Erik Ribsskog
<eribsskog@gmail.com>
Email to the Chief Executive's Office
Erik Ribsskog
<eribsskog@gmail.com>
Fri, Jul 26, 2013 at 6:44 PM
To:
ceo.customerservice@tesco.co.uk
Ok,
I've sent you a lot of complaints earlier, you see.
And I started sending them to this e-mail address, a couple of years ago, I think.
So now I send all the Tesco-complaints to this e-mail-address.
Tesco Walton and Tesco Superstore Liverpool One also have a problem I wanted to complain about, by the way.
And that's the baskets.
Tesco Walton now have three different types of baskets.
One type which is made of dark blue plastic.
One type which is made of a bit less dark blue plastic.
And a type which is made of metal.
And these three basket-types doesn't stock with the other basket-types.
So it's a bit chaotic in the check-out-area, with the baskets.
Since they don't stock.
If I put a dark blue basket on top of a less dark blue.
Then the dark blue basket doesn't fit, in the less dark blue.
Even if they are about the same size, in litres, (it looks like to me).
Also the metal ones are about the same size in litres, (like it looks to me).
I think it's odd that a big organisation like Tesco isn't stream-lined.
I have to focus on the baskets when I shop at Tesco Walton.
It's like you have to be an expert on Tesco-baskets to shop there, I'd say.
It's like you want to bully the custommers from Sainsbury and Asda who want to try Tesco for a change.
Then you aren't going to get many new customers, perhaps.
If this isn't something you do to make people use the trolleys then.
Because I've worked in a grocery-chain named Rimi, in Norway.
And they were a bit sceptical with having baskets, in the shops.
They only wanted trolleys, (for the customers).
Since customers with trolleys usually buy more, than if they use a basket, to put their groceries in.
But three types of baskets.
Which doesn't stock.
I think this is how a shop in the third world would have done it.
Why aren't you more stream-lined, (and 'Western'), I'm wondering.
And it's almost the same at Tesco Liverpool One.
Except that I haven't seen the metal-baskets there.
But they have two types of blue baskets, (with the same volume), that doesn't mix, when one stock them.
And that's odd for a new shop like that.
Liverpool One has only been around for two or three years.
And this is also a Super-store.
So then it looks like to me that Tesco has problems when they want to have a 'chaos-system', like this, with the shopping-baskets.
(I've studied Information Management and have gone to commerce-school and have worked as a retail-manager.
We learned at commerce-school that 'the custommer is always right'.
But I don't think Tesco agrees with this, when I see many different types of baskets, that doesn't stock, in your shops.
Then I wonder if the whole Tesco-chain has lost a bit control, to be honest.
Erik Ribsskog
On Fri, Jul 26, 2013 at 4:36 PM, <ceo.customerservice@tesco.co.
Our Ref 15143479
Dear Mr Ribsskog
Thank you for your email addressed to our Chief Executive, to which I have been asked to respond. Please accept my apologies for the delay in doing so.
I am currently looking into your concerns and I will be in touch as soon as I have a response.
Thank you for your patience in the meantime.
Kind regards
David Upstone
Customer Service Executive
.................. Original Message ..................
To: ceo.customerservice@tesco.co.
From: eribsskog@gmail.com
Received: 23/07/2013
Subject: Complaint about Tesco Walton
Hi,
in this shop both brands of your budget-colas, (in two-litre bottles), were
sold out today.
Both Sun Sip and your own brand.
And also two types of budget orange juice was sold out.
The one in plastic-botles and the one in cartoon.
Regards,
Erik Ribsskog
This is a confidential email. Tesco may monitor and record all emails. The views expressed in this email are those of the sender and not Tesco.
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