Erik Ribsskog
<eribsskog@gmail.com>
Spørsmål om pass/Fwd: Skype interview request
Erik Ribsskog
<eribsskog@gmail.com>
Mon, Nov 19, 2012 at 12:14 PM
To:
emb.london@mfa.no
Cc:
steven@recruitmentdirect.net
Hei,
hvordan er det jeg gjør det hvis jeg skal ha pass igjen?
Og hvor mye koster det?
Og hvor mye koster det?
Er det mulig å få pass hos det norske konsulatet i Liverpool igjen nå?
Mvh.
Erik Ribsskog
Date: Mon, Nov 19, 2012 at 12:11 PM
Subject: RE: Skype interview request
To: Erik Ribsskog <eribsskog@gmail.com>
Hi Erik
Please update me when you find out
Thanks
Steven
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 19 November 2012 12:11To: Steven Moore
Subject: Re: Skype interview request
Hi,
I don't have my passport here at the moment.
And I have to go to the Norwegian embassy in London, to get a new passport, since the consulate here in Liverpool don't have the right to make new passports any longer, (for some reason).
I've lived in the UK since 2004, and am used with just showing my driving license now.
I would have to go to London and get a new passport from the Norwegian Embassy then, unfortunately.
I have to check the opening hours for the Norwegian Embassy first then, in Belgrave, in London, and update you later about this.
Best regards,
Erik Ribsskog
On Mon, Nov 19, 2012 at 11:59 AM, Steven Moore <steven@recruitmentdirect.net> wrote:
Hi Erik
It’s a scan of passport they require to show have right to work in UK.
You can get a headset with a mic attached that can work with skype (argos sell them)
Yes they would like it to be a video conversation
Send me an update later to let me know how your getting on J
Thanks
Steven
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 19 November 2012 11:57To: Steven Moore
Subject: Re: Skype interview request
Hi,
thank you for your e-mail and phone-call.
I'm downloading Skype now, and am going to see if I can find a web-cam in the supermarket later.
Last time i used Skype, I used a USB-phone, (and no camera).
Do you want this to be video-conversation?
I've heard that one can use a head-phone as a speaker, so I'm going to try to get eighter a head-phone or a speaker, for Skype.
And I'll send a new update about this later today.
I also attach a scanned copy of my Driving Licence, from Norway, since you wanted a copy of my ID.
Best regards,
Erik Ribsskog
On Mon, Nov 19, 2012 at 8:54 AM, Steven Moore <steven@recruitmentdirect.net> wrote:
Hi Erik
Are you available for a skype interview tomorrow at 11am UK time with WDS?
If so please send me a scan of your ID and also your skype ID
Please make sure you have read the spec and looked at www.wds.co in detail to know good information on the company.
This role involves assisting Norwegian speaking speakers with their HTC mobile products/google products
Description
The Role:
• Provide customer support via multiple touch points (e.g inbound calls, e-mail)
• Accurately log customer and product information into CRM systems
• Proactively develop skills and knowledge through effective use of systems
• Understanding customer care and apply to all customer touch points
• Share knowledge gained with team through effective knowledge transfer
• Maintain a high standard in personal KPI targets as defined
Competencies:
Essential
• Excellent written and verbal communication skills
• Analytical thinker with problem solving skills
• Comfortable with technology and relish new opportunities
• Ability to self manage
Desirable
• Wireless data and GSM experience
• Formal qualification, A-Level or equivalent
• Experience working in a call centre environment
Outcomes
• Resolve end customer issues ensuring the customer is satisfied and that the issue is resolved in an efficient manner
• Knowledge proactively shared with the business and captured in a formal manner
Regards
Steven Moore
Recruitment Direct
Direct Dial :00442895 810882
Switchboard: 00442890 517023
Skype: steven.moore751