Erik Ribsskog
<eribsskog@gmail.com>
To: Suzanne Cafferty, Customer Advisor/Fwd: To: Nicola Redfern, Customer Advisor
Erik Ribsskog
<eribsskog@gmail.com>
Sat, Dec 8, 2012 at 3:44 AM
To:
Customer.Services@uuplc.co.uk
Hi,
I'm refering to you letter from 4/12, (which I attach), and to the water-bill, also from 4/12, (which I also attach a scanned copy of).
Thank you for merging my two accounts with you!
You write that the payment-arrangement stays the same.
I'm unemployed at the moment, so I have an arrangement with you that I pay £1 a month, untill I find a new job.
That payment-plan should be up to date now.
And I'm going to pay the next token-payment, of £1, within 25/12.
I just wanted to update about this, since I also got a water-bill, that mention another amount.
So just to make sure that there have been no misunderstanding about this, and to explain that my next payment is going to be the token-payment, of £1, by 25/12.
I hope that you can confirm that this is the same payment-plan, which you mention, in your letter.
(Since I got two letters from you, both dated 4/12 now).
So I just wanted to explain about the details of my payment-arrangement with you, just for the record, so to speak.
Hope this is alright, and thanks again for the letter!
Yours sincerely,
Date: Wed, Nov 28, 2012 at 11:14 PM
Subject: To: Nicola Redfern, Customer Advisor
To: Customer Services <Customer.Services@uuplc.co.uk
Hi,
I'm refering to your letter from 26/11, which I recieved today, about my water bill arrears, from Hope Chambers.
Today, I also recieved my new water bill, for 10 Keith Court.
I'm unfortunately still unemployed at the moment, (even if I get to job-interview quite often now).
So I can't afford to pay more than token-payments untill I find a new job, unfortunately.
So I was wondering if you could please merge my old account with you, from Leather Lane, with my new account, for 10 Keith Court.
And then I would just continue to pay one token-payment monthly, (like the agreement I have with you now says), untill I find a new job.
So that my next token-payment is due on 25/12.
Hope this is alright, and thank you again for your letter!
Yours sincerely,
Erik Ribsskog
PS.
I attach scanned copies of both the mentioned letters.
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PS.
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