Hi Shirley,
I got a letter from Sarah Vermiglio, in the post today, and I read it this afternoon.
The letter was written on Tuesday, and she wanted to see me in a meeting today at 11.30 AM, about the repairs I wrote about in the same e-mail you got, I guess, (from your web-site).
But she gives much to short 'warning' for the meeting, I think.
Doesn't she understand that the letter takes some time to get to my address?
This was a sign of disrespect for me, I think.
So I didn't like this and wanted to complain.
And why does she need to see me in a meeting about this, (and with such sort warning), it's much more practical if she could send an e-mail like you did, I think.
I've gone to business-school and worked as a Shop Manager, (before the finance-crises), so I don't like to be treated disrespectful, after treating customers respectful myself, at work, for all these years.
Yours sincerely,
Erik Ribsskog
---------- Forwarded message ----------
From:
Erik Ribsskog <eribsskog@gmail.com>Date: Tue, Jun 12, 2012 at 11:39 AM
Subject: Re: Paying service charge
To: McFarlane Shirley <
SMcFarlane@lht.co.uk>
Hi,
thanks very much!
I wasn't aware of that.
Thanks again for informing me about this!
Best regards,
Erik Ribsskog
On Tue, Jun 12, 2012 at 10:52 AM, McFarlane Shirley
<SMcFarlane@lht.co.uk> wrote:
Hi Mr Ribsskog
Thanks for clarifying the £12.92 payment.
The service charge of £6.46 per week is actually paid by Housing Benefit so you don’t have to pay this.
I will arrange a refund of the £12.92 along with the £10.00 you paid at sign up.
Regards
Shirley
Shirley McFarlane
Income Management Officer
Liverpool Housing Trust
12 Hanover Street
Liverpool
L1 4AA
Tel: 0151 708 2418
Mobile: 07833 057 202
Email:
smcfarlane@lht.co.uk
www.lht.co.uk
Liverpool Housing Trust is part of Symphony Housing Group
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