Complaint/feedback
Erik Ribsskog
To: LHT Customer Service
Cc: Benefits Service
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Hi,
I was at your office in Walton Road yesterday regarding a voucher for
the food bank.
The Jobcentre have stopped my jobseekers-allowance since the middle of
April, (for some reason to do with that I have a small webshop, that
they want to see the book-keeping for, it seems).
I read in your publication Moneywise Spring 2013 about that housing
associations can give people vouchers for the food-bank.
I went to your office in the afternooon, (after I was at the library
to check my e-mails etc), and was told by Duty Manager Sally Muscat,
(I think her name was), to go to St. Andrews church near the pub Black
Bull.
I thought I knew where this was.
(Since I used to live in Mandeville St., some years ago).
But it turned out the pub I thought the duty manager meant was Black House.
And the church next to that pub is called St. Mary's.
So I went back to LHT in Walton Road, to get more presice directions.
I also explained to Jackie there that I thought it would be a bit
silly to go there, without a voacher.
Jackie explained that vouchers for the food bank was something LHT had
planned to start with, but didn't start with anyway, for some reason.
Becky there called, and found out that I had to go to the Citizens
Adivce Bureau, to get the voucher.
(The one in Walton Road).
I think there is a pub named Black Bull in Aintree.
So I think the Duty Manager sent me on a thirthy minute walk without
any real meaning.
(Since I didn't have the voucher.
And since the food-bank was in Norris Green the next time, Becky found out).
So this I wanted to complain about.
Like I told Jackie I've mostly eaten rice and bread in May, since I
haven't gotten any jobseekers allowance this month.
I explained that the one stop shop in Walton, had given me the phone
number for the food-bank, (I think it must have been).
This was on Monday.
I went to the Jobcentre in Aintree, and Nicky in the reception window
there told me to go to the One Stop Shop, (Council), to get the
mentioned voucher, for the food-bank.
This was wrong information it seemed.
I explained both to Nicky at the Jobcentre and to a 'French-acting'
blonde woman in her 30's or 40's at the One Stop Shop, that I didn't
have any more credit on my mobile.
Still they didn't help me with calling this number.
(A number which I was given both by Nicky and the One Stop Shop.
233 3053.
This wasn't the right info it seemed, they should have made me a
voucher or sent me to the Citizens Advice Bureau.
Or at least lent me the phone).
I was offered to call the Jobcentre from LHT.
And they said they'd gotten the book-keeping on Monday.
Even if Nicky copied the book-keeping on Thursday, two weeks ago, tomorrow.
So I have to call back on Friday, to hear about the Jobcentre desition.
Anne at the Jobcentre told me this.
She also said they'd try to call me three times on my mobile.
But I have to save on the battery since I have no electricity now,
since the Jobcentre stopped my allowance, without a warning even.
My web-shop only sells ocationally, so I don't have much income, (if
at all), from it.
I also was at the Jobcentre in Aintree on Friday, last week.
And then Linda there told me they'd call me from Birkenhead Benefit
Centre on Monday morning.
And I kept my phone on from around 8 AM to around 11.30 AM, but noone called.
I got a bag of food, from Jackie at LHT.
And I didn't want to go to CAB with a bag of food, so I'm going there
later today.
Since the food I got was for one or two days.
But that was very kind of LHT, in this unfortunate situation, that I'm in.
I just wanted to update about a bit about this.
Hope this is alright!
Thanks again for the food and the phone-call.
A study-mate of mine from Norway has said he could borrow me some
money, but he hasn't sent any yet, on PayPal.
So I'm going to the CAB later today.
After I've done my jobsearch, etc.
Just as an update/complaint, and as feedback.
Thanks again for the food!
Yours sincerely,
Erik Ribsskog