Erik Ribsskog
<eribsskog@gmail.com>
To: Birkenhead Benefit Centre, (Ref: SG 270967D / 511508)/Fwd: FW: RESTRICTED - PERSONAL:
Erik Ribsskog
<eribsskog@gmail.com>
Tue, Jul 23, 2013 at 10:46 PM
To:
Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>
Cc:
"BOOTH, Gary" <gary.booth@parliament.uk>
Bcc:
Phso Enquiries <phso.enquiries@ombudsman.org.uk>
Hi,
I'm refering to your letter from 10/7, (which I attach a scanned copy of).
Could you please confirm that you have gotten my letter from 16/6.
Could you please confirm that you have gotten my letter from 16/6.
Which I first sent to you in the post, but you wrote in your mentioned letter, that you haven't recieved this letter.
And Personal Advisor Sarah at Aintree Jobcentre has faxed you this letter last week, (Sara there told me, in a sign-on-meeting, Thursday last week).
I just send this e-mail to be sure.
Since my local MP has now told me it's ok to send you e-mails, even if you have told me you don't respond to e-mails, when I called you, (Rude there), last year, on your general enquiery telephone-number.
(And also since you write you wanted the mentioned letter by today.
Because you write in your letter that it could affect my entitlement to jobseekers-allowance if you doesn't get this information by today).
If you still haven't gotten this letter, then please just contact me, and I'll e-mail you a copy, ASAP.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Jul 23, 2013 at 3:04 PM
Subject: Re: FW: RESTRICTED - PERSONAL:
To: "BOOTH, Gary" <gary.booth@parliament.uk>
Cc: Phso Enquiries <phso.enquiries@ombudsman.org.
Ok,
my Personal Advisor Sarah at Aintree jobcentre has faxed them the letter this time.
(Since I sent about this to you).
I've sent them, (Birkenhead Benefit Centre), e-mails earlier, which I have ignored.
And then I called them, after they've stopped my allowance.
And then they've, (Rude there), told me they don't respond to e-mails.
Perhaps someone should tell Birkenhead Benefit Centre that they should stop not responding to e-mails.
Erik Ribsskog
PS.
PS.
I've also sent you a second complaint about that Ofcom, (I think they're called), doesn't have a proper e-mail address on their web-site.
PS 2.
Also, the Jobcentre shouldn't hide their e-mail address.
If I go to that link you gave me it's just a lot of hyperlinks.
I've worked as a Company Researcher, and I didn't find the e-mail address.
I think that isn't good enough.
It's like they try to hide their e-mail address and trick people then.
If you go onto the link and follow it through you eventually gtt the e-mail address you have, you should be able to contact them on that e-mail.
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 23 July 2013 14:52
Cc: Phso Enquiries
Subject: Re: FW: RESTRICTED - PERSONAL:
Hi,
what do you mean with:
'The link is the e-mail you have'.
That doesn't make any sense to me.
Yes, the Jobcentre have stopped my allowance a couple of times for no good reason, I'd say.
Erik Ribsskog
On Tue, Jul 23, 2013 at 2:45 PM, BOOTH, Gary <gary.booth@parliament.uk> wrote:
The link is the e-mail you have, have you had any problems with Jobcentreplus in the past?
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 23 July 2013 14:40
Cc: Phso Enquiries
Subject: Re: FW: RESTRICTED - PERSONAL:
Hi,
you sent me a link.
(And not an e-mail address).
Regards,
Erik Ribsskog
On Tue, Jul 23, 2013 at 2:34 PM, BOOTH, Gary <gary.booth@parliament.uk> wrote:
Have you tried e-mailing the address I have sent you?
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 23 July 2013 14:32
To: BOOTH, Gary
Cc: Phso Enquiries
Subject: Re: FW: RESTRICTED - PERSONAL:
Hi,
Why have the Jobcentre told me earlier that they don't reply to e-mails then?
Also, in the link, in your e-mail it doesn't say an e-mail-address.
I've gotten it earlier, (many years ago), and it's: Contact-Us@
Could you please ask the Jobcentre which specific e-mail address I should use if I want to send an e-mail to Birkenhead Benefit Centre.
Because Birkenhead Benefit Centre has told me on the phone that they don't respond to e-mails.
Erik Ribsskog
On Tue, Jul 23, 2013 at 1:16 PM, BOOTH, Gary <gary.booth@parliament.uk> wrote:
FYI
From: Mcgreal Anthony JCP LIVERPOOL GARSTON
Sent: 23 July 2013 11:47To: BOOTH, Gary
Subject: RESTRICTED - PERSONAL:
Morning Gary
Thank you for your email* below regarding Mr. Erik Ribsskog.
As discussed earlier the Department welcomes email contact and will endeavour to answer enquiries with the minimum of delay.
Should Mr. Ribsskog wish to email the Department he can do so via the link at www.gov.uk/contact-jobcentre-
I trust you find this useful but if you require any further information on this matter please do not hesitate to contact me.
*Certain personal information has been deleted from your original email, this is in line with the Departments Electronic Media Policy
Regards
Tony
Tony McGreal
Complaint Resolution Manager | Department for Work & Pensions | Cressington House| 249 St. Mary's Road | Liverpool | L19 0NF | www.dwp.gov.uk
Please consider the environment before printing
From: BOOTH, Gary [mailto:gary.booth@parliament.
Sent: 18 July 2013 11:09
To: DWP North West Complaints Resolution Team
Subject: Erik Ribsskog
Dear CRT
I am writing on behalf of the above constituent who has contacted our office. Mr Ribsskog has asked me to enquire as to why Jobcentreplus do not respond to e-mails from members of the public, he claims he was
told this by a member of staff in Jupiter Drive, would it be possible to let me have the procedure for e-mails to and from the public?
I look forward to hearing from you.
Best wishes
Gary Booth
Assistant to Steve Rotheram MP - Liverpool Walton
330 Rice Lane, Walton, Liverpool, L9 2BL.
Tel: 0151 525 5025
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PS.
Her er vedlegget:
