Erik Ribsskog
<eribsskog@gmail.com>
Update/Fwd: Problems with paying bill/Re: Regarding token-payments/Fwd: SWALEC query: Your final bill [#1024648]
Erik Ribsskog
<eribsskog@gmail.com>
Fri, Aug 2, 2013 at 6:52 AM
To:
customerservice@swalec.co.uk
Hi,
you write in your e-mail from 31/5, that: 'The next payment from the bank will be 28/07/2013'.
I've checked my online banking now, and I can't see that this Direct Debit-payment, (a token-payment of £1), has been deducted, from my bank-account.
(Even if 28/7 is now five days ago).
I was wondering what was going on.
Thanks in advance for informing me about this.
Regards,
Erik Ribsskog
Date: Tue, Jun 4, 2013 at 1:11 PMErik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
From: Erik Ribsskog <eribsskog@gmail.com>
Subject: Re: Problems with paying bill/Re: Regarding token-payments/Fwd: SWALEC query: Your final bill [#1024648]
To: customerservice@swalec.co.uk
Hi,
ok, I will try to inform you earlier if a similar problem happens again.
I'll pay the next token-payments in the way you mention in your e-mail.
Thank you very much for the help with this and sorry about the delay!
Yours sincerely,
Erik Ribsskog
Dear Mr Ribsskog,
Thank you for your reply.
I have cancelled the payment for 28/06/2013 being taken from your bank account as you will be paying online. The next payment from the bank will be 28/07/2013. If there will be any problems with this payment, please let us know in advance to avoid any reminder letters being sent.
Kind Regards
Fiona Hurst
Customer Service
--Original Message--
From: eribsskog@gmail.com
Date: 31/05/2013 01:11:12
To: customerservice@swalec.co.uk
To: customerservice@swalec.co.uk
Hi,
thank you for your e-mail!
I got the three missing Jobseekers Allowance-payments on my bank-account, today, (Thursday).
I've paid the token-payment just now, from your web-site.
And I'll pay the next token-payment, also from your web-site, by 28/6, when this payment is due.
Sorry again about the delay with this!
Best regards,
Erik Ribsskog
Best regards,
Erik Ribsskog
On Thu, May 30, 2013 at 11:40 AM, Swalec <customerservice@swalec.co.uk> wrote:
Dear Mr Ribsskog,
Thank you for your email.
I have noted this information on your account. However we have already requested this payment from your bank and I am unable to stop this.
Should you require any further assistance please do not hesitate to contact me.
Kind Regards
Fiona Hurst
Customer Service
--Original Message--
From: eribsskog@gmail.com
Date: 28/05/2013 14:26:47
To: customerservice@swalec.co.uk
Cc: Contact-Us@jobcentreplus.gsi.
Subject: Problems with paying bill/Re: Regarding token-payments/Fwd: SWALEC query: Your final bill [#3173013] [#1024648]
Hi,
the Jobcentre haven't paid me my last three jobseekers allowance-payments, so I have no money on my bank account now.
I hope it's ok that I pay the token-payment due today, when I get the jobseekers allowance back.
I can pay it by credit card, and I'll check your website for more information about how I can pay, when I get my allowance back.
Hope this is alright, and sorry about the delay!
Yours sincerely,
Erik Ribsskog
On Tue, Nov 29, 2011 at 3:41 PM, Swalec <customerservice@swalec.co.uk> wrote:
Dear Mr Ribsskog
Thank you for your email and I am sorry for the delay in responding.
I have reset your payment arrangement for you. Your first payment for £1.00 will be taken by direct debit on the 28th December 2011.
I hope this is in order for you but if I can be of any further assistance please do not hesitate to contact me on 01738 453898.
