Erik Ribsskog
<eribsskog@gmail.com>
Wescot response RE: Mrs. N. Farrow. Your ref: 49597867/S82A
Erik Ribsskog
<eribsskog@gmail.com>
Thu, Nov 15, 2012 at 7:30 PM
To:
Contact Us <contactus@wescot.co.uk>
Cc:
Q&A <contactus@cccs.co.uk>
Hi,
I think telling me my signature isn't mine is an insult, and that you should compensate by deleting my debt.
You can't expect peoples signatures to always look exactly the same.
Surely a company like Capital One/Wescot should consult a handwriting-expert before you go on claiming lies like this.
And then, months later, Wescot want's me to make a new budget, after Captial One last year stalled the process, with their lies, (I think I have to call it, since it was my signature).
And Wescot are also lieing telling me I don't reply to your correspondence, (in a letter), even if I've replied to all your letters and e-mails.
I think your routines should be looked at.
Perhaps you could escalate this to your line-manager?
Erik Ribsskog
15 November 2012
Dear Mr Ribsskog
Further to your recent email.
I acknowledge your comments and would like to confirm that Wescot always attempt to respond with an explanation or resolution as quickly as possible.
Our client confirmed the signature you provided when you requested your new address to be updated on their records did not match the signature on the account. According to our client, they
did not inform you the balance is not outstanding. They have confirmed the account will not be deleted and advised you should set repayment arrangement with ourselves. Please complete the attached form.
Please accept my apologies for any inconvenience you may have been caused whilst contacting us.
Yours sincerely
Funmi Olugbenga-Dada
Account Controller
email: contactus@wescot.co.uk
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: Monday, November 12, 2012 10:39 PM
To: Contact Us
Cc: Q&A
Subject: To: Mrs. N. Farrow. Your ref: 49597867/S82A
Hi,
It wasn't like you write in the letter.
So that's why I wanted the debt deleted.
(And Wescot have also told me in a letter, that I don't reply to your correspondence.
And I've gone to business-school, and I think letters shouldn't contain lies.
Perhaps you could contact Capital One again and ask them if they now accept my token-payment offer of £1 a month, from about a year ago?
Thanks in advance for any help!
Best regards,
Registered in Scotland No. SC84131, Registered Office: Kyleshill House, 1 Glencairn Street, Saltcoats, Ayrshire KA21 5JT
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