Erik Ribsskog
<eribsskog@gmail.com>
Case ID - 12019055
Erik Ribsskog
<eribsskog@gmail.com>
Thu, Feb 14, 2013 at 11:48 AM
To:
advice@lgo.org.uk
Hi,
like I remember it, I complained in 2011.
So I think it's a bit silly if I have to complain again now.
Then you harass the citizens I think.
I think a complaint is a complaint, even if one call it complaint-procedure or just complaint.
Regards,
Erik Ribsskog
On Thu, Feb 14, 2013 at 10:37 AM, <advice@lgo.org.uk> wrote:
Our ref: 12 019 055
Please quote our reference when contacting us and, if using email, please put the reference number in the email subject header.
Dear Mr Ribsskog
Thank you for your further e-mail dated 13 February 2013 regarding your complaint against Liverpool City Council.
The law says that, before investigating a complaint, the Ombudsman must normally be satisfied that you have made a formal complaint to the Council and that it has been given an opportunity to investigate and to reply.
From the information I now have, it appears to me that the Council may not yet have had this opportunity. Therefore you must complain directly to the Council in the first instance.
The complaints process usually has 2 or 3 stages and is initiated by writing a letter of formal complaint to the Chief Executive of the council. The Ombudsman usually allows the Council 12 weeks to complete the complaints process and we do not require any further correspondence from you at this stage. Please only contact us if you have received a final response from the Council or 12 weeks have elapsed without resolution.
When the Council has completed its investigation of your complaint, and if you are unhappy with the outcome, you can then complain to the Ombudsman. You can also complain to us if you are not satisfied with the way the Council has dealt with your complaint.
If you require any assistance in making your complaint to the Council then please contact your local Citizens Advice Bureau who may be able to help.
If you are dissatisfied at the end of the complaints process, you will need to provide us with a copy of the Council’s final response and explanation as to why you remain unhappy. We will then send your complaint to our investigative team for further consideration.
Yours sincerely
Mandy Cashmore
Customer Service Adviser
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