2:44 PM (1 minute ago)
to customercare
Hi,
I clearly explained in my e-mail that the Post Office issued me with a 'proof of posting', and not a 'certificate of posting'.
You ignore that there is a type of Certificate of Posting named 'Horizon Certificate of Posting' where the address of the person recieving the packet is printed on the receipt, (and not hand-written).
Also the Post Office should be obliged by what you have written to me earlier.
It's just as quick to write by hand on the recepit?
Anyone could have written that, because it was just a normal receipt really.
He just didn't want to serve me who was his customer it seemed to me.
Your writings and his actings are just provocations it seems to me.
It's like you try to improve the sale of sick-bags by making me sick by your patetic-ness.
Could you please escalate this to your line-manager?
Erik Ribsskog
On Fri, Sep 6, 2013 at 2:08 PM, Paula Loach
> Customer Service Centre
> PO Box 740
> Brampton
> BARNSLEY
> S73 0ZJ
> Tel 0845 722 33 44
> Fax 01226 273690
> Textphone (for people who are deaf
> or hard of hearing) 08457 22 33 55
> Email customercare@postoffice.co.uk
> > Ref: 1-2635301237
>
>
>
> Date:6 September 2013
>
> > Dear Mr Ribsskog
> >
> > Thank you for your email dated 4 September 2013.
> >
> > I am sorry that you have experienced problems when presenting a Bulk > Certificate of Posting with only one address listed at County Road Post > Office branch. I do appreciate the concern that this matter has caused and > please accept my apologies for this.
> >
> > In order for me to investigate this with the branch concerned I phoned the > Branch Manager. He explained that he associates the Bulk Certificate of > Posting for customer posting several mail items, and therefore issued you > with an individual Certificate of Posting as it is just as quick to provide > this.
>
> > > Therefore I must apologise for the information provided in my previous > email, as I was not aware that the process may take longer at the Post > Office counter. I would therefore suggest that you request individual > Certificates of Posting at the Post Office counter in future which will > include the recipient address when you only have one or two items of mail.
> >
> > I Would also like to explain that there are two types of Certificate of > Posting (or Proof of Posting as is over wise known) that can be produced at > the Post Office counter. There is a printed Certificate of Posting which > includes a tracking reference number for Recorded, Special Delivery, > International Signed For and Airsure items of mail, which is automatically > printed with the address details and a manual Certificate of Posting where > the Branch Assistant will handwrite the address details on the receipt. Both > are valid in the event of a claim with Royal Mail.
> >
> > I do hope that the above information helps to clarify this matter for you > and I trust that you will have no further cause for concern.
> >
> > Once again please accept my apologies for any inconvenience that this matter > may have caused.
> >
> > If we can be of any further assistance please do not hesitate to contact us > again by emailing customercare@postoffice.co.uk or by clicking reply to this > message.
>
> To help us improve the service we provide, an independent agency conducts > telephone interviews with a sample of customers who have used our helpline > each month. All feedback is welcomed and used to further improve the > service. If you are contacted and do not wish to take part, please let the > interviewer know. If you prefer not to be contacted please call 0113 387 > 9872 within seven days of the date of this letter and quote the reference > from the top of this letter, to the agency.
>
> > If you need any further help with Post Office products and services, you can > call 0845 722 33 44 between 8.15 am and 6 pm from Monday to Friday, and 8.30 > am to 2 pm on Saturday. You can also access information at > www.postoffice.co.uk, the official Post Office website.
> > Yours sincerely
> > Paula Loach
>
> Paula Loach
> Customer Care
> Telephone: 08457 22 33 44
> Textphone: 08457 22 33 55 (For the deaf and Hard of Hearing)
> Email address: customercare@postoffice.co.uk
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