Erik Ribsskog
<eribsskog@gmail.com>
The Grand Scarborough (433215090)
Erik Ribsskog
<eribsskog@gmail.com>
Fri, Jul 5, 2013 at 8:32 PM
To:
433215090@my.booking.com
Hi,
that sounds like the right attitude towards custommer-service.
It's not that often that one sees that these days, I think.
I'll wait to recieve an update e-mail from you about this later, then.
Thank you very much for the e-mail!
Best regards,
Erik Ribsskog
On Fri, Jul 5, 2013 at 8:19 PM, Booking.com Customer Service <customer.service@booking.com> wrote:
Dear Erik Ribsskog,
Thank you for contacting Booking.com.
We were most concerned to learn that you experienced problems during your stay at the The Grand Scarborough. Please accept our sincere apologies for any disappointment caused and thank you for your email.
After looking at your comments and the hotels booking page, I understood exactly what you were saying and will follow up with the hotel, as it is very important that guests are provided what is presented on the hotels booking page.
As soon as a response is received, we will advise you.
Thank you again for contacting Booking.com. Feedback such as yours greatly assists us in improving the hotels’ standards as well as our own. We do hope that you will allow us the opportunity to be of service to you in the future.
Kind regards,
--
Kristen Gladney
Booking.com Customer Service Team
Click the following link for the Customer Service phone number in your country
http://www.booking.com/
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