Hi,
I've earlier complained about your shops in Liverpool City Centre, Sunderland and Fairfield, and I've now moved back to Walton, and the Summerfield-shop has become a Tesco Metro.
I don't really like your custommer-support who doesn't let me escalate, etc., so I have waited very long, before I've sent a complaint, but now I think I have to complain anyway.
Today, (18/8), at around 9 PM, I went to Tesco Walton.
Five or six boys on bikes obstructed my way, when I went in to the shop.
The security-guard just stood there, a few meters away, and he didn't tell the boys-crowd to make passage for the custommers.
So I had to kick some cartoon laying on the ground, to make a noise, to try to make the boys move their bikes.
Why does the security-guard get his pay?
To just stand there looking at boys-crowds obstructing the custommers, like an idiot?
There was even a boy looking at me through the window when I picked up a basket there.
Tesco was invaded by bike-boys, and the security-guard just stood there like an idiot, and didn't try to break up the congestion.
Also, this shop has two types of baskets.
Half of the baskets are Sommerfield-baskets, and half of them are Tesco-baskets.
So there's always a caos, in the check-out, since these baskets don't mix.
So always untidy basket-piles at the check-out.
I've worked as a Shop Manager, and know these baskets aren't that expensive.
In the chain I worked in, a company came once a year or so, to wash baskets.
Something unheard of in Tesco, I think, because some of these baskets are really dirty and greasy etc.
Also, the ailes in this Tesco are to long and to narrow.
It's always a congestion everywhere.
I wish this shop could have been more like the Sainsbury's-shop, in Rice Lane.
It's really a much better shop in almost every way.
Except for that the prices are a bit lower at Tesco for nudles, etc.
Also, no self-service check-outs, in this shop, which other Tesco Metro has.
It's fine with a Tesco Metro, but here you have put a Tesco Metro into an ordinary Sommerfields-shop, I think, and it doesn't really fit in.
So custommers get stressed shopping in this shop, I think.
How about making it bigger?
Erik Ribsskog
