2:18 PM (0 minutes ago)
to steve.rotheram., Phso
Hi,
it says on Wikipedia that your job is to investigate complaints from the _public_:
'The Ombudsman is responsible for considering complaints by the public'.
http://en.wikipedia.org/wiki/Parliamentary_and_Health_Service_Ombudsman
This doesn't rhime with your replies.
Is this some kind of spoofing?
Erik Ribsskog
On Fri, May 17, 2013 at 12:28 PM, Phso Enquiries
PROTECT
We are committed to keeping your information secure. As part of that commitment we have decided that when we send you information by email we may have to remove some details. This includes information that may identify you, or any other person and sometimes the organisation complained about. Dear Sir Our reference: EN-161747 (please quote in any future correspondence). Thank you for your emails of 13 and 15 May 2013. I will respond to each of your emails in turn. Your email of 13 May You ask that we forward your email to your MP and say that you have no money to print forms. As I previously explained, we cannot consider your complaint until an MP has asked us to and we cannot ask your MP to pass on your complaint to us. In addition to this, for security reasons, we would be unable to forward your email to your MP without anonymising it. We are of the view that the best way forward is for you to email your MP directly and ask him to pass on your complaint about the Information Commissioner to us. Steve Rotheram’s email address is: steve.rotheram.mp@parliament.uk. Finally, whilst our complaint form is useful, you are not obliged to complete one. However, if you would like me to post you a complaint form, please provide us with your postal address. Your email of 15 May You explain that you have received two letters from Virgin Media regarding arrears and ask us to contact them on your behalf. You also explain the difficulties you are having with Jobcentre Plus (JCP). We are unable to consider complaints about private companies, such as Virgin Media. We are not an advocacy service and we will not be contacting them on your behalf. With regards to your concerns about JCP, if you have not already done so, we would advise you to raise these concerns directly with JCP. Details of JCP’s complaints procedure can be found via the following link: https://www.gov.uk/complain-jobcentre-plus. If you need support pursuing any of the above matters, you may wish to contact your local Citizens Advice Bureau. You can find the details of your local office via the following link: http://www.citizensadvice.org.uk/. I am sorry that we cannot assist you any further at this stage. Until an MP has asked us to consider your complaint about the Information Commissioner, we may not respond to your correspondence unless we think we need to. We will, however, save your correspondence to our file. Yours faithfully Imogen PearceCustomer Services OfficerParliamentary and Health Service OmbudsmanMillbank TowerMillbankLondonSW1P 4QP T: 0345 015 4033E: phso.enquiries@ombudsman.org.uk W: www.ombudsman.org.uk Follow us on
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