mandag 23. juli 2012

Jeg sendte en ny e-post til CreateSpace





Gmail - CreateSpace - Executive Customer Relations











Gmail


Erik Ribsskog
<eribsskog@gmail.com>










CreateSpace - Executive Customer Relations












Erik Ribsskog

<eribsskog@gmail.com>



Mon, Jul 23, 2012 at 10:43 PM




To:
Executive Customer Relations <ecr@createspace.com>






Hi,

thank you for your e-mail!

I am in the UK, so I think it's perhaps better, if we correspond by e-mail.

I'm not happy with a book I have with you now, and I'm not happy with the custommer-support.


First my book got approved, then they said the orientation was wrong, on the pictures.

(After I changed the subtitle and used more upper-case in it, on the cover).


Then I said, I hadn't changed the pictures, in the book.

Then they said I'd get a one of exeption, since they'd done a mistake.

But I think they can't say that I'd get a one of exeption, it has to be permanent.


I also want to add a second foreword now, (to explain about why some pictures of files are up side down), but can't.

Since then they'll then say the pictures are wrong.


Since I only got one last chance, to get the book right, really.

Also there are three blank pages on CreateSpace where as on Scribd, (where I put the book now, after the problems with your customer-support), these blank pages don't appear.


So the book is 219 pages on Scribd and Open Office Writer, but 222 pages when I scale the book on CreateSpace.

I don't understand how to get these blank pages away, they aren't on Open Office, so I don't understand what produces them.


Also, I wrote 'CreateSpace-edition', on this book, (and all my five books in Norwegian, which are on Amazon now).

But after I complained about my book suddently being not approved, even if it has been approved earlier, and the pages you complained about weren't changed by me.


Then you said I couldn't write 'publised by CreateSpace', in my book, and removed the text 'CreateSpace-edition', from the first page.

But that's not the same at all.


And this text had also been approved earlier.

So you just made a new, similar mistake.

How can they do the same mistake twice?

This obviously just to mess with me, I think.


If the content have been approved earlier they shouldn't refuse me to get it approved later.

But this happened twice, even if I got an appology for the first mistake, in the mean-time.


I've gone to University of Sunderland, and learned about referencing there, and I know that one are supposed to write the edition when one refer to a book.

And you just remove the edition-name, just like that.


It's like you aren't serious, or try to sabotage, I think.

This is a book about my employement-case against two big, powerful companies, Bertelsmann, (and Microsoft), and I don't want to lose control on it.


I'm a bit wary about it.

Please don't mess with this book.

I therefore also want to have it on Scribd now, so I don't want the Kindle library-programme option any longer, for this book.


Since then one can't have it on Scribd, as far as I understand.

I only want the 'normal' Kindle-option.

I also want you to put back the edition-name, on my book.


And to add a second foreword where it's explained about the upside-down files.

And the three blank pages to be removed.

Hope this is alright!

Yours sincerely,


Erik Ribsskog


On Mon, Jul 23, 2012 at 10:11 PM, Executive Customer Relations <ecr@createspace.com> wrote:

Dear Mr. Ribsskog,



My name is Ashley Robinson, and I am with Executive Customer Relations with CreateSpace. I received your letter addressed to Jeff Bezos and he has asked that I respond on his behalf. Thank you for allowing me the opportunity to correspond with you.



I would like to set up a time to discuss this matter further. Please provide the best time and phone number at which I may reach you. If you prefer, you can contact me directly at (843) 760-8240. My normal office hours are 9:00 a.m. until 5:00 p.m. eastern time; however, I am happy to accommodate your schedule.



I look forward to hearing from you.



Sincerely,



Ashley Robinson

Executive Customer Relations

ecr@createspace.com

(843) 760-8240