søndag 19. august 2012

Jeg sendte en ny klage til Tesco





Gmail - Complaint











Gmail


Erik Ribsskog
<eribsskog@gmail.com>










Complaint












Erik Ribsskog

<eribsskog@gmail.com>



Sun, Aug 19, 2012 at 4:02 AM




To:
ceo.customerservice@tesco.co.uk






Hi,

I've earlier complained about your shops in Liverpool City Centre, Sunderland and Fairfield, and I've now moved back to Walton, and the Summerfield-shop has become a Tesco Metro.


I don't really like your custommer-support who doesn't let me escalate, etc., so I have waited very long, before I've sent a complaint, but now I think I have to complain anyway.

Today, (18/8), at around 9 PM, I went to Tesco Walton.


Five or six boys on bikes obstructed my way, when I went in to the shop.

The security-guard just stood there, a few meters away, and he didn't tell the boys-crowd to make passage for the custommers.


So I had to kick some cartoon laying on the ground, to make a noise, to try to make the boys move their bikes.

Why does the security-guard get his pay?

To just stand there looking at boys-crowds obstructing the custommers, like an idiot?


There was even a boy looking at me through the window when I picked up a basket there.

Tesco was invaded by bike-boys, and the security-guard just stood there like an idiot, and didn't try to break up the congestion.


Also, this shop has two types of baskets.

Half of the baskets are Sommerfield-baskets, and half of them are Tesco-baskets.

So there's always a caos, in the check-out, since these baskets don't mix.


So always untidy basket-piles at the check-out.

I've worked as a Shop Manager, and know these baskets aren't that expensive.

In the chain I worked in, a company came once a year or so, to wash baskets.


Something unheard of in Tesco, I think, because some of these baskets are really dirty and greasy etc.

Also, the ailes in this Tesco are to long and to narrow.

It's always a congestion everywhere.


I wish this shop could have been more like the Sainsbury's-shop, in Rice Lane.

It's really a much better shop in almost every way.

Except for that the prices are a bit lower at Tesco for nudles, etc.


Also, no self-service check-outs, in this shop, which other Tesco Metro has.

It's fine with a Tesco Metro, but here you have put a Tesco Metro into an ordinary Sommerfields-shop, I think, and it doesn't really fit in.


So custommers get stressed shopping in this shop, I think.

How about making it bigger?

Erik Ribsskog