Erik Ribsskog
<eribsskog@gmail.com>
New update/Fwd: Update/Fwd: Email confirmation of receipt -
Erik Ribsskog
<eribsskog@gmail.com>
Sat, Jan 12, 2013 at 12:25 PM
To:
csc@lht.co.uk
Cc:
info@tpas.org.uk
Bcc:
LbF Leieboerforeningen <lbf@lbf.no>
Hi,
today I got a third letter from you this week, (which I attach a scanned copy of), about Test Panel-membership.
I notice that I think it's a bit much LHT now, for me.
I lost a bit temper yesterday, when the electritian knocked on my door regarding the lamp in the communal area.
And I also thought your second letter was a bit vague.
I'm sorry I lost my temper a bit yesterday, because of this.
So this third letter gives me a chance to appologise again for losing my temper a bit yesterday.
I think I should wait a year or two before I join any Tenant Panel or things like that.
Because I don't really understand what's going on at your office now, regarding the second letter I got from you yesterday.
Because this letter was so vague, I think, and also the e-mail wasn't that spesific.
So I would have wanted to wait a while, until the other 'LHT-stuff' which is going on, has calmed down, untill I joined a Test Panel.
Because I feel a bit alienated almost, since I don't understand the processes you have started, after I sent you some correspondence regarding the gate etc., in the latest week.
Hope this is alright, and thank you very much for this invitation to your Tenant Panel.
January is the ninth month I live in this appartment, so it isn't that recently that I became a tenant, by the way.
But that's no big deal.
Thanks very much for the key to the gate, I can enjoy me freedom more now, since I can go out at night without worring about if the gate is going to be possible to open, when I get home.
Thanks again for the help with this!
Best regards,
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Jan 11, 2013 at 9:59 PM
Subject: Update/Fwd: Email confirmation of receipt -
To: csc@lht.co.uk
Cc: info@tpas.org.uk
Hi,
yesterday I also got a second letter from LHT, I noticed now.
(At first I only saw your 'Repairs Service'-folder, in that envelope.
But I saw your letter now since I was going to put the folder away with the other Landlord-files).
This second letter was a bit vague, I think, after I've read it now.
It only says 'the matter', and isn't specific when it comes to which complaint-issue you mean.
It also doesn't say the date of my complaint/correspondence.
This is a bit strange to me who has gone to business-school.
It's almost like something a bit degenerated, I think.
(Even if I almost didn't dare to write that.
Because I didn't want to be inpolite).
I'm very sorry if I'm to frank with my feed-back.
But this is frusterating I think, that this mentioned letter is this vague.
Sorry again that I thought I had to write the word 'degenerated'!
Best regards,
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Jan 11, 2013 at 1:20 PM
Subject: Re: Email confirmation of receipt -
To: LHT Customer Service <csc@lht.co.uk>
Cc: Liverpool Direct <liverpool.direct@liverpool.
Hi,
that's brilliant.
There was an electrician here on the door now, regarding the lamp in the court.
I showed him which lamp it was, and he was going to take a picture of it, and get it fixed.
I explained it wasn't to do with this flat really, but with LHT.
By the way, like you know, Keith Court is in Keith Avenue, and Keith Avenue sort of becomes Frodsham Street, when it crosses City Road.
And in Frodsham St. someone have started trowing garbage-bins on the pavement, it seems.
I guess this is to do with the Council, (or something), so I send a copy e-mail to them.
Or else the whole area is going to start to turn into a slum, I think, if people just throw the garbage everywhere.
My grandfather was a councelor, in the municipality of Hadsel, in Northern Norway, in the 60's and 70's, and he was on the radio, in Norway, when he quit in that job, and he didn't like it that people threw garbage everywhere, on the mountain there, I heard when I got the radio-programme in the post, from Norway.
So I think I should complain about this a bit.
Also, I think it's strange the electrician contacts me, (on my door), about the repair, in the comunal court/LHT-area.
He should speak with LHT about repairs in that area, I think.
That was a bit strange, I think now.
I used to be a Shop Manager in Norway.
And if one of the shops customers complained about something, I wouldn't have sent a repair-guy on their door to ask whay they meant.
I would have talked to the repair-guy myself.
So this I thought was a bit strange.
People doesn't want to report problems then if they have to be like LHT-staff.
How could you know I wasn't out?
Hm.
Hm.
Anyway I send the pictures from Frodsham Street.
And I hope the Council don't have to send people on my door to sort that problem.
Best regards,
Erik Ribsskog
Good Morning Mr Ribsskog,
Thank you for your email and I am delighted to hear that the gate with key access is working well for you.
It is important that the area is maintained to a high standard and therefore we will go ahead with the jobs we have scheduled as a result of your earlier email.
I will record on your account that there are no outstanding issues that we have yet to deal with for you. Thank you for your confirmation.
Best Regards,
Donna Sanders
Assistant Co-ordinator
Customer Service Centre
Liverpool Housing Trust
Priory House
Runcorn
WA7 2FS
Tel No: 01928 796000
Email:
csc@lht.co.uk
Web:
www.lht.co.uk
LHT is part of Symphony Housing Group
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