Kind Regards
Leighann Whyte
Customer Service
--Original Message--
From: eribsskog@gmail.com
Date: 24/11/2011 19:42:13
To: customerservice@swalec.co.uk
Subject: Regarding token-payments/Fwd: SWALEC query: Your final bill [#3173013]
To: customerservice@swalec.co.uk
Subject: Regarding token-payments/Fwd: SWALEC query: Your final bill [#3173013]
Hi,
I've been adviced by the CCCS, to pay token-payment, to my creditors, before I get a new job.
I've set the token-payment amount, to £5 a month.
But now I've reviewed my budget, and I have so many token-payments now, and I live at a hostell, where I have to pay £73 a month, so I have to reset the amount on the token-payments to £1 a month now unfortunately, from next month.
So I'm stopping the current Direct Debit now, on my bank-account, and ask you if you could please set up a new Direct Debit, for £1 a month, from next month.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
---------- Forwarded message ----------
From: Swalec <customerservice@swalec.co.uk>
From: Swalec <customerservice@swalec.co.uk>
Date: Wed, Oct 5, 2011 at 10:00 AM
Subject: Re: SWALEC query: Your final bill [#3173013]
To: eribsskog@gmail.com
Dear Mr Ribsskog,
Thank you for your email, I can confirm that I can arrange a payment plan for you to pay the balance of £40.24 at £5 a month. To do this can you please confirm the bank account details to be used and the date you would like the payments to be made each month.
Kind Regards
Tracy Adam
Customer Service
--Original Message--
From: eribsskog@gmail.com
Date: 03/10/2011 14:02:15
To: customerservice@swalec.co.uk
Subject: SWALEC query: Your final bill
Message:
Hi, I was wondering if it's ok if I pay the arrears, (of around £40), with a five pound a month direct debit, starting from next month, (since I'm unemployed and on a budget in co-operation with the CCCS). Hope this is alright! Yours sincerely, Erik Ribsskog
Topic : Your final bill
Email : eribsskog@gmail.com
Name : Erik Ribsskog
Phone: 07905206018
Postcode : SR2 7ES
Address Line 1 : Azalea Lodge, 1-2 Azalea Terrace North
The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
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Registered in Scotland No. SC117119
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The information in this e-mail is confidential and may be legally privileged. It may not represent the views of Scottish and Southern Energy Group. It is intended solely for the addressees. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement. Scottish Hydro Electric, Southern Electric, SWALEC, Atlantic Electric and Gas, S+S and SSE Power Distribution are trading names of the Scottish and Southern Energy Group.
Scottish and Southern Energy plc, Inveralmond House, 200 Dunkeld Road, Perth, Perthshire, PH1 3AQ. Registered in Scotland Number. 117119
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The information in this email is confidential and may be legally privileged. It may not represent the views of the SSE Group. It is intended solely for the addressees. Access to this email by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement.
The information in this email is confidential and may be legally privileged. It may not represent the views of the SSE Group. It is intended solely for the addressees. Access to this email by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement.
SSE plc
Registered Office: Inveralmond House 200 Dunkeld Road Perth PH1 3AQ
Registered in Scotland No. SC117119
www.sse.com
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The information in this email is confidential and may be legally privileged. It may not represent the views of the SSE Group. It is intended solely for the addressees. Access to this email by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement.
SSE, Scottish Hydro, Southern Electric, SWALEC and Atlantic are all trading names of SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone & Broadband),
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The information in this email is confidential and may be legally privileged. It may not represent the views of the SSE Group. It is intended solely for the addressees. Access to this email by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any unauthorised recipient should advise the sender immediately of the error in transmission. Unless specifically stated otherwise, this email (or any attachments to it) is not an offer capable of acceptance or acceptance of an offer and it does not form part of a binding contractual agreement.
SSE, Scottish Hydro, Southern Electric, SWALEC and Atlantic are all trading names of SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone & Broadband),
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas), SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water) and SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring Cover), all members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ
www.sse.co.uk www.southern-electric.co.uk www.swalec.co.uk www.hydro.co.uk www.atlantic.co.uk www.ssehomeservices.co.uk