Jeg sendte en ny e-post til Farmfoods

Erik Ribsskog
<eribsskog@gmail.com>

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Re: Ref: 101375AL Re: Complaint

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Erik Ribsskog

<eribsskog@gmail.com>




Fri, Mar 8, 2013 at 8:34 PM

To:
Andy Long <along@farmfoods.co.uk>







Hi,

ok, thank you very much!

Best regards,

Erik Ribsskog

On Fri, Mar 8, 2013 at 10:38 AM, Andy Long <along@farmfoods.co.uk> wrote:

Dear Erik

Thank you for sending me your address, I will forward the voucher
mentioned to
you as soon as possible.

Your comments overall have been passed onto our buying team for
their consideration.

Kind regards
Andy Long

Customer Services


On 08/03/2013 03:57, Erik Ribsskog wrote:

Hi,

yes I guess it would be fun to get a voucher, since I like

food quite a lot.

But it still seems strange to me, that you have stopped

selling this product.

Because since I'm an earlier grocery store manager, (who has
almost worked a lifetime, in retail, in Norway), then I notice
things like how much a product sells, (at least sometimes).

And some weeks, I used to buy these chicken winglets, more than
once.

If I remember it right, these chicken wiglets sold quite a lot,
and were sometimes almost sold out.

So this seems strange to me.

Maybe you lost money on them, since they were to expensive to

make?

But why did you sell them at a campaign-price of £2 a pack then?

This dosn't make much sense to me, I have to admit.

But if I get a voucher, I could buy some other food to eat as
comfort-food, (due to this disapointment), I guess.

At least my address is:

Erik Ribsskog

10 Keith Court

Keith Avenue

Liverpool

L4 5XJ

Best regards,

Erik Ribsskog

On Thu, Mar 7, 2013 at 4:47 PM, Andy

Long <along@farmfoods.co.uk>
wrote:

Dear

Erik

Thank

you for your email.

Unfortunately the decision to stop selling LA Diner
Winglets was a commercial one, however we are very
grateful to all of our customers who have been
shopping with us and purchasing this item, and we do
still value your custom.

Please

accept my sincere apologies for the inconvenience this
must have caused. I would like to send you, with our
compliments, a Farmfoods voucher as a gesture of
goodwill. If you would like to forward details of your
address I will get that in the post to you as soon as
possible.

Kind

regards
Andy Long

Customer

Services




On 06/03/2013 19:09, Farmfoods Customer wrote:

Hi,

I was in your shop in Kirkdale today, (in Walton

Road, I think the street is).

I got a voucher from my landlord, last year, (since

I sent back a form, that they sent me), and started
shopping at your chain.

I used to buy spicy chicken wiglets, around 700

grams, which were priced at £2.50, but were at a
sales-campaign, (last year), and sold for £2.

This is a lot of food, for two pounds, and it has both
protein, (from the chicken), and carbo-hydrates, (from
the 'batter'), and I weight around 100 kilo, so I used
to eat one 700-gram pack, as a dinner, in two
servings.

Then I really got feed up, I remember.

But now, you only have the 27 chicken-fingers pack,
(which also weighs around 700 gram).

These doesn't taste as spicy and good, as the spicy
chicken wiglets, I think.

It's seems to me the spicy chicken wiglets, have

been discontinued, (in your shops), right after they
were on a big sales-campaign, (with reduced price,
from £2.50 to £2).

It seems strange to me, (who is an earlier Store

Manager, from the Rimi-chain, (owned by ICA), in
Norway), that you discontinue a product right after it
has been on a big sales-campaign.

Which would have created 'more-sale', ('mersalg' we

call it, in Norway).

The young woman at the check-out, at Farmfods in

Walton Road today, said you didn't have these, 'at the
minute'.

But these have been gone for months now.

(So they've been gone more than 'a minute', I

think).

So that's why I thought I'd send an e-mail to you
about this.

Since the staff probably just said something, (since
she called months for minutes, I reackon she just
invented a reply, without really being aware of that
this problem was discontinued).

Something like this.

So I wondered if you could tell me exatly what

happened with the good-tasting dinner Spicy Chicken
Wiglets, (around 700-750 gram packs).

Thanks in advance for help with finding out more

about this!

Best regards,

Erik Ribsskog

Regards

--
Andy Long
Farmfoods Limited
Office: 0121 700 7160