4:52 PM (0 minutes ago)
to Phso.Enquiries, Postmottak, Contact-Us, hv-02.kontakt, amnestyis, EUteam, steve.rotheram.
Hi,
today I recieved two letters from Virgin Media regarding arrears.
I didn't get to pay a bill of £10 earlier this month, due to that the jobcentre stopped my jobseekers-allowance, without warning!
(And for unclear reasons).
I now haven't got electricity and only eat a cup of rice every day.
I can't afford to call Virgin Media.
Can you call them on my behalf, (since they have no general enquiry e-mail address, like I have complained to you about).
The reference number for one of the (similar) letters is: 12612/1680.
The reference number for the second letter is: 12612/1684.
(So they have chaos there, it seems, since they send me two similar letters with different case-numbers, (I think the numbers must be), about the same case).
I also remember reading on the Virgin website that customers have £130 credit, with them.
So I thought I could just cancel the direct debit when the jobcentre stopped my jobseekers-alowance, without warning, for reasons that are a bit unclear to me.
I go to fourthnightly sign-on-meetins, at Aintree jobcentre, so if it's any info the Jobcentre needs they should just ask for me to bring it, to the next sign-on meeting.
This is like the Jobcentre are just terrorising me and are being inhumane and cruel, I think.
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog
Date: Mon, May 13, 2013 at 4:44 PM
Subject: Re: PHSO Enquiry
To: Phso Enquiries
Cc: Postmottak Sivilombudsmannen
Hi,
like I've explained I have no money no, to pay the library to print forms.
I don't get my Jobseekers-allowance for some strange reason.
If you could forward the e-mail I sent you, to the MP please.
I've been in the Conservative (Youth) Party, in Norway, and thinks it gets a bit 'sweaty' to send them to the Labour MP directly.
The Ombudsman is also involved now.
I must admit I've been wondering if your last e-mail was spoofing.
In Norway the citizens just send e-mails directly to the Parliament Ombudsman.
I've also sent a lot of correspondence to Phso earlier without being asked to send this to an MP first, (at least as far as I remember it).
Best regards,
Erik Ribsskog
On Mon, May 13, 2013 at 4:04 PM, Phso Enquiries
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We are committed to keeping your information secure. As part of that commitment we have decided that when we send you information by email we may have to remove some details. This includes information that may identify you, or any other person and sometimes the organisation complained about. Dear Sir Our reference: EN-161747 (please quote in any future correspondence). Thank you for your email of 11 May 2013 regarding your complaint about the Information Commissioner’s Office (ICO). As I understand it, you are requesting that we send your casework to your MP, Mr Steve Rotheram. It is unclear specifically what you would like us to send to Mr Rotheram. We only have the emails which you have sent to us saved on our file. We cannot ask an MP to pass on your complaint to us. We think the best way forward would be for you to liaise directly with your MP. You may wish to forward the emails you have sent to us to Mr Rotheram. We would also suggest that you complete the attached form and send it Mr Rotheram to consider. I am sorry that we are unable to assist you further at this stage. Yours faithfully Imogen PearceCustomer Services OfficerParliamentary and Health Service OmbudsmanMillbank TowerMillbankLondonSW1P 4QP T: 0345 015 4033E: phso.enquiries@ombudsman.org.uk W: www.ombudsman.org.uk Follow us on
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