Erik Ribsskog
<eribsskog@gmail.com>
#7129026 Twitter Support: update on "Offensive content - Knut_Bergli"
Erik Ribsskog
<eribsskog@gmail.com>
Fri, Jan 25, 2013 at 11:06 PM
To:
Twitter Support <support+id7129026@twitter.zendesk.com>
Hi,
I can't see that this complaint have been escalated.
Please escalate this complaint, like I asked for, in my last e-mail.
Erik Ribsskog
On Wed, Jan 23, 2013 at 11:39 AM, SamuelFisher <notifications-support@
##- Please type your reply above this line -##
SamuelFisher, Jan 23 03:39 am (PST): Hello,
Twitter only takes actions on accounts that violate the Twitter Rules (https://twitter.com/rules). I understand it can be frustrating to be the recipient of this kind of attention, but our role is that of a communications platform, and we do not mediate or remove speech that does not violate our rules.
We have generally found that responding to users who are intentionally attempting to aggravate you encourages that user to continue their behavior. Furthermore, this interaction generally indicates that there is an active conversation as opposed to violating behavior.
Removing content (or trying to) is more likely to get the content distributed more widely and to draw more attention to the content.
Consider reaching out to those around you for help, like friends, family, and even your local authorities for more support. By allowing them to see this behavior, they can help you determine what you should do offline to help your situation. Please let us know if you believe the behavior has escalated or otherwise violates our rules.
If you believe the content or behavior you are reporting is prohibited in your local jurisdiction, please contact your local authorities so they can accurately assess the content or behavior for possible violations of local law. If Twitter is contacted directly by law enforcement, we can work with them and provide assistance for their investigation as well as guidance around possible approaches. You can point local law enforcement to our Law Enforcement Guidelines here: https://support.twitter.com/
Additional information:
• Dealing with abusive users: https://support.twitter.com/
• Blocking other users: https://support.twitter.com/
• Making your profile protected: https://support.twitter.com/
Thanks,
SamuelFisher
Twitter Trust & Safety
SamuelFisher
Twitter Trust & Safety
johncons, Jan 22 04:43 pm (PST):
Hi,
I think the way you respond to the complaints I'm sending you, at Twitter,
seems very inconsistent.
So I would have wanted to escalate this complaint, for a second opinion.
Hope this is alright!
Regards,
Erik Ribsskog
I think the way you respond to the complaints I'm sending you, at Twitter,
seems very inconsistent.
So I would have wanted to escalate this complaint, for a second opinion.
Hope this is alright!
Regards,
Erik Ribsskog
SamuelFisher, Jan 18 08:37 am (PST): Hello,
While we understand your frustration, the reported behavior is not in violation of the Twitter Rules (http://twitter.com/rules).
Here are some quick tips to help you with your situation:
• Do not respond to the user. We have found that responding to someone who is intentionally attempting to aggravate you or others encourages them to continue their behavior.
• Block the user. You can block the user using the blocking feature described here: https://support.twitter.com/
• Learn more about how to deal with abusive users: https://support.twitter.com/
• Learn how to flag inappropriate media here: https://support.twitter.com/
As a policy, we do not mediate content and we do not intervene in disputes between users. This means that users are allowed to post potentially inflammatory content, provided that they do not violate the Twitter Rules.
If someone feels personally threatened, or if you believe the content you are reporting is prohibited in your local jurisdiction, please contact your local authorities with the information you provided to us. You can point local law enforcement to our Law Enforcement Guidelines here: https://support.twitter.com/
Please let us know if you believe the behavior has escalated or otherwise violates our rules.
Thanks,
SamuelFisher
Twitter Trust & Safety
johncons, Jan 07 10:27 am (PST): How can we help?: Offensive content
Reported user: @Knut_Bergli
Offensive Tweet: https://twitter.com/Knut_
Text of Tweet: @johncons Virker som du ikke er helt i balanse mentalt. Trenger du noe hjelp med å kontakte myndigheter, helsevesen mm for å få hjelp?
Tweet time: Jan 01 2013 21:36:53 via web
What are you reporting?: This user keeps sending me @replies and I don't want to receive them.
Blocked user(s): Yes
How long ago did this begin?: About a week ago
How many times has this happened?: Only once, (but this is a new account which seems dedicated to attacking me).
I've sent you around one hundred similar reports lately.
This seems organised.
Further description of problem: This is a person I've never heard the name of earlier.
He writes I seem insane and if I need help with contacting the mental-autoroties, etc.
This is very offensive and inpolite, I think.
So I wanted to complain about this harassment.
Your full name: Erik Ribsskog
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
Twitter username: @johncons
Email address: eribsskog@gmail.com
Message-Id:BDBW2PE0_