Erik Ribsskog
<eribsskog@gmail.com>
Post Office Ref: 1-2433956351
Erik Ribsskog
<eribsskog@gmail.com>
Mon, Mar 11, 2013 at 3:33 PM
To:
"customercare@postoffice.co.uk" <customercare@postoffice.co.uk>
Hi,
ok, I've read your answer now, and I think it seems like you take custommer-service seriously, (perhaps unlike other retail-companies, etc., I think a bit).
So that I think is very fine.
Thank you very much for the reply!
Best regards,
Erik Ribsskog
Customer Service Centre
PO Box 740Brampton
BARNSLEY
S73 0ZJ
Tel 0845 722 33 44
Fax 01226 273690
Textphone (for people who are deaf
or hard of hearing) 08457 22 33 55
Email customercare@postoffice.co.uk
Ref: 1-2433956351
Dear Mr
Ribsskog
Thank you for letting me know about your experience at County Road Post Office® branch on 21 February 2013.
I am sorry that the Branch Assistant who served you was rude towards you and had closed down his work station despite the branch still being open.
I also understand that you have concerns over the actions of the Branch Manager. I do appreciate the concern that this matter has caused you and please accept my sincere apologies for this.
Please be assured that complaints of this nature are taken very seriously. I have therefore phoned the Branch Manager as part of my investigation.
She has asked that I pass on her apologies and advised that the individual concerned is a relief staff member who covers when other staff members are on annual leave or on sick leave. However she has been reminded of the polite and professional service weexpect her and her staff members to maintain in accordance with Post Office standards.
I am confident that the above action will improve the service in branch. We do rely on customer feedback to improve the
service we provide so please feel free to contact us if you have any further issues.
The details of your complaint have been included and recorded under the above reference number. If you need to contact us again
about this matter, it would help us if you could quote our reference number to enable us to quickly access the information.
Once again please accept my apologies for any distress caused by this incident.
To help us improve the service we provide, an independent agency conducts telephone interviews with a sample of customers who have used our helpline eachmonth. All feedback is welcomed and used to further improve the service. If you are contacted and do not wish to take part, please let the interviewer know. If you prefer not to be contacted please call 020 7357 8522 within seven days of the date of this letter
and quote the reference from the top of this letter, to the agency.
website.
Yours sincerely
Paula Loach
Paula Loach
Customer CareTelephone: 08457 22 33 44
Textphone: 08457 22 33 55 (For the deaf and Hard of Hearing)
Email address: customercare@postoffice.co.uk
If you have difficulty reading this e-mail, it is available in a different format free of charge. Just telephone 08457 22 33 44
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