Erik Ribsskog
<eribsskog@gmail.com>
Post Office Ref: 1-2605275373
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Aug 14, 2013 at 7:33 PM
To:
"customercare@postoffice.co.uk" <customercare@postoffice.co.uk>
Hi,
thank you for your e-mail!
If I use the bulk-certificate of posting-forms from your website.
Is it then ok if I use one form, for each customer?
Because sometimes the customers complain that the packets use long time.
If I use the bulk-certificate of posting-forms from your website.
Is it then ok if I use one form, for each customer?
Because sometimes the customers complain that the packets use long time.
And then I could just scan the certificate of posting-form, and e-mail to the customer, to prove that the parcel(s) are on their way.
But I don't want the customer to know the address to any other customers.
So that way it would be better to have one form, for each customer.
Is this ok you think, if I use one bulk-certificate of posting-form, for each customer.
(And even if it is just one parcel?).
Thanks in advance for informing me about this!
I've also sent a couple of update e-mails, about some problems at an other Post Office-branch here in Walton, etc.
(While I was at it, so to speak).
But I guess you're going to receive those two updates shortly.
Best regards,
Erik Ribsskog
Customer Service Centre
PO Box 740Brampton
BARNSLEY
S73 0ZJ
Tel 0845 722 33 44
Fax 01226 273690
Textphone (for people who are deaf
or hard of hearing) 08457 22 33 55
Email customercare@postoffice.co.uk
Ref: 1-2605275373
Date: 14 August 2013
Thank you for letting me know about your experience at County Road
Post Office®
branch on 7 August 2013.
I am sorry that the Branch Assistant who served you failed to provide you with a Certificate of Posting for all of your mail items. I do appreciate the concern that this matter has
caused you and please accept my sincere apologies for this.
Please be assured that complaints of this nature are taken very seriously. I have therefore phoned the Branch Manager as part of my investigation.
She advised that all staff members are experienced and should always provide a Certificate of Posting on request. She is therefore sorry for any inconvenience caused on this occasion and has assured me that all staff members will be reminded of their obligations.
It may help if I explain that a
printed Certificate of Posting which includes a tracking reference number for Recorded, Special Delivery, International Signed For and Airsure items of mail is automatically printed, however the customer would need to request a Certificate of Postingfor Ordinary First, Second Class and International mail. This must be done at the time of posting as duplicates cannot be produced once the transaction has been completed. Therefore the Branch Manager was unable to provide you with a duplicate Certificate
of Posting for your items as they had already been collected by Royal Mail and the transaction had been completed.
I also understand that you were advised to use the Bulk Certificate of Posting that can be downloaded from the Royal Mail website.
These were introduced to save customers and Post Office staff time at the counter, as providing individual Certificates of Posting can be time consuming. The bulk Certificate of Posting canbe found at www.royalmail.com/
.
I’m
confident that the above action will improve the service in branch. We do rely on customer feedback to improve our service so please feel free to contact us if you have any further issues. As we record every complaint, you can simplyquote
1-2605275373 and we can get your details quickly.
I would like to take this opportunity to acknowledge receipt of your email to me dated 14 August 2013, however due to the nature of the
contents of this email, I shall not be providing a response.
Once again, I’m sorry for any distress caused by this incident.
customercare@postoffice.co.uk
or by clicking reply to this message.
To help us improve the service we provide, an independent agency conducts telephone interviews with a sample of customers who have used our helpline each month. All feedback is welcomed and usedto further improve the service. If you are contacted and do not wish to take part, please let the interviewer know. If you prefer not to be contacted please call
0113 387 9872
within seven days of the date of this letter and quote the reference from the top of this letter, to the agency.
Yours sincerely
Paula Loach
Paula Loach
Customer CareTelephone: 08457 22 33 44
Textphone: 08457 22 33 55 (For the deaf and Hard of Hearing)
Email address: customercare@postoffice.co.uk
If you have difficulty reading this e-mail, it is available in a different format free of charge. Just telephone 08457 22 33 44
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