| Hi,
it's obvious to me that you break the complaints in to elements.
So that you can send them to Russia, and there they're being translated to Russian.
And then the Jobcentre in Moscow send them back to you, and tell you what to say.
So that you can go on with your Stasi-ways.
This is how it seems to me at least.
I've sent many ICE-complaints earlier and it always end like this.
You rewrite my complaints, and refuse to let me have control of my own complaint.
You sit on both sides of the table then.
Like in communist Russia.
Erik Ribsskog
---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Oct 23, 2012 at 10:41 AM Subject: Re: Your ICE Enquiry To: DWP ICE gateway team < ICE@dwp.gsi.gov.uk>
Cc: "emb.london" < emb.london@mfa.no>, Contact-Us < Contact-Us@jobcentreplus.gsi.gov.uk>, CONTACT-US < CONTACT-US@dwp.gsi.gov.uk>, Melanie Wright < MWright@ingeus.co.uk>, amnestyis < amnestyis@amnesty.org>, specialistsupport < specialistsupport@citizensadvice.org.uk>, "hv-02.kontakt" < hv-02.kontakt@mil.no>, post@mfa.no, "mail.gva" < mail.gva@efta.int>, Liverpool Direct < liverpool.direct@liverpool.gov.uk>
Hi,
I want you to send me my jobseekers allowance.
And then we can discuss the other stuff later.
If you don't understand this it must be something wrong with you, I think.
Send the bloody jobseekers allowance now.
And stop patronising people with your Soviet-stuff.
Erik Ribsskog
PS.
I've already starved for weeks due to this case.
You are inhumane.
On Tue, Oct 23, 2012 at 10:09 AM, DWP ICE gateway team <ICE@dwp.gsi.gov.uk> wrote:
Dear Mr Ribsskog I am writing in response to your e mail of 19 October 2012, in which you said that the elements of complaint I had summarised in my letter to you dated 19 October 2012 were a distraction to your main focus now, which is the re instatement of your benefit. Can you please adivse if you would like us to proceed with the complaint as outlined. If I have not heard from you by 6 November 2012, I will assume you no longer wish to use the service of this office and will close your case.
I explained that this office cannot get involved with the day to day administration of your benefit claim and you should process any complaints through the complaints procedure before referring to this office for consideration. I also explained that we cannot look at complaints concerning legislation and policy, including decisions about benefit entitlement.
I am sorry if you felt patronised because your complaint was rephrased, this is part of our normal procedure as it helps us to focus on the issue at hand. I can assure you that the content of your complaints correspondence in which you have detailed your complaint in full will be taken into consideration when we examine the elements as detailed.
Yours faithfully Michelle Fisher Gateway Officer
0151 801 8891
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