Hi,
well I think it's inconvenient that the boxes arrived on two different days.
I've worked as a Shop Manager, and if orders were split up like that, then one would expect to get a rest-order-file, with the first boxes.
I think you could use a wrapping-material around the boxes, so that they aren't split up, by the carrier.
I think you could have a buffer-storage, at you factory so that you can ship orders collected, as long as there isn't anything like force majure, etc.
I think this is bad customer-service to annoy people like this.
It wasn't important for me which day the boxes arrived.
If they arrived on e.g. Tuesday or Wednesday, that was more or less the same for me.
I think other custommers would probably think the same.
I don't like it that you refer to an intricate tracking-system all the time.
You almost have to be a communist or an expert on logistics to order from you then.
It's like you don't understand conventinal business-manners, and live on a hippie/New Age-cloud, I think.
Erik Ribsskog
On Mon, Aug 13, 2012 at 3:59 PM, Executive Customer Relations
<ecr@createspace.com> wrote:
Dear Mr. Ribsskog,
Ashley Robinson from our Executive Customer Relations team has escalated your concerns and shared your experience.
As Ashley communicated, it is possible that future orders containing multiple boxes will arrive on separate days due to our manufacturing process and carrier shipping methods. We ship boxes when completed to ensure they arrive in a timely manner, and boxes may be separated by carriers in the shipping process. I apologize for the inconvenience of having your order arrive on two separate days. With future orders, you should have the ability to track each box and determine the estimated arrival date from the carrier so you may plan for their arrival.
Janet Smith
Senior Manager of Customer Services
