: Email to Chief Executive's office ref.11922637
> >
> > Hi,
> >
> > well I was thrown out from the hostell now so this could take some time.
> >
> > Regards,
> >
> > Erik Ribsskog
> >
> >
> > On 1/13/12,
ceo.customerservice@tesco.co.uk
> > <
ceo.customerservice@tesco.co.uk> wrote:
> > > Dear Mr Ribsskog
> > >
> > > Thank you for your response. I appreciate that you would like an
> > explanation
> > > as to why the fault occurred.
> > >
> > > To this end, I would be grateful if you could send me the transaction
> > > details listed on your receipt.
> > >
> > > Upon receiving these details, I will ask the Store Manager to check the
> > > specific transaction. Should he be able to ascertain what went wrong on
> > this
> > > occasion, I will advise you accordingly.
> > >
> > > Please accept my apologies for any further inconvenience this may
> cause.
> > >
> > > Thank you once for taking the time and trouble to write to our Chief
> > > Executive's office.
> > >
> > > Kind Regards
> > >
> > > Ryan Fitzpatrick
> > > Customer Service Executive
> > >
> > > .................. Original Message ..................
> > >
> > > To:
ceo.customerservice@tesco.co.uk
> > > From:
eribsskog@gmail.com
> > > Received: 12/01/2012
> > >
> > > Subject: Re: johan mjallby
> > >
> > > Hi,
> > >
> > > thank you for your e-mail.
> > >
> > > I think it also would be fine if you investigated what happened.
> > >
> > > I understand from working as a Shop Manager that the
> > > bank-card-payment-machine-
system isn't unique for Tesco Metro Bridges
> > > Sunderland.
> > >
> > > But that this payment-system probably is the same around the UK, in
> > Tesco,
> > > (and probably other shops).
> > >
> > > It isn't any fun to suddently stand in the shop, and not being able to
> > buy
> > > food, even if one have money on one's bank-account.
> > >
> > > In this incident I had exactly the amount the goods costed.
> > >
> > > On my bank-account-balance.
> > >
> > > So I think that system could have a bug if one buy goods so that ones
> > > balance is exactly £0.00 after one have paid.
> > >
> > > Then I suspect it could be a bug, on that system.
> > >
> > > Eigther that or you have a 'Bin Ladenish gnome' somewhere at Tesco or
> RBS
> > > who mess with payments.
> > >
> > > I also send a copy e-mail to RBS in case they know more about what
> could
> > > have caused the error.
> > >
> > > Thanks again for the help!
> > >
> > > Best regards,
> > >
> > > Erik Ribsskog
> > >
> > > On Thu, Jan 12, 2012 at 10:02 AM, <ceo.customerservice@tesco.co.uk>
> > wrote:
> > >
> > >> **
> > >> Dear Mr Ribsskog
> > >>
> > >> Thank you for your reply. I am grateful to you for providing your new
> > >> address details.
> > >>
> > >> Please be assured that I have posted your Moneycard today. It should
> > >> arrive within the next few days.
> > >>
> > >> I trust this will resolve the matter to your satisfaction.
> > >>
> > >> Thank you once more for taking the time and trouble to write to our
> > Chief
> > >> Executive's office.
> > >>
> > >>
> > >> Kind Regards
> > >>
> > >>
> > >> Ryan Fitzpatrick
> > >> Customer Service Executive
> > >>
> > >>
> > >> [image: Tesco Logo]
> > >>
> > >> .................. Original Message ..................
> > >>
> > >> To: ceo.customerservice@tesco.co.uk
> > >> From: eribsskog@gmail.com
> > >> Received: 11/01/2012
> > >>
> > >>
> > >>
> > >> Subject: Re: Email to Chief Executive's office ref.11922637
> > >>
> > >> Hi,
> > >>
> > >> my new address is:
> > >>
> > >> Erik Ribsskog
> > >> Azalea Lodge
> > >> 1-2 Azalea Terracce North
> > >> Sunderland
> > >> SR2 7ES
> > >>
> > >> I overheard I was followed by some 'mafian', in Oslo, in 2003 and
> 2004,
> > >> and
> > >> moved to the UK to study at the University of Sunderland, in 2004, but
> > >> then
> > >> I got problems with the study-loan-bank in Norway, and this lead
> > >> eventually
> > >> to that I went back to Norway, in 2005, and worked for free with
> > >> lumberjack-work, on some relatives farm, because my uncle have been
> in a
> > >> motorcycle-accident and can't do much work like that.
> > >>
> > >> When I had cleaned up most of the farm-forrest-area, then a team
> showed
> > >> up,
> > >> who try to murder me, I then ran to the UK again, and ended up in
> > >> Liverpool, where the Police just told me to 'come back if something
> > >> happes'.
> > >>
> > >> And this was in 2005, and this is really where it is still.
> > >>
> > >> So I don't really know very much about what's going on, since noone
> > tells
> > >> me anything.
> > >>
> > >> Regards,
> > >>
> > >> Erik Ribsskog
> > >>
> > >>
> > >> On Tue, Jan 10, 2012 at 9:30 AM, <ceo.customerservice@tesco.co.uk>
> > wrote:
> > >>
> > >> > **
> > >> > Dear Mr Ribsskog
> > >> >
> > >> > Thank you for your email to our Chief Executive’s office, to which I
> > >> > have
> > >> > been asked to respond.
> > >> >
> > >> > I was concerned to learn that your card was initially not accepted
> at
> > >> > our
> > >> > Sunderland Metro store, but you were subsequently charged. I can
> > >> appreciate
> > >> > how disappointing this must be, and would like to apologise for any
> > >> > inconvenience caused.
> > >> >
> > >> > I have discussed the matter with the Store Manager, who was equally
> > >> > concerned to learn of your complaint. He was regrettably unable to
> > >> explain
> > >> > why this occurred, but has assured me that he will remain vigilant
> > with
> > >> > respect to this, and take corrective action should it occur again.
> > >> >
> > >> > In the meantime, I have sent you a £10 Tesco Moneycard, by way of an
> > >> > apology. I trust you will accept this with my best wishes.
> > >> >
> > >> > Thank you for taking the time and trouble to write to our Chief
> > >> > Executive’s office.
> > >> >
> > >> > Kind Regards
> > >> >
> > >> >
> > >> > Ryan Fitzpatrick
> > >> > Customer Service Executive
> > >> >
> > >> > [image: Tesco Logo]
> > >> >
> > >> > .................. Original Message ..................
> > >> >
> > >> > To: ceo.customerservice@tesco.co.uk
> > >> > From: eribsskog@gmail.com
> > >> > Received: 07/01/2012
> > >> >
> > >> >
>
