Erik Ribsskog
<eribsskog@gmail.com>
Response from ASDA (Ref #000000036930314)
Erik Ribsskog
<eribsskog@gmail.com>
Mon, Feb 11, 2013 at 3:30 PM
To:
Noel Wood <Noel.Wood@asda.co.uk>
Hi,
this doesn't make sense to me.
I've worked in retail, in Norway, from 1988 to 2004, that's for sixteen years.
I've even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.
Never once did we close early, due to that we had to get the customers out before closing-time.
Why this focus on getting the custommers out before closing-time?
At OBS Triaden we would just work untill all the custommers were out of the shop.
At OBS Triaden we would just work untill all the custommers were out of the shop.
We put the custommers first.
You at Asda seem to put yourselves first then, I think, from your explanation.
Erik Ribsskog
On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:
Hi Erik
Thanks for letting me know about your experience at our Walton store.
I'm sorry the store security guard would not allow you in at 11.45pm when the store was closing at midnight. I can appreciate this is an inconvenience, given it was Christmas and shopping times are limited.
Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.
We do advertise some of our stores as 24 hours as they are open from 7am on a Monday morning until midnight on a Saturday. Due to government legislation and holidays, we have to close the stores on Saturday at midnight and early on a Sunday due to trading law.
I copied a link to our store opening times for you to look at.
http://storelocator.asda.com/#
I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.
Kind regards
Noel
Noel Wood
Asda Service Team
0800 952 0101
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----Your Original Comments Were----
Your Asda email contact form submission
Submitted: 2013-02-10 14:33:24 +0000
From: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone: 1234
Subject: customer_service
Store Name: Asda Walton
Enquiry:
Hi,
right before Christmas, I went to Asda Walton.
You closed at midnight that day, and I was there at around a quarter to midnight.
Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.
I've worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).
When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.
How do you at Asda practise this, I was wondering?
Also, why does it say '24 hours' on a sign, on the shop, when the shop isn't open 24 hours, in the weekends and holidays, etc.
Best regards,
Erik Ribsskog
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