Erik Ribsskog
<eribsskog@gmail.com>
Complaint
Erik Ribsskog
<eribsskog@gmail.com>
Fri, Aug 30, 2013 at 6:48 PM
To:
"customercare@postoffice.co.uk" <customercare@postoffice.co.uk>
Hi,
In your e-mail from 15/8, you wrote I could use the Bulk
Certificate-form for as little as one customer.
When I went to the Post Office in County Rd. / Winslow St. today, they
refused to stamp this form, the man there in his 50's said it was only
for 'many letters'.
Instead he made a 'proof of posting'.
(And not a Horizon Certificate of Posting, like they make in Sunderland).
What's the difference between proof of posting and certificate of posting?
Why do you operate with both, (and sometimes give one and sometimes the other)?
Is it to confuse your customers?
Why do some Post Office-staff say I can use the bulk-forms for one
packet, but others says I can't.
Do you mess with the packets that doesn't have a certificate of posting?
I try to run a web-shop fine, and I get this cr*p, (I think I have to call it).
Please stop being as bad as this!
Erik Ribsskog
PS.
Here is the e-mail from 15/8:
On Thu, Aug 15, 2013 at 2:28 PM, Paula Loach <paula.loach@royalmail.com> wrote:
> Customer Service Centre
> PO Box 740
> Brampton
> BARNSLEY
> S73 0ZJ
> Tel 0845 722 33 44
> Fax 01226 273690
> Textphone (for people who are deaf
> or hard of hearing) 08457 22 33 55
> Email customercare@postoffice.co.uk
>
> Ref: 1-2609935163
>
>
>
> Date: 15 August 2013
>
>
> Dear Mr Ribsskog
>
>
>
> Thank you for your email dated 14 August 2013.
>
>
>
> I understand you would like to know if you are able to use the online Bulk
> Certificate of Posting form for each individual customer. I confirm that
> this form can be used from 1 to 30 customers, there is no minimum
> requirement.
>
> It may help if I explain that you can also print an individual Certificate
> of Posting once you have bought a postage label by Royal Mail Online Postage
> or through eBay. The certificate needs to be stamped by Post Office staff to
> be a valid proof of postage.
>
>
>
> I do hope that the above information will be of assistance.
>
>
>
> If we can be of any further assistance please do not hesitate to contact us
> again by emailing customercare@postoffice.co.uk or by clicking reply to this
> message.
>
> Yours sincerely
>
> Paula Loach
>
> Paula Loach
> Customer Care
> Telephone: 08457 22 33 44
> Textphone: 08457 22 33 55 (For the deaf and Hard of Hearing)
> Email address: customercare@postoffice.co.uk
>
> If you have difficulty reading this e-mail, it is available in a different
> format free of charge. Just telephone 08457 22 33 44
>
>
|
PS.
Her er vedlegget:
