Erik Ribsskog
<eribsskog@gmail.com>
The Grand Scarborough (433215090)
Erik Ribsskog
<eribsskog@gmail.com>
Sat, Jul 6, 2013 at 6:10 PM
To:
433215090@my.booking.com
Hi,
also the Grand hotel tells me in their e-mail that they are mainly a famliy-hotel.
But doesn't say this, on your web-site.
Also a seagull woke me up there, at 4 around AM.
(In addition to the other problems I've mentioned, with this hotel.
And the woman receiving the so called 'key card', (a piece of paper, that one had to show, to get breakfast), was not in a good mood, I think.
And they were out of orange-juice.
I think it's normal, when people complain like this, that they get offered some type of compensation, when their holiday wasn't like they were led to belive it would be, from the advertising.
Also, I've noticed that the hotel has almost similar cabaret-pictures, on their own website.
Regards,
Regards,
Erik Ribsskog
On Sat, Jul 6, 2013 at 5:54 PM, Booking.com Customer Service <customer.service@booking.com> wrote:
Dear Erik Ribsskog,
Thank you for contacting Booking.com.
We were most concerned to learn that you experienced problems during your stay at the The Grand Scarborough. Please accept our sincere apologies for any disappointment caused.
Booking.com advertises the properties with the information provided by the hotels themselves. Therefore, the The Grand Scarborough is solely responsible for the accuracy of this information.
We have shared your concerns with the The Grand Scarborough. We are working with them to make the necessary improvements to their facilities and how their information is represented on our website.
The hotel has now removed the pictures from our site.
Thank you again for contacting Booking.com. Feedback such as yours greatly assists us in improving the hotels’ standards as well as our own. We do hope that you will allow us the opportunity to be of service to you in the future.
Kind regards,
--
Heather Worm
Booking.com Customer Service Team
Click the following link for the Customer Service phone number in your country
http://www.booking.com/
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