Hi,
maybe you should have put all the 50 books in one box then?
I don't buy this.
And you haven't escalated properly.
How can I know that this is escalated when it's still you who is replying.
No, I want this answered from your line-manager, that's what I mean with to escalate.
Erik Ribsskog
On Fri, Aug 10, 2012 at 9:45 PM, Executive Customer Relations <ecr@createspace.com> wrote: Dear Mr. Ribsskog,
We report to the Senior Manager of Customer Care, Janet Smith, and have escalated your concerns and shared your experience.
Again, I apologize for the inconvenience of having your order arrive on two separate days and can understand how this would be frustrating. However, it is possible that future orders containing multiple boxes will arrive on separate days due to our manufacturing process and carrier shipping methods. We ship boxes when completed to ensure they arrive in a timely manner. With future orders, you should have the ability to track each box and determine the estimated arrival date from the carrier so you may plan for their arrival.
Sincerely,
Ashley Robinson
Executive Customer Relations
----Original Message----
Hi,
well I hadn't asked for it to be delivered in two shipments. I want to escalate this complaint please. I hadn't asked for it to be expedited eighter. And this was your suggestion, to send the books, and not mine. I thought it was very annoying that I was woken up two days because of these books. I want to escalate this. You don't care about people here. You are inconsiderate here. It's not like I got these boxes in a mail-box, but I got people on my door, waking me up. It's a difference here, I think.
Erik Ribsskog
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